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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user beatriceg70
Alaska
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

I absolutely loved them. They were done very nicely.

Date of experience: August 26, 2022

Thumbnail of user fernandor309
Georgia
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Great products and excellent service fast delivery

Reason I chose this business:

Find out that they have a good service

Date of experience: February 1, 2023

Thumbnail of user jareda118
California
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Easy process from designing to ordering. Received order quickly!

Reason I chose this business:

Cost and time

Date of experience: November 21, 2022

Thumbnail of user christinaw754
Massachusetts
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

My only complaint is delivery took way too long. Thanks

Reason I chose this business:

Advertising.

Date of experience: August 24, 2022

Thumbnail of user agal3
California
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

It's my first time to print family photos cards, nice and quick. I love it.

Reason I chose this business:

I see a lot of good reviews

Date of experience: November 21, 2022

Thumbnail of user melizuf
Ohio
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

We needed badges for our new medical facility and zazzle did not disappoint!

Date of experience: August 24, 2022

Thumbnail of user maryw2949
Tennessee
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Arrived before expected date. Beautiful and correctly worded.

Reason I chose this business:

Easiest site to us!

Date of experience: May 30, 2022

Thumbnail of user zitaf5
Massachusetts
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

Very happy with my cards,they're beautiful and a great quality.
Also fast delivery!

Reason I chose this business:

I like how easy was to upload pictures and make it beautiful.

Date of experience: November 20, 2022

Thumbnail of user aidang9
GB
3 reviews
12 helpful votes
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August 23rd, 2015

I have ordered many times and had never problem thank you zazzle cheers

Date of experience: August 20, 2015

Thumbnail of user melisaf24
California
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Love how easy Zazzle is to create invites! Perfectly pressed and shipped quickly!

Reason I chose this business:

Friends recommend

Date of experience: August 24, 2022

Thumbnail of user deannt17
Kansas
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

The delivery on my personalized stationary was amazing! Thank you!

Date of experience: May 29, 2022

Thumbnail of user isabellel88
Colorado
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Loved how they turned out and quality! Came very quick!

Date of experience: August 24, 2022

Thumbnail of user karenl3576
Massachusetts
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

Got the order in just a few days. Exactly as pictured. Perfect!

Reason I chose this business:

Prior customer

Date of experience: November 20, 2022

Thumbnail of user micheler473
Virginia
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Easy, simple, and earlier than expected. The topper turned out beautifully!

Date of experience: May 28, 2022

Thumbnail of user roberth5164
Maryland
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

Bought as a gift and it arrived on time in good condition.

Reason I chose this business:

Daughters suggestion.

Date of experience: August 25, 2022

Thumbnail of user angelar1866
Virginia
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

The baby shower invitations turned out, exactly as I ordered. Very pleased.

Date of experience: October 3, 2022

Thumbnail of user maried983
New Jersey
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Arrived quickly, great quality. Website is easy to navigate.

Reason I chose this business:

Internet search

Date of experience: October 3, 2022

Thumbnail of user mc1206
Michigan
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Super happy with my invites and they came very quickly! Would order from here again!

Date of experience: August 4, 2022

Thumbnail of user robertb6965
New Mexico
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

My husband ordered me an Alien apron... it's great! Thanks for the quick delivery, too!

Reason I chose this business:

I have ordered from you before and had a pleasurable experience then as well.

Date of experience: August 4, 2022

Thumbnail of user chanelles24
Mississippi
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Got exactly what I ordered, and it came on time. Thanks

Reason I chose this business:

Quick shipping

Date of experience: December 27, 2022

Thumbnail of user tinar630
Florida
1 review
0 helpful votes
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April 8th, 2022
Verified purchase

Very pleased with my order.
Will definitely be ordering in the future

Reason I chose this business:

Seemed like a good company to do business with..

Date of experience: April 8, 2022

Thumbnail of user meganc419
California
2 reviews
0 helpful votes
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May 15th, 2023
Verified purchase

From party & wedding invites, to business cards; Zazzle always impresses us!

Reason I chose this business:

Lots of images to choose, and ability to customize. Very easy to navigate.

Date of experience: May 15, 2023

Thumbnail of user robynd146
Bahamas
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Quality invitations, fast turn around time. Thank you

Date of experience: October 2, 2022

Thumbnail of user jessieo36
Florida
1 review
0 helpful votes
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April 8th, 2022
Verified purchase

Such an easy process and great quality! Thanks for being a part of our big day "save the dates"!

Reason I chose this business:

The site was so simple to navigate and the template was great!

Date of experience: April 8, 2022

Thumbnail of user carmelaf13
New York
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Product as pictured, arrived sooner than expected.

Reason I chose this business:

The specific design

Date of experience: May 14, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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