• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,567 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.8%
Positive
2,051
Neutral
52
Negative
60
View ratings trends
338
See all photos
How would you rate Zazzle?
Top Positive Review

“Product Great; Delivery Slow”

J J.
1/2/25

Cards and envelopes as expected and good quality. Paid extra for faster delivery than standard, but ended up being close to standard. Did receive a coupon for compensation. Would I use Zazzle again -- probably not and will go back to Shutterfly next year.

Date of experience: 12/23/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,567)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (950) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (121) delivery time (56)
Thumbnail of user annabellew38
New Jersey
1 review
0 helpful votes
  • Send Message
December 20th, 2024
Verified purchase

My Christmas cards came so fast & are such great quality! The card stock is super thick and the picture is so vibrant! Overall a great experience and extremely well priced. Thank you Zazzle— I'll be using you for all my card orders from now on!

Reason I chose this business:

Very well priced

Date of experience: December 10, 2024

Thumbnail of user astoriar
Texas
1 review
0 helpful votes
  • Send Message
December 30th, 2024
Verified purchase

I love how I could preview the card before I made the order and could customize ANY part I wanted. The shipping was accurate and kept me informed every step of the way. Will definitely be coming back!

Reason I chose this business:

There are lots of options of styles and I can have complete control of what I want and don’t want in writing. The picture transfer is seamless and clear, no blurred photos after printing and good quality for a fair price.

Date of experience: December 20, 2024

Thumbnail of user evelyna974
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 27th, 2024
Verified purchase

The ease of picking the invitations I wanted and the affordable price was a plus. And I also received them ahead of time which was wonderful. I will most definitely be recommending Zazzle to everyone I know.

Reason I chose this business:

I like the variety of invitations that they had to offer and their prices were reasonable.

Date of experience: December 17, 2024

Thumbnail of user jennifert3913
New Jersey
1 review
0 helpful votes
  • Send Message
December 20th, 2024
Verified purchase

I ordered invites for my son's birthday and the site was easy to navigate and customize. The choices were plentiful and the delivery was quick. The only thing I would say is that it's expensive... but you get what you pay for these days!

Reason I chose this business:

Just to try them out

Date of experience: December 10, 2024

Thumbnail of user betsyb387
Arizona
1 review
0 helpful votes
  • Send Message
December 20th, 2024
Verified purchase

I flaked as a parent and did not order invitations in time
I did a last minute Hail Mary ordered the cutiest costume invitations! I sort of didn't expect them to be here on time! Not only on time expressed but the packaging was fabulous and the costume invitations had everyone talking! Made me look like an amazing mom!

Date of experience: December 10, 2024

Thumbnail of user lisac7257
Rhode Island
1 review
0 helpful votes
  • Send Message
December 14th, 2024
Verified purchase

I love the invitations I ordered for my daughter's bridal shower. The theme perfectly fit what I was looking for. My only complaint is that the color did not look as bright as I thought it would be. Otherwise, beautiful!

Reason I chose this business:

I was looking for a certain style and Google helped me find Zazzle.

Date of experience: December 4, 2024

Thumbnail of user claudinek31
Massachusetts
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

The invitation was easy to design and the address file uploaded easily. However, I paid for expedited Friday delivery to beat the holiday mail rush and the package arrived so late Saturday that I couldn't mail until Monday. The discount coupon was offensive: refunding at least part of the expensive rush shipping charge would be better. Also, all the addresses with a leading 0 zip code arrived without that digit. There was no opportunity to preview or prevent this mistake, so I spent Sunday handwriting in the missing zeroes.

Reason I chose this business:

Olive branch artist design

Date of experience: December 11, 2024

Thumbnail of user traceyr547
Washington
1 review
0 helpful votes
  • Send Message
December 28th, 2024
Verified purchase

For Christmas I bought airline tickets to Boston for my 3 boys to see the Guardians Vs the Redsox. Since you no longer get physical tickets, I designed them with Zazzle so they have a gift to open. The quality is great, better then I ever expected.

Reason I chose this business:

Googled it, never heard of Zazzle befor

Date of experience: December 18, 2024

Thumbnail of user caylid
Texas
1 review
0 helpful votes
  • Send Message
December 20th, 2024
Verified purchase

I tried making a graduation board for the entryway of my party and tried a few designs that I liked but it kept telling me there was something wrong with my professionally taken pictures? After a lot of tries with the designs and my pictures I was able to get a side ways design and the picture not give me any problems. It was weird because it was only with the standard sized pictures but it ended up fine bc the design and board came out great.

Reason I chose this business:

For the variety and quality of the designs

Date of experience: December 10, 2024

Thumbnail of user aibhline
Texas
1 review
0 helpful votes
  • Send Message
December 31st, 2024
Verified purchase

It was easy to design my banner. It was great that it would give any potential problems with the design such as a risk of pixelated images depending on the size. Overall it was easy to use and order the banner. The banner came in quick even though it was delayed one day due to inclimate weather. The tracking updated with this delay. The banner was beautiful when it arrived.

Reason I chose this business:

The design of the banner

Date of experience: December 21, 2024

Thumbnail of user elaineh1149
Alaska
1 review
0 helpful votes
  • Send Message
December 14th, 2024
Verified purchase

The image I chose fit perfectly within the circle sticker, but when it arrived the image was not correct. When I peeled the sticker off the sheet, my dog's ear and tail were not on the sticker even though they were when I made the sticker. Hope this helps.

Reason I chose this business:

Internet search

Date of experience: December 4, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Elaine,

I'm really sorry to hear about the issues with your recently placed sticker order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user rachelp1809
Ohio
1 review
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase

We designed save the dates to use for our upcoming wedding. The flexibility of the design choices and the customizations were really easy to use and allowed us to make something unique to us. The shipping was quick and was packaged with care.

Reason I chose this business:

I have used it in the past for other invitations and stationary. The quality is very good.

Date of experience: December 9, 2024

Thumbnail of user anissas47
Washington
1 review
0 helpful votes
  • Send Message
November 29th, 2024
Verified purchase

My experience with zazzle was amazing. I customized my bridesmaid proposals on another site and had them printed here and they did such a beautiful job. Such high quality! It was much cheaper than the other options but didn't lack the quality.

Reason I chose this business:

It was much cheaper than all the other options.

Date of experience: November 19, 2024

Thumbnail of user maryf5115
South Carolina
1 review
0 helpful votes
  • Send Message
December 28th, 2024
Verified purchase

I needed a larger version of my business card which is square and wanted a nice Christmas message on the back for client gifts. This was perfect! Turned out beautifully and got to me quickly.

Reason I chose this business:

Had what I wanted

Date of experience: December 18, 2024

Thumbnail of user janam339
Tennessee
1 review
0 helpful votes
  • Send Message
December 30th, 2024
Verified purchase

Perfect experience! Easy to order with expedited shipping. My order arrived even sooner than promised and it was all beautiful and amazing quality. Could not be happier!

Reason I chose this business:

I've used Zazzle in the past and have yet to be less than amazed!

Date of experience: December 20, 2024

Thumbnail of user andrewm5122
New York
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

Was expecting a better quality print and paper for this order. It was fine, but could have printed this on my inkjet at home. Will try something else next year.

Date of experience: December 11, 2024

Thumbnail of user sandyl835
Florida
1 review
0 helpful votes
  • Send Message
November 29th, 2024
Verified purchase

I ordered a sign for my son's rehearsal dinner. It turned out beautiful! We are so happy with it and it arrived about a week before the date that they gave when I ordered it. I am very happy and would definitely order again!

Reason I chose this business:

I saw this sign come up on my fb page and started to look into. It was exactly what I was looking for.

Date of experience: November 19, 2024

Thumbnail of user stephaniew3252
Georgia
1 review
1 helpful vote
  • Send Message
November 17th, 2024
Verified purchase

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: November 7, 2024

Thumbnail of user mariam6380
New York
1 review
0 helpful votes
  • Send Message
November 29th, 2024
Verified purchase

I love the selection of invites with Dazzle. I mostly loved the simplicity of these Baby Shower invites and the cost was great. The template for words was generous and just perfect. Shipping incredible!

Reason I chose this business:

I have ordered from Dazzle and have always been so pleased with the entire experience.

Date of experience: November 19, 2024

Thumbnail of user lorettam685
New Jersey
1 review
0 helpful votes
  • Send Message
December 29th, 2024
Verified purchase

I ordered holiday photo cards and photo ornaments. Both were delivered in a timely fashion. The quality of both was excellent. I would order from Zazzle again.

Reason I chose this business:

I had ordered from Zazzle for a previous project and was highly satisfied with the result.

Date of experience: December 19, 2024

Thumbnail of user joleneh125
Nebraska
1 review
0 helpful votes
  • Send Message
December 21st, 2024
Verified purchase

I was very pleased with my experience. Found some really cute invitations with my daughter's theme. They were easy to personalize, and I got them sooner than expected.

Reason I chose this business:

I have used Zazzle before and I saw they were having a 40% discount promotion.

Date of experience: December 2, 2024

Thumbnail of user chelseyl54
Georgia
1 review
0 helpful votes
  • Send Message
November 19th, 2024
Verified purchase

Getting the template was easy, all I had to do was edit the information then add the amount that I wanted to my cart. Quality was great and I received my invitations in about 5 days from order. Thank you Zazzle.

Reason I chose this business:

It was the first thing that popped up when I googled birthday invitations.

Date of experience: November 9, 2024

Thumbnail of user carlw1506
Wisconsin
1 review
0 helpful votes
  • Send Message
December 31st, 2024
Verified purchase

I needed the cards. Found Zazzle on line, liked the photo on the outside and thought the verse inside was excellent. The service was, as I said above flawless.

Date of experience: December 21, 2024

Thumbnail of user marsund62
California
1 review
0 helpful votes
  • Send Message
November 30th, 2024

Rating:

I ordered personal birthday invitations from Zazzle, expecting them to arrive well before the event as promised. Unfortunately, they did not arrive on the promised date, causing significant stress and inconvenience. To make matters worse, when I contacted customer service by email on several occasions (Stephen) they offered no credit or compensation for the delay. It was even presented that they were doing me a favor by reprinting them! I've tried several times to contact the company by phone and the line hangs up without reaching a representative. This experience has been very frustrating, and I am deeply disappointed with the lack of accountability and support.

Service
Shipping

Date of experience: November 20, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Marcia,

We are so sorry to hear about your experiences with the shipping for your invitations. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.

We can see that one of our friendly customer service agents has reached out to you regarding a resolution. We do sincerely apologize once again for the inconvenience, but please do not hesitate to let us know if there is any other way we can assist in rectifying the matter.

We look forward to assisting you further

Thank you,

Jordan

Thumbnail of user soniac578
Connecticut
1 review
0 helpful votes
  • Send Message
December 27th, 2024
Verified purchase

Pictures were blurry/pixilated on the cards I had ordered o the point where I will not send them out to anyone. The pictures were taken professionally so it is not an issue with them looking like that before

Date of experience: December 17, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sonia,

I'm really sorry to hear about the blurry issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.5
10,567 reviews
Have a question about Zazzle?