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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
1,994
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user heatherw1111
Minnesota
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

It was just what we were looking for! Cute little cards!

Reason I chose this business:

Price and they had what we wanted

Date of experience: June 24, 2022

Thumbnail of user cassandras103
Minnesota
2 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

Easy to use, quick delivery time and very satisfied with the invites! Thank you

Reason I chose this business:

Just came up on my search and the selection and price were right!

Date of experience: June 24, 2022

Thumbnail of user roscelym
Texas
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

It was fast and easy. Really quick delivery. Loved how the product came out!

Date of experience: June 24, 2022

Thumbnail of user chakram1
Texas
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Could be a little less in cost but overall efficient experience

Reason I chose this business:

Could not find square stickers for QR codes anywhere else

Date of experience: June 24, 2022

Thumbnail of user dericag1
California
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Amazing! Great job printing these out exactly as I pictured.

Reason I chose this business:

Quick and simple to use. It assured me I would receive my invites on time. Was able to track them as well.

Date of experience: June 24, 2022

Thumbnail of user shatoyap1
Maine
2 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

Easy to order and even better delivery of product!

Reason I chose this business:

Product type and timing of delivery

Date of experience: June 24, 2022

Thumbnail of user jannag5
Minnesota
2 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

I ordered customized labels. They are great. Delivery is quick

Reason I chose this business:

Coupon and found design liked.

Date of experience: June 24, 2022

Thumbnail of user shannonc931
Texas
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

It was very easy to find the style and design for my invitation!

Reason I chose this business:

Great pricing

Date of experience: June 24, 2022

Thumbnail of user natalieg698
Ohio
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Great condition. Appears as expected!
Transaction went well, no complaints about delivery service.

Date of experience: June 24, 2022

Thumbnail of user jenniferc3655
Georgia
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Very fast delivery, beautiful sturdy products, easy ordering

Reason I chose this business:

Loved the personalized products

Date of experience: June 24, 2022

Thumbnail of user lindsayc250
Illinois
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Beautifully designed and made! The quality is top notch!

Date of experience: June 24, 2022

Thumbnail of user marys4850
California
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Once again a perfect invitation that attuned quickly!

Reason I chose this business:

Used before and always satisfied

Date of experience: June 24, 2022

Thumbnail of user natalieh518
Oregon
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Overall easy to customize and design our save the dates.

Reason I chose this business:

Had the designs we liked.

Date of experience: June 24, 2022

Thumbnail of user melindag184
Florida
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Very nicely done and delivered in a timely manner. Will do business with them again.

Reason I chose this business:

Selection is good

Date of experience: June 24, 2022

Thumbnail of user artw96
Florida
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Super product! High quality card stock and printing.

Reason I chose this business:

Friend used the product and recommended it.

Date of experience: June 6, 2023

Thumbnail of user mariah1506
California
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

This is so simple to use. Love it will come again!

Reason I chose this business:

Friend referred

Date of experience: June 24, 2022

Thumbnail of user joes2480
North Carolina
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Bought a $3 magnet.
Shipping charges were $8
Seems too high

Reason I chose this business:

Internet search...

Date of experience: June 24, 2022

Thumbnail of user constancem213
Maine
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Site was easy to use, beautiful product for the price

Date of experience: June 24, 2022

Thumbnail of user amberv188
New York
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

The cards were really beautifully done. It was an easy process to edit them online, no complaints.

Date of experience: June 24, 2022

Thumbnail of user mirik5
Washington
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Easy to shop and find what I'm after, good delivery times.

Reason I chose this business:

Friend recommendation.

Date of experience: June 24, 2022

Thumbnail of user jamesk2643
New Jersey
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Excellent, liked ordering online and it was shipped within days

Reason I chose this business:

Easy to order online

Date of experience: June 24, 2022

Thumbnail of user davidc6422
North Carolina
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Very good value for the $. I received a quality product, with as promised turn around.

Date of experience: June 24, 2022

Thumbnail of user mitchellm293
Kansas
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Very happy with my wedding invites that I bought threw this company

Reason I chose this business:

We loved the selection of invites

Date of experience: June 24, 2022

Thumbnail of user jessicap1685
California
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Came exactly as expected. So cute! Easy to create and customize your design.

Reason I chose this business:

Easy to create and use system!

Date of experience: June 24, 2022

Thumbnail of user lamontg11
Pennsylvania
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Clean, nice. Modern design that perfectly compliments our special day

Date of experience: June 24, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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