- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zazzle has a rating of 4.5 stars from 10,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Order process was easy, arrived in timely manner, very cute.
Date of experience: August 14, 2024
Ordering was easy and seamless. Invitations arrived quickly.
Date of experience: August 14, 2024
Such good quality, we loved the invitations
Thank you! Would recommend
Recommendation
Date of experience: August 14, 2024
Fast delivery, beautiful product. No issues, easy ordering.
I love everything that I have ever ordered!
Date of experience: August 14, 2024
The order came out exactly how I wanted and I'm a timely fashion!
Date of experience: August 14, 2024
They were exactly as I expected: quality paper, beautiful design.
Date of experience: August 14, 2024
Got my goods faster than expected and quality was excellent!
Easy to use
Date of experience: August 14, 2024
Easy and fast shipping I would use them again. Business cards look great
Date of experience: August 14, 2024
I was able to personalize cards for several people with milestone birthdays. I can't wait until they see them. They'll think I paid a lot of money for them, but I didn't. I ordered 8 cards and the most expensive was $2.26. This is now my go-to place for cards. No doubt I'll be ordering lots of other personalized items in the future.
I used them a few years ago for personalized Christmas ornaments and thought I'd give them a try for cards. Glad I did.
Date of experience: July 26, 2022
I had an easy ordering experience and I'm very pleased with the product received!
I found the invitation I liked on their site.
Date of experience: August 14, 2024
Good service,good size, and fast shipping. Just a little more bright
Friend recommended
Date of experience: August 14, 2024
The cards are just what I wanted. My husband is Santa for many. Thank you
Had the design I liked.
Date of experience: August 14, 2024
Complete service failure on my order of wedding invitations. Customer service is almost non-existent and takes a full day to reach anyone by phone. After one attempt to deal with customer service, I was promised that the order would be expedited and shipped via overnight delivery. After waiting 2 weeks for an overnight package (just desperate and hopeful), I wasted another full day contacting them again, only to be told that they could not complete the order. The order was cancelled, leaving me unable to mail out my invitations. I am beyond furious and disgusted. You cannot believe a word that they tell you. Very, very unethical company. Stay away!
Date of experience: March 5, 2018
I placed an order and paid for RUSH deliver, this was on 4/22/2017. It was supposed to get delivered between 4/26-4/28. Which is what i needed for this weekend. I never received any update so I called in today 4/28 and they told me that it has not been made yet. So or course I had to cancel the order and hopefully I can get refunded and not have to wait 3 or 4 months for that, with out me having to keep calling them.
I guess I should of researched it better before placing any order and having high expectations.
EDIT 4
5/2/2017
I received an email from Zazzle after I wrote this review. They said that they were going to take care of me and make sure that everything was fixed. The kept their promise in everything that they wrote. I am actually surprised. Down to the detail. For that itself, I think I will try this website again...
Date of experience: April 28, 2017
Hello Marco,
We are so sorry to hear about your overall experience with us.
This is not the type of service we want to be known for and truly apologize.
We will be looking into this and will email you as soon as possible.
Thank you for your patience,
Terri
Quick shipping, easy website navigation. Would order from again!
Online options to personalize product and pricing.
Date of experience: August 14, 2024
Zazzle made ordering easy and fast. Product was delivered in good shape.
It had what I couldn’t find elsewhere.
Date of experience: August 14, 2024
Love their products! Have ordered from them in the past also
Date of experience: August 14, 2024
I had ordered wedding envelopes with our name and address listed on them. They were supposed to arrive no later than 10-28-17. A week after the promised arrival date I contacted Zazzle and they had informed me they would put a rush on my order and waive the shipping fee. Now it is 2 weeks later, 11-20, and I just received an email stating they are unable to produce the envelopes due to them moving their facility in the summer. Ridiculous that I had to initiate the email inquiring on the order versus them advising me when i ordered them that they were having trouble in getting products out on time.
Date of experience: November 20, 2017
Hello Debbie,
I am so sorry to hear about your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and we truly apologize.
I will be sending you a personal message here, asking for your Zazzle account information. You are also welcome to update your review with your complete Order ID number.
Thank you,
Tram
The choices of invitations are immense. It's easy to put in your own information. Delivery was speedy. The products are beautiful.
Date of experience: July 17, 2024
Awesome products! Would definitely recommend 5 🌟 rating
Date of experience: August 14, 2024
I purchased mermaid scale stickers to make my friend mermaid jars for Christmas. When I get the stickers my jaw drops as they are not bright as shown on the website shows. They are dull and in my opinion I could have printed these out myself. I'm on the phone now waiting to return them because zazzle does not show I've ordered anything on their website.
I'm hanging up with customer service after 15 minutes on hold.
Date of experience: December 20, 2017
Hello Susanne,
I am so sorry you were unhappy with your sticker order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will have a member from our customer care team will look into this and contact you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Deb,
I truly apologize for the delay of your order and your overall experience with our customer service team. That is definitely not that kind of customer experience we strive for. I understand you spoke with a member of our customer care team, and an e-mail was also sent to you. Please respond back to that e-mail if you have any further questions or concerns
I look forward to assisting you further!
Thank you,
Christine