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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,005
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user erikat110
California
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I received my invites really fast and they look amazing. Would definitely order again

Reason I chose this business:

Saw it online

Date of experience: August 2, 2022

Thumbnail of user chelseac10
New York
1 review
0 helpful votes
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May 3rd, 2015

Everything was exactly as I expected. Wonderful and efficient service.

Date of experience: April 30, 2015

Thumbnail of user abigailr209
Virginia
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

The invitations were perfect. Web page easy to use.

Date of experience: July 21, 2022

Thumbnail of user shelleyr204
Missouri
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Easy ordering - Received in wonderful condition
Shipped quickly

Reason I chose this business:

Online ordering

Date of experience: July 5, 2022

Thumbnail of user bootsf1
California
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Great design, quality printing, and quick shipping. Overall a pleasant experience.

Reason I chose this business:

You offered a design that I liked.

Date of experience: March 20, 2023

Thumbnail of user exalinr
Florida
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

It was wonderful and the invitation came out beautifully!

Date of experience: July 3, 2022

Thumbnail of user kaseyc66
Illinois
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Easy, fast shipping and cute design for reasonable price

Reason I chose this business:

Prices and cute designs

Date of experience: July 3, 2022

Thumbnail of user kristinem231
California
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Everything came as expected. The Invites look good and card stock is nice quality

Date of experience: July 3, 2022

Thumbnail of user dianas1180
Massachusetts
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Quick easy invitation formatting. A large variety of selections

Reason I chose this business:

Internet search

Date of experience: July 3, 2022

Thumbnail of user sandyb837
Tennessee
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

All went well with my order. Timely and quality good. I recommend

Date of experience: March 20, 2023

Thumbnail of user tristens21
Illinois
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Fast and exactly what I ordered! Highly recommend for invite needs.

Reason I chose this business:

Saw it online.

Date of experience: November 19, 2022

Thumbnail of user mablem19
Arizona
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I always get good products and outcome. The quality is great!

Reason I chose this business:

I've used Zazzle several times and I always get great products that are reasonably priced and creatively beautiful. The site is also easy to use.

Date of experience: November 19, 2022

Thumbnail of user patricias3772
California
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Great job printers. The invites are just as viewed. Fast delivery!

Date of experience: November 19, 2022

Thumbnail of user krisr178
Illinois
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I've done orders in the past and this one also went well. Thank You!

Reason I chose this business:

Google Search

Date of experience: November 19, 2022

Thumbnail of user dianej1033
California
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Very easy and they came earlier then I explain. Would order again.

Reason I chose this business:

I like the designs that were offered.

Date of experience: November 19, 2022

Thumbnail of user kims2019
Hawaii
2 reviews
0 helpful votes
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May 28th, 2022
Verified purchase
• Updated review

Fast shipping, happy with purchase. Good quality. Dependable

Date of experience: May 28, 2022

Perfect experience, highly recommend
May 28th, 2022
Verified purchase
• Previous review

Fast shipping, happy with purchase. Good quality. Dependable

Reason I chose this business:

Previous experience using zazzle for other event

Date of experience: May 28, 2022

Thumbnail of user swatis78
Illinois
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

The product was as expected. I would definitely order again.

Reason I chose this business:

I like its product quality

Date of experience: May 28, 2022

Thumbnail of user jenniferc3590
Minnesota
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I did not experience any issues with my order, so that was very nice.

Date of experience: May 28, 2022

Thumbnail of user itzelh9
Iowa
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Arrived within a week. The invitations were absolutely beautiful.

Reason I chose this business:

Good price's & beautiful work!

Date of experience: May 28, 2022

Thumbnail of user desireeh101
Wisconsin
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

My daughter's first birthday invites are perfect! I'm so happy I ordered through Zazzle!

Date of experience: May 28, 2022

Thumbnail of user virginiar785
Arizona
3 reviews
0 helpful votes
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May 28th, 2022
Verified purchase

Easy to use website for on-line shopping. Speedy delivery.

Reason I chose this business:

Referred by friend.

Date of experience: May 28, 2022

Thumbnail of user suep477
Florida
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Beautiful invitations and thank you cards! I can't wait to use them at our upcoming shower.

Reason I chose this business:

Found Zazzle ona google search and glad I did!

Date of experience: May 28, 2022

Thumbnail of user bobbeem
Alabama
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Item customization was easy & all my baby shower invites came perfect!

Reason I chose this business:

First option that popped up for “personalized baby shower invites”

Date of experience: May 28, 2022

Thumbnail of user kalim49
Nebraska
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Great product! Super easy to order and very fast delivery!

Reason I chose this business:

Had a coupon!

Date of experience: May 28, 2022

Thumbnail of user monicar534
New York
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Great experience ordering. The cards are amazing. Thank you

Date of experience: May 28, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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