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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.9%
Positive
2,002
Neutral
48
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,487)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user kristic228
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Love the invitation! I would recommend purchases from this vendor.

Date of experience: February 1, 2023

Thumbnail of user jeffr1220
New Jersey
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Invitations were done very quickly and exactly as expected

Date of experience: August 31, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jeff,

I am happy to hear your invitations arrived quickly and arrived as you designed. If you have any other questions please reach out by sending an email to social@zazzle.com.

Thank you,
Zazzle

Thumbnail of user aimeep100
New Hampshire
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

This was easy to do and super quick on the delivery

Date of experience: June 9, 2022

Thumbnail of user rebeccap1419
New York
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Excellent service from order to delivery. Would use again.

Reason I chose this business:

Easy ordering

Date of experience: August 31, 2022

Thumbnail of user nicholasj340
Virginia
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Really loved these all in one's! Very simple yet elegant.

Reason I chose this business:

Product variety

Date of experience: January 11, 2023

Thumbnail of user taylorg288
Kansas
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

LOVE! There were no problems and shipped way fast!

Date of experience: January 11, 2023

Thumbnail of user stevenr1520
Georgia
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

The order was handled quickly, smoothly and professionally.

Date of experience: June 9, 2022

Thumbnail of user andreah969
Texas
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

They were very timely and exactly as I made them. Great service

Date of experience: August 8, 2022

Thumbnail of user karenp2143
North Carolina
2 reviews
1 helpful vote
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August 6th, 2022
Verified purchase

Fun stuff. Fairly quick delivery. Prices not too bad

Date of experience: August 6, 2022

Thumbnail of user preslieo
Texas
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Very easy to order. Wedding invites turned out great!

Date of experience: August 6, 2022

Thumbnail of user michaell4946
Oregon
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

OK. A little difficult getting used to your web site ordering process

Reason I chose this business:

Looked ok for what I wanted

Date of experience: August 6, 2022

Thumbnail of user shannonl547
Georgia
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Easy to personalize, great quality and arrived quickly.

Reason I chose this business:

I liked the invitations I saw online

Date of experience: August 6, 2022

Thumbnail of user carrieo89
Illinois
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Zazzle is the best I can't express how great my thank you cards turned out. Would order again

Date of experience: August 6, 2022

Thumbnail of user kristineg152
Michigan
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Fast and efficient. I appreciate that in a business, especially these days. Thank you!

Reason I chose this business:

Have used them in the past.

Date of experience: August 6, 2022

Thumbnail of user susanp2465
Virginia
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

My daughter is a new teacher and she was super excited to receive these cute personalized stickers

Reason I chose this business:

I had ordered from Zazzle before for graduation napkins from a referral of a friend

Date of experience: July 24, 2022

Thumbnail of user maryl3442
Pennsylvania
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Very pretty invitations. Just what I wanted. Arrived early too. Great service.

Reason I chose this business:

Checked several sites and chose Zazzle.

Date of experience: October 10, 2022

Thumbnail of user taylorw344
Arizona
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Easy to use website & the invitations turned out beautifully!

Date of experience: July 23, 2022

Thumbnail of user toriv21
Tennessee
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Invites were beautiful. Would definitely recommend to a friend!

Date of experience: October 10, 2022

Thumbnail of user rosaa205
California
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

Beautiful fast service they arrived when stated I would order again

Date of experience: May 27, 2023

Thumbnail of user juliannem52
New Jersey
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Such cute invitations! Got here quickly! We are very happy with the order

Reason I chose this business:

An advertisement

Date of experience: October 10, 2022

Thumbnail of user evang183
Illinois
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Thanks for the excellent, speedy service! We love working with you!

Reason I chose this business:

Recommended by a colleague.

Date of experience: October 10, 2022

Thumbnail of user rl341
Pennsylvania
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Its been a couple times we use zazzle for out business needs and i have yet to be disappointed.

Reason I chose this business:

Convenience

Date of experience: October 10, 2022

Thumbnail of user wendyn279
California
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Easy, great quality, received my order quick.
Very happy!

Reason I chose this business:

Had a design I liked.

Date of experience: October 10, 2022

Thumbnail of user ga181
Texas
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Leave me alone shut up mother of god I don't want your stupid emails

Date of experience: October 10, 2022

Thumbnail of user kasiab9
Idaho
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

My card came out beautiful! Delivery was quick and the announcements are everything I wanted!

Date of experience: October 10, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

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