Zazzle has a rating of 4.5 stars from 10,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Creating my personalized ID Card was very easy, very user friendly, and delivery was fast! Excellent experience using Zazzle and I will be using again in the future!
Found in Google search, and it turned out to be a great choice!
Date of experience: July 2, 2024
I need to give the BIGGEST shout out to the best customer service I've ever experienced. I ordered my Christmas cards during a super sale and must have forgotten to change the shipping address. My address from 6 years ago was filled in and my cards were delivered there. Without a moment of hesitation, the customer service rep reordered my prints for me (free of charge) and even expedited shipping. I didn't expect any of this when I called, I thought I'd pay for a reorder. Nope they took care of everything! I cannot even believe it and Zazzle has earned a lifetime customer here.
Tip for consumers:
I will FOREVER order from Zazzle for all my stationary needs!
Products used:
Christmas cards
Date of experience: October 23, 2023
Took me close to 30 minutes to tweak a simple business card template. Their design software not instinctive at all, extremely difficult to navigate.not even sure if what I designed is what I ordered. This is the most unclear complicated software I have ever had to use and I'm really experienced with digital editing.
Tip for consumers:
Had I read a review known how extremely difficult to navigate their design software was I would not have even started
Products used:
Business card template
Date of experience: November 30, 2023
Was extremely easy to order from and my order came even sooner than expected :)
Date of experience: August 15, 2024
My bag came quickly, and it was exactly as depicted. I'm very happy with it.
Date of experience: August 15, 2024
The photo plaque arrived much earlier than you said it would. It was very well done and I am very happy with it.
I have purchased items previously from Zazzle and have always been very satisfied.
Date of experience: August 27, 2024
I ordered labels for Homemade Vanilla Extract. My name was written at the bottom in type that was 1/16" high and so faint that it was hardly readable or recognizable. It was the smallest printing on the whole label. The shipping costs were ridiculous. $7.99 for a 9 1/2" x 12" envelope weighing 3 1/8 oz. I returned them. Wish I had read the other negative reviews before ordering.
Date of experience: September 1, 2021
Zazzle made it simple to design the template the way I wanted it, choose a size and scale that worked for me, and get it ordered and delivered quickly. Their packaging ensured the foam board wasn't damaged in transit and the product arrived exactly as pictured with no pixelation or poor scaling.
Design variety, shipping time, price
Date of experience: May 10, 2024
It's cute, but too small of a stamp. I can't make out my house numbers. I wonder if they make them in larger size stamps.
Date of experience: August 17, 2024
I ordered labels, and invitations for my hubsand retirement party, they came in a timely manner, and I was very pleased would use Zazzle again 😊
They had a nice variety and price was ok
Date of experience: July 20, 2024
Made some cocktail napkins for my wedding and the design turned out so cute and was the exact size I imagined! Good quality napkins too! Just wish they weren't so expensive for 50 napkins 😳
Date of experience: July 2, 2024
Received my wedding seating chart signs and they turned out great. Very easy to customize
Date of experience: September 20, 2024
Invitations arrived promptly and even more beautiful in person!
Online code
Date of experience: September 20, 2024
High quality and beautiful product. My order was also delivered quickly as well
Found a beautiful design that I loved
Date of experience: September 20, 2024
Produce was fine. No problems with service. Would use them again.
One of my friends used Zazzle and was satisfied with the results
Date of experience: September 20, 2024
I ordered a stamp on Zazzle it took forever to come in. When it actually showed up our brand on the top is completely screwed up, you can't even tell what it is, our circular brand is so poorly cut they put no time into making it look nice. The materials they use are cheap and they are selling there products for way more then they are worth. Overall don't bother ordering off zazzle it's a complete waste of time.
Tip for consumers:
Don’t do it
Products used:
Stamp
Date of experience: January 12, 2022
Hello,
We're sorry to hear about the condition of the stamp. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer service team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
Awesome! Placed my order on Saturday and I receive it on Tuesday.
The invitation was unique which was I was looking for.
Date of experience: September 19, 2024
I placed an order for business cards with express delivery ($23 extra). Needed them ASAP. I logged onto my account the next day to check the order status and found out it was cancelled— no email or text notification whatsoever. I understand if something I put on the cards violated the company's guidelines. However, to not notify me, especially when I'm paying a high delivery fee for EXPRESS shipping (the maximum amount), is incredibly bad customer service and highly unprofessional. Shop for personalized items as well.
Tip for consumers:
They cancel orders and don't notify the customer of the cancellation nor the reason why.
Products used:
Business cards
Date of experience: June 7, 2022
Hi Matthew,
We're sorry for any upset caused. We do of course provide contact through email when items need to be cancelled for conflicting with our policies. We recommend checking your spam or promotion folders, alternatively you can reach out to our Content Management team at content_review@zazzle.com!
Thank you,
Ryan
I am so pleased with my purchase from Zazzle. This will not be my last order. The paper quality is fantastic, the printing is perfect, and their website shows just what you will get... only, the products are even better in person!
Date of experience: February 13, 2020
I ordered printed labels. Almost 3 weeks to get from Reno,? To Denver. And when they finally arrived, they were illegible. Every other label was faded. But the darker ones were still not useable because they were not centered properly. Tried to call -no answer on the number listed. No response to my email requesting a refund. DON'T WASTE YOUR MONEY.
Products used:
not useable
Date of experience: December 28, 2023
Hello Paula,
I am so sorry to hear about your labels. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I ordered a custom-designed binder from them for my boss, who wanted me to make a memorial book for his son. It looked great, and we were really excited for it. When it came, I didn't even show my boss because it looked like garbage. The picture on front had streak-stains streaking down to the bottom of the binder, and then huge ones on the back as well (which was supposed to be blank). I reordered, and they were very apologetic. However, when I received the reorder, it was just as bad, if not worse, than the first one.
Date of experience: November 8, 2017
Hello Elizabeth,
I am so sorry to hear about the printing issues you encountered with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
The entire experience from beginning to end has been nothing short of amazing! It was really easy to design and submit my order. It shipped quickly and arrived about a week before the expected date!
I chose Zazzle because I knew that they would deliver a high quality product and that they did!
Date of experience: June 13, 2024
I love the design and the letter size is as expected, but the women's Large t-shirt fits more like a Small. I normally buy Medium shirts in the shops but I made my custom t-shirt on a Large, just to make sure the message was readable. The shirt is a nice quality, and the cotton is soft, but the fit of the shirt is way more snug than I'm comfortable with. I'll go with a Men's t-shirt next time.
Great font selection, no minimum order size, easy to use website.
Date of experience: May 4, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Joyce,
We are very sorry to hear you were unhappy with the labels that you received! If you still need further assistance, we can be reached directly at social@zazzle.com where we would be more then happy to help!
Thank you,
Ryan