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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,131
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,662)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user johnc113
California
1 review
1 helpful vote
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September 6th, 2012

Placed the order and the address got messed up. They never told me it failed to deliver and there was no communication until some spam requesting a satisfaction survey. I filled out their contact form and still no email communication. No way to call them. I suspect it will get handled but it will probably take more time.

Date of experience: September 6, 2012

Thumbnail of user amandab81
Massachusetts
1 review
0 helpful votes
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July 1st, 2015

I find it difficult to find places that sell things related to the breed of my dog(Greater Swiss Mountain Dog). Zazzle.com has all sorts of products, ie. Shirts, stickers. I ordered a shirt and it looks exactly as the picture on the website, sizing was right on as well. I will def be ordering from the site again

Date of experience: June 28, 2015

Thumbnail of user katrenap
New York
1 review
1 helpful vote
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January 22nd, 2013

I purchased a case for my samsung galaxy phone. I absolutely love the fact that you can personalize anything that you buy from them. I also purchased personalized recipe binders for my sister which she loved. Some items may be pricey but the quality is worth it. They also often offer discounts online. I would definitely recommend it.

Date of experience: January 22, 2013

Thumbnail of user christopherg592
Connecticut
1 review
0 helpful votes
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June 3rd, 2020

Garbage company. Ordered a mother's day day gift on 4-19-20. Suppose to be delivered by 5-14-20 to 5-26-20 (yes a little past Mother's Day but still worth it). Contacted them after Memorial Day because it was still not shipped. They then updated it to no delivery time frame and now on 6-3-20 they cancelled my order due to supply chain issues. Complete BS

Date of experience: June 3, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user benila
New York
1 review
1 helpful vote
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December 15th, 2016

Our Christmas cards were late. Arrived six day later and they are someone else's cards. Photos of children and also has their address. This is not only disappointing for us having not received our cards, but also a serious safety issue. We ordered our cards from here in the past, but never again. Of course no one has gotten back to us via email to fix the error. We were on the phone for a long time and were disconnected. Very disappointing.

Date of experience: December 15, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Benil,

I am very sorry to hear that you received someone elses order. That is definitely not the kind of service we want to be known for.
I understand your concern and frustration when it comes to receiving someone elses personal information and truly apologize.

We will be reaching out to you as soon as possible.

Thank you,
Terri

Thumbnail of user nellies28
New York
1 review
24 helpful votes
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June 18th, 2020

The order that I received was missing one item and the other item was of VERY poor quality (a travel mug) considering it's list price of nearly $30. I've sent 2 emails in the last two weeks to resolve my missing item and only got automated responses. Their phone-based customer service is only a 3 hour window. I was on hold for 46 minutes and then got an automated message that said the MAILBOX I was trying to reach was full. I cannot believe how awe full this site is. DO NOT use this service.

Date of experience: June 18, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

Unfortunately we are unable to locate the order with the information provided. If you are still in need of assistance, please send an email to social@zazzle.com and we would be happy to help!

Thank you,
Elena

Thumbnail of user maryh5340
Texas
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

We have no complaints. We really liked the invitations and they were sent and received in a very timely manner.

Reason I chose this business:

Referred to by a friend.

Date of experience: July 17, 2024

Thumbnail of user helelnaj
Ohio
1 review
1 helpful vote
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May 10th, 2018

Zazzle has the best customer service ever! I love working with this company!
The Customer Service rep Kathy that handled my question even congratulated me on my son's graduation and wished me a happy mother's day! She was awesome!

Date of experience: May 10, 2018

Thumbnail of user rehh
Florida
1 review
0 helpful votes
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December 15th, 2014

Could not suck enough. Ordered 12 poster, received two, billed for 12. No response to emails, permanent hold crappy distorted Christmas music, no response to multiple emails, it ain't Amazon baby! I am a fool, don't be one too.

Tip for consumers:
Take massive amounts of Valium before and after

Date of experience: December 12, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi. We apologize for the issues you had with your order. As stated in the e-mails you have received, our CS team is experiencing a high volume of calls and e-mails. They are working very hard to ensure every customer is taken care of. In reviewing your account it does show you were issued a refund for the missing items. Please feel free to reply to that e-mail if you have any questions or concerns. Thank you.

Thumbnail of user beckyr1
Washington
1 review
1 helpful vote
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January 4th, 2012

Loved using this site for Christmas! I was able to get everyone I know personalized gifts that they loved, all from the same place! And for my hard to shop for family, I was able to create something entirely new just for them. Shipping was a little slow (cut it VERY close to Christmas!), but that's probably my own fault for waiting so long! Still love the site, will just order sooner next time!

Date of experience: January 4, 2012

Thumbnail of user teresal61
Canada
1 review
1 helpful vote
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July 11th, 2017

I would not do business with a company that advertises one thing then delivers another. Followed by a justification that is at best a distortion of the principle of honest trading.
Doesn't rate a star for their shoddy reasoning.

Date of experience: July 11, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Teresa,

We are so sorry to hear about your recent Zazzle experience. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.

I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.

Thank you,
Tram

Thumbnail of user kb57
Wisconsin
1 review
3 helpful votes
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March 3rd, 2015

Tried to order items and was unable to complete purchase... said my e mail was already in use... never ordered anything. Requested three times to reset my pass word so I could order and never got a response. When I was having problems ordering I went to the review site. Glad I did... went back in and deleted the items I wanted. Don't think I want to deal with these people. Customer Service is very important and looks like there isn't any from this website.

Date of experience: February 28, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We apologize for the issues you had trying to place the order. Can you please send our CS Team a message here: http://zazl.it/d2E and they will be able to assist you. Thanks!

Thumbnail of user dianes414
North Carolina
2 reviews
3 helpful votes
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September 18th, 2023

I paid almost $80, including express shipping, for forty 7" plates and the poor quality is really surprising. The quality of the paper is something you would find at a dollar store...I am so sad as this is for a church ladies tea party. I may not even use them because of the quality. The inscription is very nice, but other than that, I will not purchase from here again. I love the design, very pretty, but cheap, cheap quality.

Service
Value
Shipping
Quality

Date of experience: August 19, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Diane,

I'm really sorry to hear about the quality of the plates, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user lydiat98
Massachusetts
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

The quality and design of this product was perfect for my baby shower invites. Everything arrived on time and it was worth the expedited shipping! Can't gush about these beautiful cards enough - will be back for the catering signage!

Reason I chose this business:

Reasonable prices, variety of designs and flexibility!

Date of experience: May 25, 2022

Thumbnail of user joshs792
New Jersey
1 review
1 helpful vote
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January 19th, 2023
Verified purchase

I ordered something from zazzle.com to Canada. I paid for it, including shipping. Then, a few days later, I got a tracking number from UPS. They expected me to pay 23.30 in import charges. I then waited to see what would happen, and my package got returned to sender.

Edit: I reached out to them and they refunded me for the items

Service
Returns

Date of experience: December 20, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Josh,

I am so sorry to that you had been asked to pay a import charge on your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Thumbnail of user briannad
Massachusetts
1 review
1 helpful vote
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December 31st, 2012

I ordered a pair of custom mugs just a couple weeks before Christmas, they arrived on Christmas Eve (I was actually expecting my order to take longer), and the mugs were high-quality and perfectly printed. Excellent site, that zazzle.com.

Date of experience: December 31, 2012

Thumbnail of user lurap3
Connecticut
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

The bridal shower invitations are beautiful. I wish there were options for return and guest addressing, but I did not see that when ordering. Overall I am very happy with the scalloped edge look and colors on my invitations.

Reason I chose this business:

Zazzle had several bridal shower invitations with coral flowers for me to choose from. They were all beautiful choices and had my favorite colors.

Date of experience: January 30, 2023

Thumbnail of user reginad256
Illinois
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Navigating the set up can be a challenge! It took a bit of back and forth to get the invitation set up correctly. The font number sizes do not correspond with what we are used to on a computer. I actually called to speak with a live person and get answers regarding the design. The invitations came quicker than the original date. The quality was excellent making this a site I would use again.

Very helpful and knowledgeable! They were able to provide me with the exact information I needed.

Reason I chose this business:

Reviews in general were good. Prices were similar to others but MOST OF ALL, you did not have to order a minimum! Nobody wants to spend money for 25 invitations if you only need 15!

Service

Date of experience: March 6, 2023

Thumbnail of user natalieh10
Oklahoma
1 review
3 helpful votes
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January 25th, 2015

Awful awful awful. I ordered about 45 baby shower invitations on Jan 5, paid an extra $24 dollars for "2-3 day shipping" and did not receive my invitations until two WEEKS later. Called to check on the whereabouts of them about a week after ordering, got refunded $10 of The total $24 and basically an explanation of "sorry there's nothing we can do"... When the invites were finally in my possesion the quality was low (distorted color on at least half of the invites) and was just an overall HUGE disappointment and waste of money. Will never use Zazzle for anything in the future.

Tip for consumers:
Run. Run away.

Service
Value
Shipping
Returns
Quality

Date of experience: January 22, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Natalie. Thank you for letting us know about your order. In reviewing your order, it does show the order was received within the turnaround time for the shipping method chosen at the time of the order. If for any reason you are not satisfied with an order, you are always welcomed to contact our CS team for an RMA within 30 days of receiving the order. For any further questions or concerns, please feel free to reply to the e-mail you received.

Thumbnail of user shaquarriusc
Oklahoma
1 review
1 helpful vote
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August 13th, 2020

I will NEVER order anything else from this company ever again! I ordered face masks with my business logo on them to be used on a local news station for an event that I am promoting. I log into my account to see that it says no orders have been placed. That's not right. Because I have been charged $50.44 for these masks that I paid for with express shipping so that they will be here for the local news segment. I call customer service and was told that there were no orders placed from my account and that I would have to call my financial institution to get a refund. That's not even the question that I asked. The customer service rep never said I'm sorry that this happened to you nor did he offer to help me in sending the product that I already paid for. This is a scam and they are taking money from folks and getting their orders "lost" or saying that the order was never placed. Will NEVER purchase from here again and I would advise you all not to as well.

Date of experience: August 13, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

Unfortunately we are unable to locate the order with the information provided. If you are still in need of assistance, please send an email to social@zazzle.com and we would be happy to help!

Thank you,
Elena

Thumbnail of user kyras3
New Jersey
1 review
2 helpful votes
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December 24th, 2016

I placed an order on 12/16 that was supposed to be delivered between 12/16 and 12/20! You can't get anyone on the phone there EVER and it's Christmas Eve and still nothing. Of course they are now on "vacation" so you can't even get an answer by email. I will NEVER order from this company again. I am so embarrassed that I won't have a gift for my son-in-law tomorrow. Guess I'm headed out to get a gift card.

Tip for consumers:
DO NOT buy from these people!!

Date of experience: December 24, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Kyra,

I am so sorry to hear you haven't received your order yet. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

Thumbnail of user katherinek288
North Carolina
1 review
0 helpful votes
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August 12th, 2021

This company is amazing! I got the most Gorgeous Wedding invitations. The artistry is breathtaking. I unfortunately did a major mess up at the beginning of making my invitations I forgot to put the time. Not only did they comfort me knowing that I could get a brand new box FOR FREE even though it was my mess up, but they sent them promptly and charged me nothing for the second box of my wedding invitations. The quality is astounding and this company is too, if you're going to do any sort of invitations I suggest you go with them. Zazzle rocks!

Service
Value
Shipping
Returns
Quality

Date of experience: August 12, 2021

Thumbnail of user johnf260
Italy
1 review
2 helpful votes
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August 12th, 2016

Brought a iPhone case which meant to be really good and over paid for it... the case come with a cheap sticker on the back it should of been stainless and the case is a cheap plastic bit of crap that I can buy from a Chinese shop for £5 but for some reason zazzle seems to think it's worth over £120 what a joke... The screen also does not let me push the buttons properly like it says it does... I also can not hear properly and nor can others the case blocks all the speakers... I will never buy from this company again stay away the good reviews must be scams because this is the cheapest crap I've paid the most for... companies like this should just say it's cheap crap or close down

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 10, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello John,

I’m so sorry to hear that the phone case was not to your liking. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right.If you could respond to our private message with an order number, I will be more than happy to assist you further.

I look forward to hearing from you!

Thank you,
Christina

Thumbnail of user tomg156
New York
1 review
0 helpful votes
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December 19th, 2017

What excellent customer service! I sent a few emails with questions, they were answered within 5 minutes each time. I had an issue, totally due to my fault. They solved my problem is a few minutes and are re-shipping in time in time for Christmas at no cost. I will def order again! Thanks Zazzle!

Date of experience: December 19, 2017

Thumbnail of user waltb9
California
3 reviews
0 helpful votes
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February 16th, 2018

I had a small issue on an item received from Zazzle and emailed customer support. Literally within minutes, Kathy with customer support was in contact with me and provided 100% support & satisfaction. Best customer service Ive experienced. Will definitely continue to do business with them.

Service

Date of experience: February 16, 2018

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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