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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user shawnm992
New York
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Quick delivery and great quality. Would order again.

Date of experience: November 19, 2022

Thumbnail of user concettak6
Virginia
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Great experience but it would be nice to have included one oops card

Date of experience: November 19, 2022

Thumbnail of user michellep2534
Ohio
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Very good, I will continue to order from your company

Date of experience: March 23, 2023

Thumbnail of user moniquew188
New York
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Easy, nice quality and was delivered before time. I like their work.

Reason I chose this business:

I found it in the internet

Date of experience: July 3, 2022

Thumbnail of user shelbyh339
Colorado
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Easy and fast thanks. I don't want to write a review or at least 50 characters

Date of experience: July 3, 2022

Thumbnail of user alyssaw163
California
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

The quality is excellent and everything arrived right on time.

Date of experience: May 31, 2022

Thumbnail of user doreeng85
Maine
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Easy to order and product looks good! I will use again in the future.

Date of experience: May 31, 2022

Thumbnail of user jaimer199
New York
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Exactly what I ordered and expected. Quick shipping as well.

Reason I chose this business:

Used them in the past, very happy with the experience and thus repeated.

Date of experience: May 31, 2022

Thumbnail of user jaidend6
North Carolina
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Came so quick and great quality! I'm never disappointed with zazzle

Date of experience: May 31, 2022

Thumbnail of user sl686
Virginia
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Great looking invite design. Perfect for semi formal bbq

Reason I chose this business:

Have used for all my functions
Very pleased with all invites

Date of experience: May 31, 2022

Thumbnail of user melanieb641
Texas
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Always love placing an order here. Everything looks the same in person.

Reason I chose this business:

Easy and affordable.

Date of experience: May 31, 2022

Thumbnail of user martyf85
Pennsylvania
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Very unique design, durable constriction mug. Quick delivery

Reason I chose this business:

Only site that had what I was looking for

Date of experience: October 1, 2022

Thumbnail of user judya750
Florida
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The ordering process was easy to follow. Lots of options…

Date of experience: October 1, 2022

Thumbnail of user crystalf322
Michigan
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Wedding invitation was beautiful and got here before the arrival date.

Date of experience: March 23, 2023

Thumbnail of user mirandab169
West Virginia
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I ordered my wedding invitations and received them days later!

Reason I chose this business:

Bride group on fb

Date of experience: October 1, 2022

Thumbnail of user ryanc1365
Arizona
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

People loved the design of my invitation and easy to create

Date of experience: October 1, 2022

Thumbnail of user alexiss500
Michigan
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Very good overall experience. Invitations look really nice and delivered fast

Date of experience: October 1, 2022

Thumbnail of user carlottar7
Texas
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The invitations are beautiful and very pleased with them workmanship. Thank you

Reason I chose this business:

Previously used Zazzle for 70th birthday invitations

Date of experience: October 1, 2022

Thumbnail of user mariew486
Alabama
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

My topper was Amazing! I will always order from zazzle. Very timely

Reason I chose this business:

Great customer service

Date of experience: May 31, 2022

Thumbnail of user francese137
Pennsylvania
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

My experience was great. The invitation I ordered came in a timely manner and were very nice.

Reason I chose this business:

The site was easy to use

Date of experience: May 31, 2022

Thumbnail of user karinar123
Georgia
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Invitations turned out beautiful. Vivid colors. Easy to personalize

Date of experience: October 1, 2022

Thumbnail of user maryl3133
District of Columbia
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

The invites were awesome. About 5 arrived stuck together. Would def recommend!

Date of experience: May 31, 2022

Thumbnail of user taram570
Georgia
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Got my cards within a week and they look great! Very satisfied!

Reason I chose this business:

Ease of picture size, and competitive pricing

Date of experience: November 22, 2022

Thumbnail of user haleyh151
West Virginia
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Great quality. Just what I was looking for! Thank you!

Date of experience: February 20, 2023

Thumbnail of user peggyk225
New York
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Satisfied with product and turn around time.
Would purchase from again.

Reason I chose this business:

They had what we were looking for in an
Invitation.

Date of experience: May 31, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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