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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,006
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,492)

Rating

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user daniellan14
New Jersey
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Came out great, everything looked the way it did online

Reason I chose this business:

Used before

Date of experience: March 13, 2023

Thumbnail of user cassandraa128
Florida
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Very fast shipping and incredible quality! Highly recommend.

Date of experience: October 1, 2022

Thumbnail of user ashleyk633
South Carolina
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The invitations turned out great. Very high quality.

Reason I chose this business:

Design of the invitation

Date of experience: October 1, 2022

Thumbnail of user sandye130
Illinois
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

A little confusing with the order being in two shipments

Reason I chose this business:

Goggle search

Date of experience: October 1, 2022

Thumbnail of user sandrad1912
Utah
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Great designs. Love the editing tools and cheaper prices. Quick turnaround time. See you soon

Reason I chose this business:

I was surfing for invitations and discovered your website.

Date of experience: October 1, 2022

Thumbnail of user sherrylm8
Oklahoma
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Great product and fast delivery. Will definitely use them again if the need arises.

Reason I chose this business:

Options and price

Date of experience: October 1, 2022

Thumbnail of user jaynes122
Connecticut
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Easy to use. Great selection. Beautiful finished products

Reason I chose this business:

Always a discount code. Comes with envelopes. Lots of matching pieces.

Date of experience: October 1, 2022

Thumbnail of user keithk649
Kentucky
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Super smooth transaction. Quality product. I'm very happy with this purchase.

Reason I chose this business:

Repeat customer

Date of experience: October 1, 2022

Thumbnail of user jamess7128
Arizona
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The item arrived on time and in great condition! Thank you

Reason I chose this business:

It had the product I was looking for

Date of experience: October 1, 2022

Thumbnail of user carleneh33
Nevada
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

So happy with my experience and the tapestry came out beautifully!

Date of experience: October 2, 2022

Thumbnail of user lindam5147
Iowa
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Easy to order. Very fast delivery! My invitations looked amazing!

Reason I chose this business:

Google search

Date of experience: February 1, 2023

Thumbnail of user courtneyb638
Kentucky
2 reviews
0 helpful votes
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February 6th, 2023
Verified purchase

Way cheaper than ordering through the school and my daughter loves them

Date of experience: February 6, 2023

Thumbnail of user marlenav6
Illinois
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Very pleasant experience. Also good quality of cards we ordered. Better than expected

Date of experience: June 1, 2022

Thumbnail of user karenw2803
Georgia
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Invitations are gorgeous! Just what I was looking for

Reason I chose this business:

You had what I wanted

Date of experience: August 26, 2022

Thumbnail of user katies1086
New York
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Invites were exactly as pictured. Printing was beautiful.

Date of experience: January 31, 2023

Thumbnail of user caitlinm193
Pennsylvania
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Shipping is expensive and I needed it right away unfortunately!

Date of experience: August 26, 2022

Thumbnail of user jenniferp2394
Massachusetts
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

The invitations were delivered quickly and came out beautiful

Reason I chose this business:

Best selection

Date of experience: August 26, 2022

Thumbnail of user kristyt79
Pennsylvania
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Product was beautifully done exactly as I wanted/needed!

Reason I chose this business:

Great pricing and easy to use website

Date of experience: August 26, 2022

Thumbnail of user miao28
Florida
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Im happy with my magnets I will be ordering again soon

Reason I chose this business:

My close friend recommended it to me

Date of experience: August 26, 2022

Thumbnail of user bryand408
Virginia
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Easy to create our product. It was quickly produced and delivered as ordered.

Date of experience: August 26, 2022

Thumbnail of user ashleym1630
Nebraska
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Love the baby shower invites! They're gorgeous and arrived quick

Date of experience: August 26, 2022

Thumbnail of user rachelf557
GB
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Lovely invitations! Came quickly and was great I could change the design to suit my needs.

Reason I chose this business:

Lots of options

Date of experience: August 26, 2022

Thumbnail of user pamt307
North Carolina
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Beautiful and fast delivery in these amazing one of a kind invites.

Reason I chose this business:

Zazzle was the only place to have the baby superhero invites.

Date of experience: June 1, 2022

Thumbnail of user nathaliem90
California
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

Simple easy instructions, great prices and a lot of choices.

Date of experience: August 27, 2022

Thumbnail of user gloriaf674
Pennsylvania
1 review
0 helpful votes
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August 27th, 2022
Verified purchase

These are exactly what I wanted!
Perfect for my upcoming Halloween party

Reason I chose this business:

I’ve used them before and have never been disappointed

Date of experience: August 27, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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