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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user yesseniae7
Arizona
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I ordered save the dates, they arrived promptly and are absolutely beautiful

Date of experience: May 28, 2022

Thumbnail of user tracys1137
New York
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Love the invites. Sale was great A shipping is too costly!

Reason I chose this business:

Designs ease of use

Date of experience: May 28, 2022

Thumbnail of user joelj180
Florida
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

All things I have order on this page was so good, everything just as they described

Date of experience: May 28, 2022

Thumbnail of user johns11169
Texas
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

The cards I ordered were wonderful and great quality.

Reason I chose this business:

I found what I needed. Not many places had what I needed

Date of experience: May 28, 2022

Thumbnail of user betha379
Delaware
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Beautiful! I will be so excited to send them. Got lots of compliments on last years too!

Reason I chose this business:

Had a great experience with last years cards!

Date of experience: September 28, 2022

Thumbnail of user kimberlees36
Maine
2 reviews
0 helpful votes
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May 27th, 2022
Verified purchase

Great - site very easy to use = one issue with editing picture

Date of experience: May 27, 2022

Thumbnail of user brendag1411
Illinois
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Wonderful-no issues at all! Invites arrived a week earlier than estimated!

Reason I chose this business:

Easy to use and inexpensive for high quality ork

Date of experience: September 28, 2022

Thumbnail of user sophiel154
California
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

They turned out perfectly! The quality is really great. I am pleasantly surprised :)

Date of experience: September 28, 2022

Thumbnail of user barbarar2460
Michigan
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Very easy process to send cards with a personal touch.

Reason I chose this business:

I saw it online

Date of experience: February 13, 2023

Thumbnail of user hilaryb111
New Jersey
2 reviews
0 helpful votes
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September 28th, 2022
Verified purchase

So easy to design and shop for the perfect invite. They got here faster than was expected as well

Reason I chose this business:

Variety of invitations at a fair price

Date of experience: September 28, 2022

Thumbnail of user brittanyc252
Florida
2 reviews
0 helpful votes
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August 25th, 2022
Verified purchase

Birthday invitations I ordered are beautiful and arrived on time. Thank you!

Service

Date of experience: August 25, 2022

Thumbnail of user emilier31
New Jersey
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

User friendly, wonderful products, fast shipping time!

Reason I chose this business:

Referral from friends

Date of experience: May 26, 2022

Thumbnail of user julies2341
Kentucky
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Everything turned out just like I wanted! Perfect!

Date of experience: May 26, 2022

Thumbnail of user cd550
Massachusetts
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Ordered ID badge for employee, very happy with the end result!

Date of experience: August 24, 2022

Thumbnail of user patriciaw2007
Connecticut
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Received my high quality invitations very promptly!

Reason I chose this business:

I found a invitation that met my needs easily.

Date of experience: May 27, 2022

Thumbnail of user janl368
Wisconsin
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

My postcards came out beautiful and arrived promptly

Reason I chose this business:

Internet search

Date of experience: May 26, 2022

Thumbnail of user lizs444
Ohio
2 reviews
0 helpful votes
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May 26th, 2022
Verified purchase

My daughters birthday invitations came out beautiful.

Reason I chose this business:

I just googled what I needed and luckily chose zazzle.

Date of experience: May 26, 2022

Thumbnail of user kimberlyg1244
Pennsylvania
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Beautiful printing and options
Prompt delivery
Very happy customer!

Reason I chose this business:

Have consistent positive experience

Date of experience: May 26, 2022

Thumbnail of user teenan8
Florida
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Design was very nice and came much quicker than expected

Date of experience: May 26, 2022

Thumbnail of user susanw2881
Ohio
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I ordered my Baby shower invites and received them only 3 days after.

Reason I chose this business:

Recommended from friend

Date of experience: August 4, 2022

Thumbnail of user maryc3619
Illinois
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

Beautiful product, fast and accurate service, good prices

Reason I chose this business:

Used Zazzle for my daughters wedding shower and bachelorette party.

Date of experience: April 7, 2022

Thumbnail of user megans1033
Illinois
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Very good, product was what i anticipated and came in a timely manner

Reason I chose this business:

Good Prices

Date of experience: August 4, 2022

Thumbnail of user rachelleh71
North Carolina
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

Zazzle is my go-to place for personalized invitations!

Reason I chose this business:

Used in the past.

Date of experience: April 7, 2022

Thumbnail of user keirrahj
Maryland
1 review
0 helpful votes
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April 9th, 2022
Verified purchase

My experience was amazing with Zazzle. Third/ fourth time using them for events!

Reason I chose this business:

Saw on social media and easy to navigate through

Date of experience: April 9, 2022

Thumbnail of user laurenp571
Florida
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

They were great! Very cute and fit all the information in one card.

Date of experience: August 2, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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