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2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
1,995
Neutral
47
Negative
59
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Wedding invitations”

Stephanie W.
11/17/24

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: 11/7/24
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Top Critical Review

“Very Disappointed”

Marcia M.
11/30/24

Rating: I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Date of experience: 11/20/24
See critical reviews

Reviews (10,477)

Rating

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Reviews that mention popular keywords

customer service (950) business cards (319) wedding invitations (330) delivery date (99) credit card (79) quality product (120) delivery time (56)
Thumbnail of user stephaniew3252
Georgia
1 review
1 helpful vote
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November 17th, 2024
Verified purchase

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: November 7, 2024

Thumbnail of user marsund62
California
1 review
0 helpful votes
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November 30th, 2024

Rating:

I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Service
Shipping

Date of experience: November 20, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Marcia,

We are so sorry to hear about your experiences with the shipping for your invitations. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.

We can see that one of our friendly customer service agents has reached out to you regarding a resolution. We do sincerely apologize once again for the inconvenience, but please do not hesitate to let us know if there is any other way we can assist in rectifying the matter.

We look forward to assisting you further

Thank you,

Jordan

Thumbnail of user stephanier2296
Georgia
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

This was my first time using Zazzle. I created a birthday invite for my twin boys. Easy to create & found the exact design I had in mind. Great quality & received it promptly. Loved being able to add the digital option as well.

Reason I chose this business:

Saw invites preciously created on Zazzle.

Date of experience: August 30, 2024

Thumbnail of user gamerisey
Michigan
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

This website allows you to do some amazing things with personalized cards. The 4 Star Rating is only because it can be a little complex, especially if you're not that familiar with using such a site. I'll definitely use Zazzle again. Awesome!

Reason I chose this business:

It allowed me to personalize a card for a vowel renewal

Date of experience: August 28, 2024

Thumbnail of user carolineh646
Texas
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

I'd been working with a local print shop to have birthday party invitations printed. Then, after two weeks of slacking, finally told me that their printers can't work with my sized paper. Ugh...I was designing on dazzle at noon on a Wednesday, they delivered around 2:00 that Friday. I was able to address them all and drop them at the post office by 6. Plus, the quality was great, and looked even better than my original plan. I'll definitely come here first next time! Thanks so much!

Reason I chose this business:

Time and ease of design

Date of experience: August 27, 2024

Thumbnail of user ramonak159
New Jersey
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Reason I chose this business:

Perfect match for what I was seeking!

Date of experience: December 10, 2024

Thumbnail of user dawnr936
California
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

My thank you cards for our vow renewal guests are fabulous! Not to mention that it was quick and easy to order them. They arrived before I had even returned from my trip and I am happy with how they turned out!

Reason I chose this business:

I have used Zazzle for my invitations and was not disappointed. Great selection and service!

Date of experience: August 27, 2024

Thumbnail of user anissas47
Washington
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

My experience with zazzle was amazing. I customized my bridesmaid proposals on another site and had them printed here and they did such a beautiful job. Such high quality! It was much cheaper than the other options but didn't lack the quality.

Reason I chose this business:

It was much cheaper than all the other options.

Date of experience: November 19, 2024

Thumbnail of user amberb1333
Minnesota
1 review
1 helpful vote
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September 9th, 2024
Verified purchase

This product is absolutely amazing! The finish is phenomenal! Everything was spelt right and I am so excited to send these out! I showed them to some family members and everyone has been impressed with it!

Date of experience: August 30, 2024

Thumbnail of user lucyc518
New York
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

I ordered fridge magnets and birthday cards, for which I used the editing tool. The results were perfect and quite beautiful. I received so many compliments from the gift recipients. They all asked, "How did you do that?"

Reason I chose this business:

I had good experiences with Zazzle in the past; I like the artists, and your tools are easy to use. The delivery is beautiful, in the hard envelope.

Date of experience: October 30, 2024

Thumbnail of user karenb5508
Maryland
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I will be using Zazzle for all event invitations moving forward! The process was so easy and fast, all while having full control of customizing your invitation to your own desire. I also really like the instant digital copy feature. Overall so happy with my purchase!

Reason I chose this business:

The best for invitations! <3

Date of experience: September 23, 2024

Thumbnail of user janetk1544
New York
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

The design and ordering process was really easy. I ordered 50 invites but need 7 more. I opted to create a few more myself since you have to order at least 25. They arrived VERY fast. I'll order more items in the future.

Reason I chose this business:

Recommended

Date of experience: August 28, 2024

Thumbnail of user annabellew38
New Jersey
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

My Christmas cards came so fast & are such great quality! The card stock is super thick and the picture is so vibrant! Overall a great experience and extremely well priced. Thank you Zazzle— I'll be using you for all my card orders from now on!

Reason I chose this business:

Very well priced

Date of experience: December 10, 2024

Thumbnail of user torryanb
California
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

The turn around time was excellent and the website was easy to navigate through. The business cards came out just as I design it. Great customer service. Have a future partner in the business industry. Thank you!

Reason I chose this business:

Excellent customer service and expeditious delivery time.

Date of experience: August 28, 2024

Thumbnail of user elisar14
Washington
3 reviews
0 helpful votes
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November 14th, 2024
Verified purchase

Saw the unique item by chance on the site and figured I knew someone who would like it, so I ordered it, gave it to them, and I was right! Well worth the money! I know I'll be ordering from here again.

Reason I chose this business:

Chose Zazzle by chance...was just checking things out online, but I was not disappointed.

Date of experience: November 4, 2024

Thumbnail of user karih308
Sweden
1 review
1 helpful vote
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November 15th, 2024
Verified purchase

Every year I give my adult kids and grandkids a memory or something we did together. Sometimes I cannot find the right ornament per what we did, so I turn to Zazzle and create an ornament with photos from our great adventures. They always turn out perfect and bring my memories to life for the kids to remember when I cannot be here to talk about them.

Reason I chose this business:

Zazzle has always created the ornaments that I make online. They show up in a timely manner and I am very satisfied with every purchase. The price is always decent. Zazzle get five stars from me on each and every purchase I make.

Date of experience: November 5, 2024

Thumbnail of user jennifert3913
New Jersey
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I ordered invites for my son's birthday and the site was easy to navigate and customize. The choices were plentiful and the delivery was quick. The only thing I would say is that it's expensive... but you get what you pay for these days!

Reason I chose this business:

Just to try them out

Date of experience: December 10, 2024

Thumbnail of user sandyl835
Florida
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I ordered a sign for my son's rehearsal dinner. It turned out beautiful! We are so happy with it and it arrived about a week before the date that they gave when I ordered it. I am very happy and would definitely order again!

Reason I chose this business:

I saw this sign come up on my fb page and started to look into. It was exactly what I was looking for.

Date of experience: November 19, 2024

Thumbnail of user chelseyl54
Georgia
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

Getting the template was easy, all I had to do was edit the information then add the amount that I wanted to my cart. Quality was great and I received my invitations in about 5 days from order. Thank you Zazzle.

Reason I chose this business:

It was the first thing that popped up when I googled birthday invitations.

Date of experience: November 9, 2024

Thumbnail of user savannahb136
Texas
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Zazzle has the cutest designs, is high quality materials and is so fairly priced. And I love how they offer so many different products. I've bought plates that match my invitations and banners that match my invitations. Everything always comes faster than expected too. I use it for every birthday party, halloween party, you name it. I get so many compliments on their products at my parties and I always rave about zazzle. Highly recommend.

Date of experience: August 20, 2024

Thumbnail of user katiep540
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

We absolutely love love love our cards! We actually changed the thank you cards into diaper raffle and bring a book cards and they look smashing! *******/10 recommend! Quick response and delivery as well as just an absolutely beautiful invitation card! Can't wait for my next party so we can use again!

Reason I chose this business:

I used Zazzle for my wedding invitations and thank you cards

Date of experience: October 11, 2024

Thumbnail of user halih16
Texas
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

A little smaller than I thought they were going to be but the quality of the work makes up for it. I do wish the background on the ID was more prominent but they may be my error. Love them and they'll work perfectly.

Date of experience: August 27, 2024

Thumbnail of user kennethandmarye
California
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I would definitely purchase again from this seller and Zazzle. I purchased a very cute and beautiful tile of a valentine terrier. It looks just like Ivory, my pet terrier. It is even more cute and beautiful than I could have imagined. The terrier tile came in a very timely manner.

Reason I chose this business:

My daughter recommended this site to me.

Date of experience: September 18, 2024

Thumbnail of user elizabeths4815
Ohio
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

I knew in my head what I wanted the invite to look like and Zazzle made it possible to get it out of my head an onto paper in the easiest way possible! The shipping was super fast and the quality is spot on. I would not hesitate to use Zazzle again and again.

Reason I chose this business:

They had the template that matched my vision.

Date of experience: October 17, 2024

Thumbnail of user anitar493
Texas
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

I had ordered a set of business cards and needed to make a correction so ordered another box with the updated information. I paid to have them sent overnight and they arrived a little earlier in the day than anticipated! The final product is perfect! I was also notified by Zazzle the package had been delivered and then by UPS. Zazzle also followed up to make sure I received the order. Excellent experience!

Reason I chose this business:

Several designs to choose from for our landscape construction business in Arizona.

Date of experience: August 17, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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4.5
10,477 reviews
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