• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,478 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 95%
Positive
1,995
Neutral
47
Negative
59
View ratings trends
338
See all photos
How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,478)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user judys735
Kentucky
2 reviews
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

I received both items at different times. The order is complete

Reason I chose this business:

I found items I liked on your website

Date of experience: October 10, 2022

Thumbnail of user barbaram2872
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Excellent! Very happy with our invitations! Nice quality!

Reason I chose this business:

Good selection, fast shipping!

Date of experience: June 14, 2022

Thumbnail of user amyb2297
New Jersey
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

They were absolutely perfect and I got them a say early. Will always recommend

Reason I chose this business:

Recommendation from a friend

Date of experience: June 14, 2022

Thumbnail of user marilyna336
Kentucky
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Easy to order and the look awesome. Just what I wanted.

Reason I chose this business:

Previously ordered from you

Date of experience: June 14, 2022

Thumbnail of user nicolee809
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Outstanding, quick delivery, items just as promised

Reason I chose this business:

I figured I would give it a try.

Date of experience: June 14, 2022

Thumbnail of user jocelyng82
Illinois
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Came out better than i imagined 110/10 the quality was perfect

Date of experience: June 14, 2022

Thumbnail of user janices929
Massachusetts
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Quick delivery, excellent quality. Thick card stock. Beautiful art work

Reason I chose this business:

Recommended

Date of experience: June 14, 2022

Thumbnail of user olgar138
Wisconsin
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Very nice invitations, and arrived in perfect time! Thank you

Reason I chose this business:

Liked the variety of invitations and had the theme we needed.

Date of experience: June 14, 2022

Thumbnail of user dianed1663
Georgia
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

Great customer service. Just as I had expected, my labels were perfect!

Reason I chose this business:

My son gave me Boston Terrier address labels for Christmas long time ago and I had just used my last label and bought more! Highly recommend Zazzle...

Date of experience: October 10, 2022

Thumbnail of user johng5534
Texas
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

Super fast shipping and great product! Definitely earned my business again!

Reason I chose this business:

Ease of website navigation and great service

Date of experience: October 10, 2022

Thumbnail of user kassym6
California
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

Easy to create my invite, great shipping time, the website is really user friendly.

Reason I chose this business:

Love the products

Date of experience: October 10, 2022

Thumbnail of user tamelat8
Ohio
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Easy to customize, paid for expedited delivery, arrived on time! Nice quality, highly recommend

Reason I chose this business:

Bridal shower invitations

Date of experience: June 14, 2022

Thumbnail of user keriannc
Michigan
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Easy ordering and fast delivery. Great work thanks zazzle.

Reason I chose this business:

Design choices

Date of experience: June 14, 2022

Thumbnail of user margied70
Oregon
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

I was able to make custom thank you cards for our organization and they came out perfect!

Date of experience: June 14, 2022

Thumbnail of user jdd46
North Carolina
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Love the design. Unable to crop photos. Showed up 2 days late.

Date of experience: June 14, 2022

Thumbnail of user tarac417
New Jersey
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

Everything was done just the way I wanted and in a very timely manner! Overall great experience.

Date of experience: October 10, 2022

Thumbnail of user cherier59
South Carolina
2 reviews
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Great options and easy to personalize. Price was ok

Reason I chose this business:

I chose Zazzle, even though they were priced higher, because they had the better design choices.

Date of experience: June 14, 2022

Thumbnail of user virginiav622
New York
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

Delivered and well liked '!,,,,,,,,,,,',,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: October 10, 2022

Thumbnail of user priscillag149
California
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

I love the wedding invitations, they did not take long receive. Thank you!

Reason I chose this business:

Cost friendly

Date of experience: September 2, 2022

Thumbnail of user jeannettes164
Illinois
1 review
0 helpful votes
  • Send Message
June 13th, 2022
Verified purchase

These were so easy to create and turned out adorable.

Reason I chose this business:

I have used Zazzle for my business cards and the quality of work is wonderful!

Date of experience: June 13, 2022

Thumbnail of user kathleene942
Massachusetts
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

Easy to design, quick TAT, very happy. No complaints.

Date of experience: September 2, 2022

Thumbnail of user paigew176
Maryland
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

Was amazed with how great my sons first birthday invitations turned out!

Reason I chose this business:

My mother in law got my baby shower invites off of zazzle and they were great

Date of experience: September 2, 2022

Thumbnail of user elainal15
New Jersey
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

Exactly what I wanted! Came out very nice and sturdy as well.

Reason I chose this business:

Recommended by a friend

Date of experience: September 2, 2022

Thumbnail of user addiep14
Washington
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

Super easy. Fast delivery and the hats turned out really well

Reason I chose this business:

It was the first option on google

Date of experience: September 2, 2022

Thumbnail of user simonm357
New Hampshire
1 review
0 helpful votes
  • Send Message
June 13th, 2022
Verified purchase

My daughter created her invites which was easy to do. Our package arrived quickly.

Reason I chose this business:

They have really nice things at an affordable price.

Date of experience: June 13, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 5 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?