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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,002
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,487)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user koashav
Texas
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Loved my items! They were perfect! Thank you so much!

Reason I chose this business:

It’s easy to work with

Date of experience: June 11, 2022

Thumbnail of user tashab121
New York
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

The cards are lovely and exactly how I envisioned them.

Date of experience: June 11, 2022

Thumbnail of user malloryz2
Iowa
2 reviews
0 helpful votes
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June 11th, 2022
Verified purchase
• Updated review

The invites were beautiful, would definitely recommend!

Reason I chose this business:

Found it on the website

Date of experience: June 11, 2022

Wedding invites
June 11th, 2022
Verified purchase
• Previous review

The invites were beautiful, would definitely recommend!

Date of experience: June 11, 2022

Thumbnail of user everettk26
Indiana
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Placed an order for my own created card and received fast, correct postcards.

Reason I chose this business:

Tell me my options?

Date of experience: June 11, 2022

Thumbnail of user emmaw516
Texas
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

My ordered turned out great. I was very pleased with the outcome and they arrived on time.

Reason I chose this business:

Because the prices were decent and i liked there templates

Date of experience: June 11, 2022

Thumbnail of user janetr1222
Illinois
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Good experience. Will be ordering from Zazzle again.

Date of experience: June 11, 2022

Thumbnail of user lauraw1757
New York
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Beautiful well crafted card Exactly what I was looking for and could not find in stores

Date of experience: June 11, 2022

Thumbnail of user victoriaj372
Illinois
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Turned out Amazing! I'm so happy with my whole Zazzle experience!

Reason I chose this business:

Loved the design

Date of experience: June 11, 2022

Thumbnail of user janicel606
Nebraska
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Excellent fast service great product I would order from this company again

Reason I chose this business:

They had product I was wanting for a bridal shower.

Date of experience: June 11, 2022

Thumbnail of user shellym340
Ohio
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Nice looked like my design a little pricey but turned out good!

Date of experience: June 11, 2022

Thumbnail of user rachelw858
Texas
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Great! Love the rehearsal dinner invitations. Will definitely recommend for others to use.

Date of experience: June 11, 2022

Thumbnail of user jeannem400
New York
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Product was just what I expected and described on website.

Date of experience: June 11, 2022

Thumbnail of user sarac762
Indiana
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Item exactly as pictured and delivered ahead of time.

Date of experience: June 11, 2022

Thumbnail of user jamiem888
New Jersey
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Once I figured out the website all went well. Quick turnaround. Very satisfied.

Date of experience: June 11, 2022

Thumbnail of user claudiav146
Florida
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Great job! Quality was nice and colors were bright! Thank you!

Date of experience: June 11, 2022

Thumbnail of user quintellac
California
2 reviews
0 helpful votes
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June 11th, 2022
Verified purchase

An exquisite card with appropriate greeting for young students

Reason I chose this business:

Very pleased with the quick service provided

Service

Date of experience: June 11, 2022

Thumbnail of user quinnf20
Virginia
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Pleased with my order and received in a timely matter

Date of experience: June 11, 2022

Thumbnail of user savinoh1
Massachusetts
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Very Nice design, user friendly web interface
Thanks

Reason I chose this business:

Quality of work and design

Date of experience: June 11, 2022

Thumbnail of user amyk1345
Indiana
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

My Father's Day gift turned out perfect! Very fast service too!

Date of experience: June 11, 2022

Thumbnail of user m.d5
Nevada
2 reviews
0 helpful votes
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June 11th, 2022
Verified purchase

You have a good assortment of cards and ordering was very easy.

Reason I chose this business:

I liked the card choices.

Date of experience: June 11, 2022

Thumbnail of user brynnb17
Michigan
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Ordering process was easy! Arrived very quickly! Look great and

Reason I chose this business:

Had a good selection at a good price

Date of experience: June 11, 2022

Thumbnail of user tiffanyl454
North Carolina
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Arrived on time and great quality
Would purchase from website again

Date of experience: June 11, 2022

Thumbnail of user jessicah1901
Ohio
2 reviews
4 helpful votes
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June 10th, 2022
Verified purchase

Cute cards that came quick and exactly how I expected it to look.

Date of experience: June 10, 2022

Thumbnail of user evelyv
Maryland
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

The invitations came out so beautiful! I loved them

Reason I chose this business:

After some research i found these were the best price with really nice templates i found exactly what i needed and such good quality too!

Date of experience: February 21, 2023

Thumbnail of user hannahh551
Illinois
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

They shipped fast!
Resonantly priced
Came out as planned

Date of experience: January 23, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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