- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zazzle has a rating of 4.5 stars from 10,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
3 of my orders passed their delivery dates by weeks. I've spent hours with customer service on the phone and email (12+ times regarding the 3 orders). After all this, the best I was able to gain was some store credit, and 2 of the 3 orders were canceled.
They may be responsive when you post a public review, but fair warning - they will take more than 1-2 business days (Zazzle's promise) to respond to your emails, and will likely just offer an apology with no actual benefit. Also, they may issue a "code red" (meaning they will produce and ship that day or the next) to placate you, but I had this happen twice and even still, days passed and the items remained in production.
Unfortunately, I have over $100 in store credit here that I'm stuck using. I'm dreading using this "money" at this company given the past interactions.
Please be wary about your orders.
Date of experience: August 17, 2017
I had an image I wanted printed of my fan art. They refused saying I needed permission from the artists. I was very disappointed as this was something I created with my hands, my original art. Just drawings of rappers and most not even recognizable by them, yet they wouldn't allow it. There are way better printing companies to go with that can print it. Bye bye. The only thing going for them is their nice 3d preview when designing.
Date of experience: October 11, 2018
Hello Jenny,
I am so sorry to hear that your order could not get processed. Unfortunately, we do have to abide by our content guidelines (https://help.zazzle.com/hc/en-us/articles/219144348-What-Content-is-Acceptable-for-Designs-on-Zazzle-) for all products. I see that you have been in contact with our Content Management Team regarding the uploaded design. If you have any further questions, please reply directly to their email for assistance.
Thank you for your understanding.
Best,
Kevin
I love the tools Zazzle provides. You can start with their ideas then add as much as little as you would like! I usually start on other sites and almost always end up on Zazzle. Just be sure to order well before you need it, because it may take a while to ship.
Same as review
Date of experience: October 24, 2023
I ordered three t-shirts as Christmas presents. I placed the order on 12/11/16. They were supposed to arrive between 12/20 and 12/22. It is now 1/10/17. Still nothing. All I've gotten was one e-mail after I complained the first time (but I had the misfortune to complain on Thursday, 12/22. And wouldn't you know it? All Zazzle employees were off on Friday, 12/23 - seriously? You're in retail during the holidays! So I didn't hear anything about my complaint till 12/27.). Nothing since.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2017
Hello Shelby,
I am so sorry to hear you have not yet received your t-shirts. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
Zazzle canceled our graduation photo card because my son was wearing a sweatshirt from the university he will be attending. The cancellation email stated that it was in conflict with their content guidelines... But then offered to sell me some of their officially licensed Zazzle merchandise. Ha! I gave my order to minted.com. I will not waste my time with Zazzle again. So disappointed. Happy there are other options out there!
Date of experience: May 26, 2021
Hi Marty,
We're sorry for any inconvenience caused. While we would love to print every design put forward by our customers, we are not licensed to sell any designs that are in conflict with copyright and send email notification to customers if their order is cancelled due to this. We do however have official stores with certain universities which allows us to print their merchandise. If you have any further questions, you can reach out to our content team at content_review@zazzle.com.
Thank you,
Yvonne
Worst website ever! They make horrible work, print words on top of words, then make you go through a horrible and long process to get your money back, and charge $7 for shipping for one card. But do I get that money back? Nope. Horrible, ridiculous and will never order from them again.
Date of experience: July 5, 2012
I tried to make a tie of a math problem. They think it's too similar to a bugs life. I don't think anyone wants to make ties anymore. The customer support is terrible. The people at chat say they can only help if I'm having trouble making the item. Seriously, find another site.
Date of experience: August 9, 2018
Hi Debbie,
I am so sorry to hear that your design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will look further into this and get in touch with via e-mail with more details.
Thank you for your patience.
Best,
Kevin
Disappointing would be putting it mildly. I ordered a mother's day gift 2 weeks before the date. It STILL has not arrived. When I contacted the customer service rep, all he kept saying was 'it'll arrive next week.' Of course, this never happened. It's insulting that they continue to lie on their estimated timeline. And when I ask for them to be more accurate, they simply say they can't. I will say, they did offer a refund. But I want the gift I ordered and have been waiting for, for over a month now! Downright pathetic.
Date of experience: May 28, 2020
We're truly sorry to hear of the negative experience you've had with us.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena
If so could give this a -5 for customer service. I order business cards 3 weeks ago and they still can not give me a status on.my order. I honestly think they are going to take my money and that's it. They double charged me to begin with, however I did get that back, but the cards I believe are never coming. Please take my advice and go a different route for your business cards.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2017
Hello Wendy,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you please edit your post or message us with your order id number and/or e-mail address so that we may look into this?
I look forward to assisting you further!
Thank you,
Christine
I ordered some 100th birthday invitations and am so happy with the way they turned out! The entire process took only 2 days! I'm amazed at their ability to produce such a great product and get it to my door so quickly! I highly recommend them!
I found them just from doing a search.
Date of experience: October 1, 2022
I ordered a package a month ago and still have not received anything. I keep tracking my package via "iparcel" and it hasn't updated in over a week. WTH! I paid the extra money for quicker shipping and was told it would arrive with 6-12 days. I will never use zazzle again. What a bunch of scammers. Warning to anyone who is thinking about buying something from zazzle, DONT DO IT.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2017
Hello Michelle,
I am so sorry to hear you have not yet received your order. We will forward this to our customer support team and someone will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
We absolutely love our invitations! And I am not complaining at all. I just wanted that anybody ordering a matte finish will be very aware that this is very flat paper it does not have any sealed look to it at all and so darker colors like black look more like dark gray.
Price/options
Date of experience: August 30, 2022
I've worked at a helpdesk and I know how draining answering calls can be. However, Kathy answered my call promptly... there was no wait time. Kudos to Zazzle for properly staffing this department. Kathy was cheerful, very knowledgeable and I had my issue resolved in no time. It was the most pleasant customer service I've ever recienced and I hung up the phone in a better mood Bc of Kathy. I wish she would assist me with my internet issues lol! I hate calling that help desk. :). Give this girl a promotion!
Date of experience: October 14, 2017
2 months and no t-shirt still. I know you guys play at the artist thing so I allowed some space for that level of incompetence but this is somthing else.
Should I check the shores for large bottles addressed to me?
Date of experience: July 2, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
Unfortunately we are unable to locate the order with the information provided. If you are still in need of assistance, please send an email to social@zazzle.com and we would be happy to help!
Thank you,
Elena
I ordered my original set of 100 because i absolutely loved the look and how customized i was able to get it. They came in and I loved them. I ordered double this time around because i am getting busier and i had basically run out. They came in and they looked off when i took a few from the front, i grabbed the last one i had from my old batch and i confirmed that the new batch has a big sizing issue and they just look so off. Looking into the box they were in from the size and it's clear that they are all different sizes.
I've emailed customer service. We shall see what they have to say. I have a business event in 3 days and have no choice but to use business cards that look like crap.
Tip for consumers:
Go somewheres else.
Products used:
Business Cards
Date of experience: May 9, 2023
Hello Melissa,
I am so sorry to hear about the sizing issue you had with your recent order. That is definitely not the kind of customer experience we strive for. I can see you recently received contact from one of our customer service agents who has assisted you. If you need anymore assistance please reach out to us again.
I look forward to assisting you further!
Thank you,
Katie Ann
I originally wrote a review concerning the quality of the pictures I had put on a golf towel for my husband. They were blurry. I contacted Zazzle. Their customer service was amazing. They refunded my money immediately without any questions asked.
Date of experience: July 27, 2018
Hello Yvonne,
I am so sorry to hear about the issue that you had with your golf towel. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
If I could give "no stars", I would! I am beyond frustrated and disgusted with this company. Their so called customer service department is non existent. I ordered a very important Christmas gift for my son on 12/8 and was supposed to receive it within 4-7 business days. It still hasn't even shipped and its 12/24! After numerous emails with no response and hours upon hours on hold, with no answer, I am beyond disgusted. Thanks Zazzle for the worst online purchase experience I have ever received. And thanks for not sending the present that my 7 year old was wanting the most. I will be filing a complaint with the BBB and filing fraudulent charges with my credit card company since of course you charged my card right away for a product that was never received.
Tip for consumers:
Do not order anything from this company!
Date of experience: December 24, 2014
Hi Jamie. We apologize you have not yet received your order. We will make sure that your issue is resolved. Our CS team will be following up with you via e-mail. Thank you.
I have been a long time fan of Zazzle products. This is my go-to place for all things creative, for gifts and for event planning especially. I recently found myself in a situation, with my daughter's bridal shower happening in a "too close for comfort" order situation, and Jon, in Zazzle's customer service department, absolutely made all the difference in my being able to get my order in for timely delivery. I am so appreciative of his personal attention to my situation and genuine caring that my important event is a success. Thank you Jon, and thank you Zazzle! Eileen S, Arnold CA
Date of experience: March 23, 2018
The invitations I ordered for my little sisters first communion are lovely! So far everyone of our guests keep complementing on how beautiful the invitations are and my sister absolutely loved them. Will definitely recommend and order in the near future!
Date of experience: May 4, 2022
I've ordered a planning notebook and then ordered save-the-date cards, both personalized and both orders came out perfectly. I have had no issues and have been very happy with my orders. Will definitely be ordering more from them in the future!
Date of experience: July 7, 2017
We took our Granddaughter to Disney World this year and she fell in love with Grumpy and Jasmine. These two beautifully made ornaments, customized with her name and the year, will be wonderful reminders of a happy time. She will treasure them for a long time - and not least because they are unbreakable. The colors are bright and just right, and the images are exactly the Disney characters. I recommend these ornaments wholeheartedly.
Date of experience: August 1, 2016
Behind the line of work do I'm either in my office, at a hospital on call, or at a prison. And now that 'm a Motivational Speaker & Author my time is rare. So shopping online is my one true love. I saw your store & immediately fell in love with everything. Your rep. Was so kind so thoughtful, helpful in every aspect of the business. I can truly say I'll be back because Of her professional touch and pleasantry of details that both my daughter and myself somehow overlooked. Please tell her Thank You for us & Give The Lady A Hug & A Raise... Dr. LDKelley
Date of experience: August 1, 2018
If you have any doubts about using Zazzle, don't hesitate to make a purchase.
I ordered a personalized birthday card and can't believe how nice it came. Also the best part is I received it so quick, I ordered on a Sunday & it was delivered today on Wednesday! I ordered a personalized apron also & can't wait to receive it!
Date of experience: April 6, 2022
After my original invites for my first baby shower arrived damaged, I was pleased to get Kathy as my customer service rep. She addressed all my concerns, made sure my replacements were quickly sent out and went the extra mile to keep me as a customer. Not every item you order arrives perfectly the first time but once the replacements arrived, I was very happy with my order. Thank you Kathy!
Date of experience: August 13, 2017
I have bought many things from Zazzle, and they were always high quality so never in a million yeard did I think if I chose the economy tee that it would be such terrible print quality. I thought the tee itself may not be as nice, but I didn't realize the printing on the tee would appear lighter and cheap-looking. The Scooby and Minnie tee are simply not usable.:-( So upset.
Date of experience: September 6, 2012
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Sadie,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle orders. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.
Thank you for your continued patience,
Tram