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    Zazzle

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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,130
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,662)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user janj321
Illinois
1 review
0 helpful votes
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July 31st, 2023

So I'll start by saying I'm not a review person. But this place you need to beware. I paid and never received anything from Zazzle but a hard time. I had to call and invite my guests to my wedding. This site is garbage. At this very moment as I write this my invitation are in Missouri,and been there for over 9 days. They completely ruined the wedding from the start and they are accepting zero responsibility.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

I am so sorry to hear about your invitations being lost in transit. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Margaret

Thumbnail of user adamj9
GB
1 review
2 helpful votes
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November 3rd, 2011

Terrible service. I ordered a t-shirt with a pumpkin on it over two weeks ago and it still hasn't come. I don't need it now as Halloween has been and gone. It says on their website 3-5 days for delivery. When you look at the small print it says 3-5 days after manufacture and manufacture can take up to 12 days. Waste of time. Stay away!

Date of experience: November 3, 2011

Thumbnail of user katier63
Minnesota
1 review
0 helpful votes
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August 23rd, 2017

I ordered my wedding programs on July 31 and still have not received them. I have spoken with customer service multiple times and at first was assured that I would get them in plenty of time. Since then, I have now been told that it is unknown when they programs will ship so I have no idea if I will get them in time for my out of town wedding on September 2. This is completely unacceptable. I places two other orders two weeks ago and those have already arrived, while the order I placed for programs in July still has not shipped. This has been the most frustrating experience with no transparency. All I have been told is that there is a "production delay." I am never ordering from this website again. It is unreliable and is causing undue stress for my wedding day.

Date of experience: August 23, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Kaite,

I am so sorry to hear about the delay with your wedding programs. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user lw573
California
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

I thought the 'glitter' was going to be actual bits of sparkly, chunky, rough glitter, but it's actually a printed image of glitter. The card stock could be a little heavier. The cardboard mailing envelope was jammed in my small mailbox by USPS slightly bending them. A little on the pricey side. Other than that, the printing quality, service and ease of web site was great.

Date of experience: June 18, 2022

Thumbnail of user aileenr3
California
1 review
3 helpful votes
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July 22nd, 2016

Do not order puzzles from here! The printing quality of the puzzle is ok, but the whole execution is off! The pieces do not fit together correctly and are loose. The puzzle I received had many missing pieces. This makes it impossible to execute. Even though I was apprehensive, I ordered from zazzle because of their 100% satisfaction guarantee. I wish I stayed away because their return process (even with a defected product) is difficult and not worth it. I believe that the reviews that they have on their actual site with the products are completely biased so stay away.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 20, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Aileen. We apologize for the issues you had with your recent order. We do see that a member of our CS team has assisted you via e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thank you.

Thumbnail of user johnu28
Washington
2 reviews
7 helpful votes
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February 7th, 2017

I had a personalized service dog tag made up by Zazzle. Their software has issues with inputting information (name, phone, etc). It often jumps around and you must be very careful as the information you type gets jumbled. I thought it was all correct and hit send. I then opened up the photo on the confirmation notice and noticed that the phone number was wrong. I immediately contacted Zazzle (within 5 minutes) and let them know the right number and to correct the problem. Should be no issue right? Nope - one day later they send a preachy email to me saying that the correction was too late for them to fix. It was 5 minutes! What horrible customer service. I will never use Zazzle again and hope nobody else does either. This was a simple request for a handicapped person's service animal and this company needs to fix it. It was their software that caused the problem and their customer service is grossly inadequate.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 7, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello John,

I am so sorry to hear about the issues you faced with this order. Someone from our customer support team will look into this and contact you via e-mail shortly.

We look forward to assisting you further!

Thank you,
Christine

Thumbnail of user irac23
Virginia
1 review
1 helpful vote
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August 4th, 2017

I ordered a product that I was lead to think would be delivered yesterday. When it didn't arrive I tried to find a customer service number. There doesn't seem to be one. I have started getting bombarded with ads but no service. Not a good way to start. Now I see the order says "ships 5 - 7 days after manufactured". There was no indication this was a made to order item. If a customer service rep monitors this I will trade you service help for a better review. When can I realistically expect my product?

Date of experience: August 4, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Ira,

I am so sorry to hear that you have not yet received your order. Our estimated manufacturing times are listed on the product page before you order, as well as shipping times during the checkout process. I will go ahead and look into this order personally and contact you via email with more details.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user katij1
South Carolina
1 review
1 helpful vote
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April 27th, 2017

They had a coupon code for 50% off and it does not take 50% off. The invitations I was buying were $1.17 and they ended up in my cart for. 97 cents. Anyone who can do simple math knows that is not right. I didn't mind paying. 97 cents but I didn't order because no way am I supporting false advertisement.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 27, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Kati,

We're sorry to hear about the complications you faced when trying to use one of our promotional offers. Can you please message us your e-mail and code you were trying to apply so we can look further into it?

I look forward to assisting you further!

Thanks,
Christine

Thumbnail of user nicholasz15
Texas
1 review
1 helpful vote
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March 25th, 2019

I ordered a custom throw pillow. They sent me an email saying the order had shipped. I checked the status every day it never changed. It said shipping label created awaiting item for shipment. Five days later i emailed zazzle. They tell me it got lost in the mailing process. But usps website shows they never received it. So they tell me they will send another one it will take five days. Or a refund. I choose the refund. I will probably never order from zazzle again. First impression is a lasting one. Cant do business with a company who doesn't care about the customer.

Date of experience: March 25, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Nicholas,

I am so sorry to hear about the issue that you had with your pillow order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I can see that one of our Customer Care Agents has been in contact with you via email. If you have any additional questions, please feel free to respond directly to their email.

Thanks,
Jon

Thumbnail of user meghank97
New York
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

The ordering and editing process was easy, and the invitations are great quality. You was extremely impressed at how fast I got them! Great experience.

Reason I chose this business:

Price and options

Date of experience: June 18, 2024

Thumbnail of user jad542
Michigan
1 review
0 helpful votes
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December 21st, 2017

Zazzle is a 5-star company truly committed to their pledge for 100% satisfaction. Stuff goes wrong. It happens. But with Zazzle, the problem is dealt with swiftly and with kind, friendly service. Their products are top notch to boot! I highly recommend Zazzle.com

Date of experience: December 21, 2017

Thumbnail of user deborahv837
Colorado
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

The only thing painful about this experience was ALL of the wonderful options! So hard to narrow down what design you want because there are so many nice ones! After we selected what we wanted, ordering and delivery was a piece of cake!

Reason I chose this business:

Pricing was reasonable and it took the hassle out of going to see a printing company to decide.

Date of experience: August 29, 2022

Thumbnail of user laurenm134
Texas
4 reviews
7 helpful votes
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May 2nd, 2019

I ordered invitations, and at my own fault, needed to change the date. They gave me a credit and a coupon code to get the same price I had previously, so the new ones were free of charge. Will definitely use them again.

Date of experience: May 2, 2019

Thumbnail of user korissas1
New Jersey
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

We chose a photo as a background for our invitations and I was very nervous it would be too dark to see the font and wedding information. But they came out even better than I expected! I cannot wait to send these out!

Date of experience: July 18, 2022

Thumbnail of user teresam73
Nebraska
1 review
3 helpful votes
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July 13th, 2016

I received my order. I just don't understand how all 5 ornaments are different. If they were not personalized, I would return them. So much for 100% satisfaction. 3 of them have crooked pictures on the back. 2 of them have one of the paw prints smeared and 3 of them you cannot read the dogs name because you punched the hole in the middle of the name instead of on top of the bone. Why can't all 5 be made properly and the same. My first time using your company and my last. These were expensive ornaments and not worth the cost unless they are done right. Teresa

We promise 100% satisfaction-NOT TRUE

Date of experience: July 11, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Thank you for your feedback and we wholeheartedly apologize that your order did not come as expected. It looks as though a member of our CS Team has already reached out to you in regards to the order. Please feel free to respond to their email if you have any further questions or concerns. Thank you.

Thumbnail of user morganh211
Arizona
1 review
0 helpful votes
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March 29th, 2021

Update: Received email stating cards were delivered on 3/28/21. I have no cards. Nothing delivered yesterday. Called Zazzle Customer Support, spoke with Gail, whom advised cards are to be delivered today between 9:15 and 1:15. She also put in a replacement request, just in case they aren't delivered. I checked outside again, and the cards were on the porch at the front door. Sent Gail an email, advising, I have the cards. All is well, I received great customer service. I would recommend purchasing from Zazzle.

Tip for consumers:
I RECOMMEND THIS COMPANY. I HAVE NO COMPLAINTS!

Visit us at https://emperfekt.com/

Products used:
BUSINESS CARDS DELIVERED! SUPERB SERVICE!

Visit us at https://emperfekt.com/

Date of experience: March 29, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Morgan,
We are very sorry to hear that you have not received your business cards. We can be reached directly at social@zazzle.com where we would be more then happy to investigate and assist further! We look forward to hearing from you!

Thank you,
Ryan

Thumbnail of user carlym155
North Carolina
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Great overall experience! I love my new business cards. I will use them again for future projects.

Date of experience: August 4, 2024

Thumbnail of user robinb693
New Hampshire
1 review
0 helpful votes
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March 7th, 2021

First off, I didn't think their product was all that great.
The problem was the cost of their shipping. They rope you in with a shipping membership, and they renew it automatically every year.
I never used Zazzle again. Their emails fell into the junk folder. A year after the one time I purchased from them I saw a charge for $9.99.It was Zazzle, I completely forgot about this company. I contact them, ask for them to cancel membership and refund my money. No can do. They emailed a copy of their policy etc. Seriously? Who reads policies? I was rushing through an order and was annoyed about their shipping charges. What a fool I was. Seriously. Watch out. There are enough companies out there that ship for free and dont trick you into a yearly shipping fee.

Tip for consumers:
First off, I didn't think their product was all that great.
The problem was the cost of their shipping. They rope you in with a shipping membership, and they renew it automatically every year.
I never used Zazzle again. Their emails fell into the junk folder. A year after the one time I purchased from them I saw a charge for $9.99.It was Zazzle, I completely forgot about this company. I contact them, ask for them to cancel membership and refund my money. No can do. They emailed a copy of th

Products used:
Ink pads

Service
Value
Shipping
Returns
Quality

Date of experience: March 7, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi there,
We are sorry to hear of the issues you have been having, we'd be more then happy to assist further! We can be reached directly at social@zazzle.com, we look forward to hearing from you!

Thank you,
Ryan

Thumbnail of user cathyb621
New York
1 review
0 helpful votes
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January 2nd, 2022
Verified purchase

Estimated delivery after paying $13.99 for expedited shipping for order placed 12/14, was 12/24 however the item was delivered after Christmas :( The item was decent quality but if expedited is paid for, and not received timely, it would be nice to credit that out.

Date of experience: January 2, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

We're sorry to hear that your order was late. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.

Please reach out to our customer service team for assistance.

We may be reached at social@zazzle.com, or call us at 1-888-892-9953.

We look forward to assisting you further!

Thank you,
Dylan

Thumbnail of user deannac6
Washington
1 review
3 helpful votes
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October 16th, 2014

Very happy with order. Ordered my product on Saturday and it was delivered on Tuesday, without paying extra for shipping. Third purchase from Zazzle and every experience has been great! Will order again for sure!

Date of experience: October 13, 2014

Thumbnail of user sandif4
Georgia
1 review
1 helpful vote
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December 23rd, 2016

My Mom passed and my brother has spent the past year putting together our Family Tree, Placed an order on the 17th with express tracking to get a My Family Tree binder for him for Christmas. Expected delivery was today. Sent an email this morning after seeing that is is still being made. Got a response back "closed for holidays to spend time with our families. Will respond Tuesday AFTER Christmas"... very disappointed.

Date of experience: December 23, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Sandi,

I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

Thumbnail of user glendaw1
Louisiana
2 reviews
1 helpful vote
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February 21st, 2012

The sky is the limit on Zazzle's website. Anything that you can imagine is possible. Orders are filled accurately and shipped professionally. I could not be more satisfied, which is why I continue to return!

Date of experience: February 21, 2012

Thumbnail of user jessicat104
Arizona
2 reviews
0 helpful votes
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July 27th, 2017

I would never recommend this site to anyone who cares about customer service. Used for my cousins bridal shower had problem with computer making order, so I had to be on hold for 20 minutes for him to tell me try another computer (no issues in the past with wedding paper divas on the same computer). Then when I was trying to get a return on my order the rep placed me on hold twice without notice and then hung up on me. I would not waste my time with this company, especially when wedding paper divas has lower hold times, employees that check over orders, and respect customers. I will never use again and ward all my friends away from purchases with this company.

Date of experience: July 27, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Jessica,

I truly apologize for the issues you faced with your order and our customer support team. That is definitely not the kind of customer service we want to be known for. I have sent you a private message requesting for your Zazzle order details and will personally look into this.

Thank you,
Christine

Thumbnail of user bretb20
Florida
1 review
0 helpful votes
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August 8th, 2017

NO SENSE OF URGENCY... hiring nice people to handle complaints doesn't get the products delivered... I placed an order on July 30, paid for upgrading shipping, which showed I would receive the order by August 9. That means it would have to ship by August 8... well, called on August 8... still in production, with no expected completion date... and customer service cannot even call production?

Date of experience: August 8, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Bret,

We truly apologize for the delay on your current Zazzle order. I completely understand your concerns and that is definitely not that kind of customer experience we strive for. Although you have been in contact with our customer care team today, I will be sure to work with our production team to try and get this out to you ASAP. I will be following up with you directly via e-mail as well.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user brittv10
Massachusetts
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The wedding invitations and RSVP cards my fiance and I ordered, came out absolutely beautiful! They were inexpensive and shipped quickly! We love them and would recommend to anyone getting married to order from Zazzle.

Date of experience: July 18, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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