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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,004
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,489)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user jeanneh269
Wisconsin
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Love my tags! They are perfect! Worked well for our Maple Syrup Bottles.

Reason I chose this business:

Liked Maple Leaf Design

Date of experience: August 6, 2022

Thumbnail of user jessicap1728
Nevada
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

They were amazing. Already mailed to recipients, and got love for them

Reason I chose this business:

Like the quality

Date of experience: August 6, 2022

Thumbnail of user helenam106
New York
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I just love my son's baptism invitations. They came out great!

Date of experience: August 6, 2022

Thumbnail of user rafaels327
GB
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I'm very happy with purchase. The invitations are beautiful.

Date of experience: August 6, 2022

Thumbnail of user nicoles2006
California
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

The invites turned out beautiful. Momma was very happy with them. Thank you

Reason I chose this business:

My daughter told me too

Date of experience: August 6, 2022

Thumbnail of user terrib583
Florida
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Beautiful invitations, perfect delivery as promised

Date of experience: August 6, 2022

Thumbnail of user debbieb1604
New Jersey
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Excellent! Results look exactly as I expected! So happy!

Reason I chose this business:

Used it before

Date of experience: July 23, 2022

Thumbnail of user lindseyr212
West Virginia
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Easy ordering, great product, bright vibrant colors

Reason I chose this business:

Has the design I wanted

Date of experience: July 24, 2022

Thumbnail of user valeriee166
Florida
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Everything was just as I had hoped it would be; and quick delivery too.

Reason I chose this business:

I found products I liked on Zazzle.

Date of experience: July 23, 2022

Thumbnail of user paulak398
Minnesota
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Order arrived even faster than expected. Nice quality. Thank you!

Reason I chose this business:

Variety of design options.

Date of experience: July 23, 2022

Thumbnail of user suzanneb718
California
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Unique and lovely sympathy card that will be perfect for my friend's family.

Date of experience: July 23, 2022

Thumbnail of user donalda466
District of Columbia
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Good transaction. Everything went as planned with an earlier than expected delivery.

Date of experience: July 23, 2022

Thumbnail of user amyl1910
New York
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Quick and perfect. So happy with my order. Custom napkins

Date of experience: July 23, 2022

Thumbnail of user asiag22
New York
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

Pretty invitation. However, I assumed the color would be brighter

Reason I chose this business:

I’ve purchased from them before

Date of experience: July 23, 2022

Thumbnail of user mariaj1134
New York
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Zazzle saved the day. With a large selection of beautiful invites and fast shipping.

Date of experience: July 23, 2022

Thumbnail of user sarahm3063
South Carolina
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Great. The invitations turned out exactly how I wanted

Date of experience: July 23, 2022

Thumbnail of user kaylaj233
Kentucky
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Beautiful! I absolutely love them! I'm definitely impressed!

Date of experience: July 23, 2022

Thumbnail of user gracem635
Georgia
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Invitations were just as expected and delivery was fast! Very happy with my experience.

Date of experience: July 23, 2022

Thumbnail of user lyndas366
California
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Easy to find anything you need and products are beautiful!

Reason I chose this business:

Can’t find the prints I like anywhere else and easy to order.

Date of experience: July 24, 2022

Thumbnail of user melanieb667
Georgia
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

So fast and great quality! Ordering was a breeze too!

Reason I chose this business:

I heard from people to use Zazzle.

Date of experience: July 23, 2022

Thumbnail of user alessandrac67
Massachusetts
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

The tags were beautiful! Exactly what i was looking for!

Date of experience: May 23, 2023

Thumbnail of user jessicap2011
Massachusetts
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

Wedding invites turned out perfect, and exactly as pictured.

Reason I chose this business:

I liked the design options.

Date of experience: May 22, 2023

Thumbnail of user diamondb52
Illinois
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

Great designs and crazy fast shipping. Thanks for helping out a new local owned clinic

Date of experience: May 22, 2023

Thumbnail of user eugeniag32
Ohio
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

I ordered rehearsal dinner invitations. They were perfect!

Reason I chose this business:

I always use Zazzle for all my invitations. Price is always right and quality is always good.

Date of experience: July 6, 2022

Thumbnail of user stephanieb2274
Michigan
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Product turned out amazing, and arrived in a timely manner. Will be ordering from Zazzle again!

Date of experience: July 3, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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