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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
1,995
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
See positive reviews
Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user kristinat124
Ohio
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Website was easy to use. So many options and arrived quickly.

Reason I chose this business:

Cute options

Date of experience: September 2, 2022

Thumbnail of user roldap
New York
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Came out exactly as pictured. Simple but classy and elegant.

Date of experience: September 2, 2022

Thumbnail of user robertl4113
Illinois
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Turned out very well, nice quality for the images.

Date of experience: December 15, 2022

Thumbnail of user paulac977
Mississippi
2 reviews
0 helpful votes
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July 26th, 2022
Verified purchase

My birthday cards came quick and they were exactly what I wanted.

Date of experience: July 26, 2022

Thumbnail of user korrinaw2
Washington
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Found just what I was looking for. So easy to customize! Will be making future purchases from here

Reason I chose this business:

Choices, customization and ease

Date of experience: July 26, 2022

Thumbnail of user theresas903
Michigan
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

All was good with the engagement napkin order. Thank you

Date of experience: July 26, 2022

Thumbnail of user athenap29
Colorado
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Great quality. Fun order process and everything is perfect! Thank you.

Reason I chose this business:

Invites I wanted

Date of experience: July 26, 2022

Thumbnail of user shavetteg
Colorado
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

The invitations are beautiful and arrived much sooner than expected.

Reason I chose this business:

Return customer

Date of experience: July 15, 2022

Thumbnail of user nicholea41
Connecticut
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

I would definitely purchase from this person again!

Date of experience: June 27, 2022

Thumbnail of user allisonl245
New York
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Ordering was easy, web site is good. Order received within a week

Date of experience: June 27, 2022

Thumbnail of user lynnt389
North Carolina
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Very easy experience from ordering to receiving - would recommend

Date of experience: June 27, 2022

Thumbnail of user laural1917
Texas
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

The invitation is beautiful and exactly what I wanted

Date of experience: June 27, 2022

Thumbnail of user rhondao93
Massachusetts
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Invitations were easy to order and came in on time. They looked exactly like the picture.

Reason I chose this business:

Friend told me about it.

Date of experience: June 26, 2022

Thumbnail of user souav1
Wisconsin
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Quick delivery. Quality was great as well. Easy to design with the provided templates.

Date of experience: December 15, 2022

Thumbnail of user richardp2436
California
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Quick delivery of invites, however the picture quality was low

Date of experience: June 26, 2022

Thumbnail of user irinam87
Illinois
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

There were many options for invitations and it was very fast delivery! Thank you.

Date of experience: June 25, 2022

Thumbnail of user lisab3911
New York
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

I would recommend their services. The product looks as expected and came quickly.

Reason I chose this business:

I googled a place that makes badges and found them and decided to give it a try.

Date of experience: June 25, 2022

Thumbnail of user eilener1
California
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Super cute and we received them quickly! Very easy to design! Thank you!

Reason I chose this business:

Randomly found on Google.

Date of experience: June 24, 2022

Thumbnail of user phyllisw259
New York
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Excellent was fast and looks beautiful very please will order again when I need to thank you

Reason I chose this business:

Like to chooses

Date of experience: June 24, 2022

Thumbnail of user luisa706
California
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

It was Quick and easy, no complicated format. We are happy with the results.

Date of experience: June 24, 2022

Thumbnail of user susana1910
New York
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

My invitations were perfect and arrived as scheduled!

Reason I chose this business:

Highly Recommended by my daughter!

Date of experience: June 24, 2022

Thumbnail of user lesliez57
Illinois
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

I'll definitely order again soon the quality & everything about it was great!

Date of experience: June 24, 2022

Thumbnail of user dylans334
North Carolina
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

These things came out beautiful and even earlier than expected.

Reason I chose this business:

The variety of products for what we were looking for.

Date of experience: June 24, 2022

Thumbnail of user susanag71
Illinois
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

But the letter I personalized are super small and light. Its hard to read them.

Date of experience: June 24, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Susana,
We are very sorry to hear you weren't completely happy with the stickers you received, we do of course want you to love your purchase! As such, we've reached out directly via email to assist further!
Thank you,
Ryan

Thumbnail of user nikis59
Florida
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Love the baby shower invites. Adorable & very quick delivery.

Date of experience: June 24, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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