• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
See all photos
How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user stellam187
New Jersey
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

No issues with the order and received it faster than expected

Date of experience: October 1, 2022

Thumbnail of user annettem466
Michigan
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Great product. Easy to use site. Will return for all my card buying.

Date of experience: April 7, 2022

Thumbnail of user staceyr290
Texas
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Beautiful! I love them they are perfect! Soft muted colors so pretty!

Reason I chose this business:

Easy to use anf convient.

Date of experience: April 7, 2022

Thumbnail of user rachaelw146
Illinois
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

Easily editable, came beautifully, and arrived early

Date of experience: April 8, 2022

Thumbnail of user isabelam18
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Easy to order, fantastic customer service, and fast delivery!

Knowledgeable, professional and fast resolution !

Service

Date of experience: April 7, 2022

Thumbnail of user candid17
Georgia
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Excellent experience. Fast service and beautiful quality!

Date of experience: April 7, 2022

Thumbnail of user effiep9
Florida
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Easy ordering, quick delivery, cards are beautiful and exactly what I wanted.

Reason I chose this business:

I found what I needed and the ease of ordering and customizing online

Date of experience: April 7, 2022

Thumbnail of user laurenm895
Florida
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

I was so happy with the selection of products on Zazzle. And, it came quicker than promised!

Reason I chose this business:

The selection

Date of experience: April 7, 2022

Thumbnail of user pamelah1601
Tennessee
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Great service very quick and accurate! Beautiful products!

Reason I chose this business:

The great reputation

Date of experience: April 7, 2022

Thumbnail of user averyc88
Ohio
1 review
0 helpful votes
  • Send Message
September 28th, 2022
Verified purchase

I was able to get my items 4 days earlier than expected!

Reason I chose this business:

Zazzle has the invitations I was looking for.

Date of experience: September 28, 2022

Thumbnail of user kenziel20
Illinois
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Product was great. Had no issues. Fast shipping. Overall happy.

Reason I chose this business:

Recommend by friend

Date of experience: April 7, 2022

Thumbnail of user sarahs3149
South Dakota
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Easy to order. Arrived ahead of schedule. Beautiful invite.

Date of experience: April 7, 2022

Thumbnail of user annaw976
Colorado
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

These are perfect. Love the customization feature and fast shipping.

Date of experience: April 8, 2022

Thumbnail of user kevins2424
Nebraska
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

We had quick service, prompt delivery and they looked great!

Reason I chose this business:

I liked the choices.

Date of experience: April 7, 2022

Thumbnail of user angelat1151
Indiana
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

The invitation was everything. I love it. My guess as me who did them

Reason I chose this business:

I use zazzle for my wedding invitations

Date of experience: April 8, 2022

Thumbnail of user emilyh1021
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 28th, 2022
Verified purchase

Exactly what I wanted and arrived earlier than expected!

Date of experience: September 28, 2022

Thumbnail of user brittanyc607
Virginia
1 review
0 helpful votes
  • Send Message
September 28th, 2022
Verified purchase

Great look and fast delivery. I'm not sure what else you would like for me to say.

Reason I chose this business:

Used before.

Date of experience: September 28, 2022

Thumbnail of user lisan1229
Arkansas
2 reviews
0 helpful votes
  • Send Message
July 3rd, 2022
Verified purchase

I ordered baby shower invitations and they were beautiful!

Reason I chose this business:

Saw it on FB

Date of experience: July 3, 2022

Thumbnail of user laurab3079
Wisconsin
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Delivery is on time and the product has great quality

Date of experience: April 7, 2022

Thumbnail of user courtneyr268
California
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Very pleased with how the mug turned out. It was exactly as pictured.

Date of experience: April 7, 2022

Thumbnail of user catherineb1069
Maryland
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

It was easy to navigate, and the cards came out very cute!

Date of experience: August 22, 2022

Thumbnail of user lyndac259
California
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

Received items in good condition! And showed up A LOT earlier than anticipated!

Reason I chose this business:

Very cool variety of unique and current trend designs!

Date of experience: August 22, 2022

Thumbnail of user maryh3737
Arkansas
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

Everything was in good order and excellent quality.

Reason I chose this business:

Googled it.

Date of experience: August 22, 2022

Thumbnail of user garys2493
Missouri
1 review
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

Easy to work with. Delivery of product was fast. No hassle!

Reason I chose this business:

Found them online.

Date of experience: November 22, 2022

Thumbnail of user alexc1389
Colorado
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

Custom bumper stickers arrived and they are awesome, thank you

Date of experience: August 2, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?