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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user jenniew98
Delaware
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Speedy delivery and the invitations came out just as expected!

Reason I chose this business:

Previous customer, always pleased.

Date of experience: February 13, 2023

Thumbnail of user philf127
Washington
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

The invitations turned out perfect! High quality. Very happy.

Reason I chose this business:

Happy with prior orders from Zazzle.

Date of experience: February 20, 2023

Thumbnail of user lilianaj13
Connecticut
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Great quality. Thank you came out as pictured. Shipping was a little long

Date of experience: May 31, 2022

Thumbnail of user carolc2577
New Jersey
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Super cute and excellent quality. I would recommend highly.

Date of experience: February 20, 2023

Thumbnail of user santiad1
Florida
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Loved the pictures. They were great. Would buy again

Date of experience: November 21, 2022

Thumbnail of user annk590
Kentucky
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Ordering was easy and simple. Fast service. Great outcome.

Reason I chose this business:

Friend suggestion.

Date of experience: May 31, 2022

Thumbnail of user rameikab
Indiana
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Thank you, this is more than we could've expected!

Date of experience: September 29, 2022

Thumbnail of user nikkir206
Ohio
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Our invitations were gorgeous, exactly as expected and arrived quickly.

Reason I chose this business:

Google search

Date of experience: February 13, 2023

Thumbnail of user wendye257
Wisconsin
2 reviews
0 helpful votes
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November 21st, 2022
Verified purchase

Easy to follow and place my order. Delivered earlier than I had expected!

Date of experience: November 21, 2022

Thumbnail of user pattim314
Indiana
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Always love the products I receive from Zazzle. This year my Halloween invitations were phenomenal!

Reason I chose this business:

Great service!

Date of experience: September 29, 2022

Thumbnail of user alyssap205
Colorado
2 reviews
0 helpful votes
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November 22nd, 2022
Verified purchase

Turned out beautiful the cards for my wedding shower.

Reason I chose this business:

Quick shipping and beautiful designs

Date of experience: November 22, 2022

Thumbnail of user cyndid41
Georgia
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Had such a great time creating it and looking through the different options.

Reason I chose this business:

All the options, easy and cost was good too.

Date of experience: November 21, 2022

Thumbnail of user dominiquen34
California
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Great, thank you so much! Very easy and stress free experience!

Date of experience: August 26, 2022

Thumbnail of user marilynp466
Wyoming
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

Colors are not very vivid on baseball print. Color of apron was as pictures.

Reason I chose this business:

Had what I wanted.

Date of experience: August 26, 2022

Thumbnail of user heatherf869
New York
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Perfect card for my niece - stunning quality and color!

Reason I chose this business:

The card image I wanted

Date of experience: August 26, 2022

Thumbnail of user c.w5
Wisconsin
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

This is my second time using Zazzle for a special occasion announcement order! Impeccable quality

Date of experience: August 26, 2022

Thumbnail of user nikkiw195
Pennsylvania
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Everything came exactly as depicted and earlier than expected.

Date of experience: August 26, 2022

Thumbnail of user nicoler1435
Florida
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Amazing quality, fast shipment. Loved how they came out

Date of experience: August 26, 2022

Thumbnail of user violetap17
New York
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

It was a great experience over all, loved my personalized invitation so much!

Date of experience: February 7, 2023

Thumbnail of user hopek78
Virginia
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

They were awesome, and faster than expected! We would definitely use zazzle again.

Date of experience: August 26, 2022

Thumbnail of user cecyt2
Arizona
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Fast delivery, easy to create and good material. Hassle free

Reason I chose this business:

This is my second order and I really like it

Date of experience: August 26, 2022

Thumbnail of user melissac2216
New Jersey
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Had a great experience! Everything was easy to customize & the invites came super quick.

Date of experience: August 26, 2022

Thumbnail of user emilyl717
Maryland
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Very good STDs at a reasonable price. I got them sooner than expected!

Date of experience: November 21, 2022

Thumbnail of user lorenac105
Texas
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Great quality and super fast shipment. I would highly recommend Zazzle!

Date of experience: August 26, 2022

Thumbnail of user gaylem259
Hawaii
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Very prompt response. I received my order in less than one week.

Date of experience: August 26, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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