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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,493)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (320) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user jons987
California
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

The products I ordered had excellent workmanship, a speedy completion and shipping.

Date of experience: February 13, 2023

Thumbnail of user trenaj7
Illinois
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Will be ordering wedding invite's shortly. Very pleased with my save the date! Thank you

Date of experience: February 9, 2023

Thumbnail of user jennifera1738
Tennessee
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Wonderful experience both times I've used them. Not disappointed at all

Reason I chose this business:

Uses them before

Date of experience: May 24, 2022

Thumbnail of user vanessaw359
Florida
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Very easy ordering process. Quality products that are not flimsy. The print was beautiful.

Date of experience: May 24, 2022

Thumbnail of user alexas124
Ohio
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Very easy to customize and the invites came early!

Reason I chose this business:

My mother in law has ordered from Zazzle before

Date of experience: November 14, 2022

Thumbnail of user ryana496
ryan O.
Colorado
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Good product****************************************************************

Date of experience: May 24, 2022

Thumbnail of user maryc3798
South Carolina
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I appreciate how quickly the invitations were delivered.

Reason I chose this business:

Friends recommended.

Date of experience: May 24, 2022

Thumbnail of user eloiseb26
Washington
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Highly recommend. Worth every penny. Came on time and a described.

Reason I chose this business:

Desirable design

Date of experience: May 24, 2022

Thumbnail of user sherryz56
Florida
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Invites were totally awesome & arrived more quickly than expected. Love them!

Reason I chose this business:

Prior experience

Date of experience: January 24, 2023

Thumbnail of user rj394
Maryland
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

Great looking artwork on the coasters, ease of ordering and received timely!

Date of experience: August 22, 2022

Thumbnail of user teresam1323
South Carolina
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Very nice and clear letters on the invitation. Beautiful design!

Date of experience: May 24, 2022

Thumbnail of user tinat717
North Carolina
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Ordered wedding invitations and they were beautiful! Quick shipping!

Date of experience: January 24, 2023

Thumbnail of user karenb3621
New Jersey
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Very prompt and beautiful. Exceeded my expectations.

Reason I chose this business:

I was referred to it by a friend.

Date of experience: May 24, 2022

Thumbnail of user dianas1234
Florida
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

My experience was great, invitations were perfect and delivered on time, thank you

Reason I chose this business:

Convenience and designing my own invitations at a great price

Date of experience: August 21, 2022

Thumbnail of user kristens631
Illinois
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Very pleased with my order. It came out just as pictured. Thank you.

Date of experience: May 24, 2022

Thumbnail of user cynthiad1397
Florida
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Received my order in ample time, invitations were as expected.

Date of experience: August 21, 2022

Thumbnail of user richardf2068
Arkansas
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Most excellent, would recommend them to everyone I know...

Date of experience: December 30, 2022

Thumbnail of user kimberlyo771
Mississippi
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Wonderful experience. Easy to order. Arrived on time.

Date of experience: December 27, 2022

Thumbnail of user abigailg282
New Jersey
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Great experience, came very quickly and as expected/pictured

Reason I chose this business:

Good prices and selection

Date of experience: December 27, 2022

Thumbnail of user robinw876
Illinois
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

A variety of templates to choose from and timely delivery.

Reason I chose this business:

Variety of things to choose from.

Date of experience: December 27, 2022

Thumbnail of user lucasc194
Michigan
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

I ordered express shipping and got my pillow hella fast

Date of experience: December 27, 2022

Thumbnail of user allisonh354
Pennsylvania
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

I am very happy with my order. It turned out perfect

Date of experience: September 28, 2022

Thumbnail of user taniar120
California
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Super user friendly website and the final
Products delivered are beautifully made!

Reason I chose this business:

Bday invites

Date of experience: August 2, 2022

Thumbnail of user jordanb803
New Jersey
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Lots of options, beautiful designs and fast delivery. Very satisfied.

Date of experience: July 21, 2022

Thumbnail of user helenb1225
Pennsylvania
2 reviews
0 helpful votes
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July 21st, 2022
Verified purchase

It was just what I wanted for my friend who always loved corvettes

Reason I chose this business:

I saw the card on your website

Date of experience: July 21, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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