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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.7%
Positive
2,234
Neutral
61
Negative
64
View ratings trends
339
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How would you rate Zazzle?

Reviews (10,816)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (952) business cards (321) wedding invitations (335) delivery date (101) quality product (127) credit card (79) delivery time (59)
Thumbnail of user cyrinah1
California
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Creating my personalized ID Card was very easy, very user friendly, and delivery was fast! Excellent experience using Zazzle and I will be using again in the future!

Reason I chose this business:

Found in Google search, and it turned out to be a great choice!

Date of experience: July 2, 2024

Thumbnail of user jesss410
Massachusetts
1 review
0 helpful votes
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October 23rd, 2023

I need to give the BIGGEST shout out to the best customer service I've ever experienced. I ordered my Christmas cards during a super sale and must have forgotten to change the shipping address. My address from 6 years ago was filled in and my cards were delivered there. Without a moment of hesitation, the customer service rep reordered my prints for me (free of charge) and even expedited shipping. I didn't expect any of this when I called, I thought I'd pay for a reorder. Nope they took care of everything! I cannot even believe it and Zazzle has earned a lifetime customer here.

Tip for consumers:
I will FOREVER order from Zazzle for all my stationary needs!

Products used:
Christmas cards

Date of experience: October 23, 2023

Thumbnail of user deborahs1264
California
7 reviews
4 helpful votes
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December 24th, 2023

Took me close to 30 minutes to tweak a simple business card template. Their design software not instinctive at all, extremely difficult to navigate.not even sure if what I designed is what I ordered. This is the most unclear complicated software I have ever had to use and I'm really experienced with digital editing.

Tip for consumers:
Had I read a review known how extremely difficult to navigate their design software was I would not have even started

Products used:
Business card template

Service
Value
Shipping

Date of experience: November 30, 2023

Thumbnail of user madeleineu2
Texas
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Was extremely easy to order from and my order came even sooner than expected :)

Date of experience: August 15, 2024

Thumbnail of user pamelat1390
Ohio
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

My bag came quickly, and it was exactly as depicted. I'm very happy with it.

Date of experience: August 15, 2024

Thumbnail of user lindas3261
Oregon
2 reviews
0 helpful votes
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September 6th, 2024
Verified purchase

The photo plaque arrived much earlier than you said it would. It was very well done and I am very happy with it.

Reason I chose this business:

I have purchased items previously from Zazzle and have always been very satisfied.

Date of experience: August 27, 2024

Thumbnail of user joyceh465
Michigan
1 review
4 helpful votes
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September 1st, 2021

I ordered labels for Homemade Vanilla Extract. My name was written at the bottom in type that was 1/16" high and so faint that it was hardly readable or recognizable. It was the smallest printing on the whole label. The shipping costs were ridiculous. $7.99 for a 9 1/2" x 12" envelope weighing 3 1/8 oz. I returned them. Wish I had read the other negative reviews before ordering.

Date of experience: September 1, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Joyce,
We are very sorry to hear you were unhappy with the labels that you received! If you still need further assistance, we can be reached directly at social@zazzle.com where we would be more then happy to help!

Thank you,
Ryan

Thumbnail of user merrills39
Wisconsin
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Zazzle made it simple to design the template the way I wanted it, choose a size and scale that worked for me, and get it ordered and delivered quickly. Their packaging ensured the foam board wasn't damaged in transit and the product arrived exactly as pictured with no pixelation or poor scaling.

Reason I chose this business:

Design variety, shipping time, price

Date of experience: May 10, 2024

Thumbnail of user daniellev446
North Dakota
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

It's cute, but too small of a stamp. I can't make out my house numbers. I wonder if they make them in larger size stamps.

Date of experience: August 17, 2024

Thumbnail of user eviec52
Michigan
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I ordered labels, and invitations for my hubsand retirement party, they came in a timely manner, and I was very pleased would use Zazzle again 😊

Reason I chose this business:

They had a nice variety and price was ok

Date of experience: July 20, 2024

Thumbnail of user catieg6
North Carolina
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Made some cocktail napkins for my wedding and the design turned out so cute and was the exact size I imagined! Good quality napkins too! Just wish they weren't so expensive for 50 napkins 😳

Date of experience: July 2, 2024

Thumbnail of user jasminc89
Washington
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

The wedding invitations came out super pretty! Got so many compliments on theme

Reason I chose this business:

It wasn’t so pricey

Date of experience: September 20, 2024

Thumbnail of user hayleeh19
Wisconsin
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Received my wedding seating chart signs and they turned out great. Very easy to customize

Date of experience: September 20, 2024

Thumbnail of user kaylam838
New York
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Great! Easy! Fast! Super cute! Can't wait to send out these invites.

Date of experience: September 20, 2024

Thumbnail of user sarahb3740
Tennessee
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Invitations arrived promptly and even more beautiful in person!

Reason I chose this business:

Online code

Date of experience: September 20, 2024

Thumbnail of user yolantas5
Florida
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

High quality and beautiful product. My order was also delivered quickly as well

Reason I chose this business:

Found a beautiful design that I loved

Date of experience: September 20, 2024

Thumbnail of user kathleenp1654
New York
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Produce was fine. No problems with service. Would use them again.

Reason I chose this business:

One of my friends used Zazzle and was satisfied with the results

Date of experience: September 20, 2024

Thumbnail of user julesf41
Canada
1 review
4 helpful votes
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January 12th, 2022

I ordered a stamp on Zazzle it took forever to come in. When it actually showed up our brand on the top is completely screwed up, you can't even tell what it is, our circular brand is so poorly cut they put no time into making it look nice. The materials they use are cheap and they are selling there products for way more then they are worth. Overall don't bother ordering off zazzle it's a complete waste of time.

Tip for consumers:
Don’t do it

Products used:
Stamp

Service
Value
Shipping
Quality

Date of experience: January 12, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

We're sorry to hear about the condition of the stamp. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.

Please reach out to our customer service team for assistance.

We may be reached at social@zazzle.com, or call us at 1-888-892-9953.

We look forward to assisting you further!

Thank you,
Dylan

Thumbnail of user qianab11
Illinois
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Awesome! Placed my order on Saturday and I receive it on Tuesday.

Reason I chose this business:

The invitation was unique which was I was looking for.

Date of experience: September 19, 2024

Thumbnail of user matthewt835
New Jersey
1 review
4 helpful votes
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July 7th, 2022
Verified purchase

I placed an order for business cards with express delivery ($23 extra). Needed them ASAP. I logged onto my account the next day to check the order status and found out it was cancelled— no email or text notification whatsoever. I understand if something I put on the cards violated the company's guidelines. However, to not notify me, especially when I'm paying a high delivery fee for EXPRESS shipping (the maximum amount), is incredibly bad customer service and highly unprofessional. Shop for personalized items as well.

Tip for consumers:
They cancel orders and don't notify the customer of the cancellation nor the reason why.

Products used:
Business cards

Service

Date of experience: June 7, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Matthew,
We're sorry for any upset caused. We do of course provide contact through email when items need to be cancelled for conflicting with our policies. We recommend checking your spam or promotion folders, alternatively you can reach out to our Content Management team at content_review@zazzle.com!

Thank you,
Ryan

Thumbnail of user kristinh128
Texas
1 review
1 helpful vote
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February 13th, 2020

I am so pleased with my purchase from Zazzle. This will not be my last order. The paper quality is fantastic, the printing is perfect, and their website shows just what you will get... only, the products are even better in person!

Date of experience: February 13, 2020

Thumbnail of user paulaonpoodles
Colorado
1 review
0 helpful votes
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January 4th, 2024

I ordered printed labels. Almost 3 weeks to get from Reno,? To Denver. And when they finally arrived, they were illegible. Every other label was faded. But the darker ones were still not useable because they were not centered properly. Tried to call -no answer on the number listed. No response to my email requesting a refund. DON'T WASTE YOUR MONEY.

Products used:
not useable

Service
Value
Shipping
Returns
Quality

Date of experience: December 28, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Paula,

I am so sorry to hear about your labels. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user elizabethj93
Washington
1 review
1 helpful vote
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November 8th, 2017

I ordered a custom-designed binder from them for my boss, who wanted me to make a memorial book for his son. It looked great, and we were really excited for it. When it came, I didn't even show my boss because it looked like garbage. The picture on front had streak-stains streaking down to the bottom of the binder, and then huge ones on the back as well (which was supposed to be blank). I reordered, and they were very apologetic. However, when I received the reorder, it was just as bad, if not worse, than the first one.

Quality

Date of experience: November 8, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Elizabeth,

I am so sorry to hear about the printing issues you encountered with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user maggiea169
Georgia
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

The entire experience from beginning to end has been nothing short of amazing! It was really easy to design and submit my order. It shipped quickly and arrived about a week before the expected date!

Reason I chose this business:

I chose Zazzle because I knew that they would deliver a high quality product and that they did!

Date of experience: June 13, 2024

Thumbnail of user jayd986
Virginia
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I love the design and the letter size is as expected, but the women's Large t-shirt fits more like a Small. I normally buy Medium shirts in the shops but I made my custom t-shirt on a Large, just to make sure the message was readable. The shirt is a nice quality, and the cotton is soft, but the fit of the shirt is way more snug than I'm comfortable with. I'll go with a Men's t-shirt next time.

Reason I chose this business:

Great font selection, no minimum order size, easy to use website.

Date of experience: May 4, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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