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Zazzle has a rating of 4.5 stars from 10,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
The website was very clear and understandable. Every product I've ordered came in on perfect time and the quality of the products were mint! Love this site so much! They are the best site for personalized items!
Date of experience: August 1, 2013
Be very careful to do simple math before you check out. On two separate occasions I use their promotional code to get 40 to 50% off and various purchases. Problem is once I reached the check out stage I realize that in most cases they were only giving me about 15% to 20% off. When I emailed the company about this, they emailed me back stating they were sorry I had an issue with my return! That wasn't even my issue and neither time did they address that proper discount had not been given. I even called to complain and was left on hold for over 20 minutes without anyone picking the phone up. This company is a sham and a joke! Don't waster your money!
Date of experience: November 4, 2017
I found these invitations for my daughters first birthday that I loved and couldn't find anywhere else. I couldn't order the amount I wanted so had to order two separate amounts. What I ended up with were $40.00,15 index size invites that are barely readable and look like they were done on a printer that I could have done myself. I ordered wedding invites online from a different retailer and they were gorgeous and I was able to get a couple hundred for a couple hundred dollars. I won't be using zazzle again.
Products used:
Invites
Date of experience: September 13, 2022
Hello Megan,
I am so sorry to hear about that your order arrived unreadable. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann
If you're reading this review... trust me do not order from them. If you would like to avoid the feeling of not receiving an order and knowing there is nothing you can truly do about it. Don't order from this company.
Date of experience: December 20, 2020
Hi Kenny,
We're very sorry to hear that you have not received the posters you ordered at this point. We have just reached out to you directly via email to give an update on your package and provide some resolutions. We look forward to assisting you further!
Thank you,
Ryan
The user interface for uploading and cropping images to put on the shirt felt very intuitive, and then the delivery was even faster than expected which was appreciated.
The texture and appearance of the print on said shirt is pleasing.
I did some minor research and didn’t see much negative feedback about this service, so I decided to take a chance.
Date of experience: April 4, 2024
I ordered two 1000 piece puzzles for during this pandemic and not only received them after 2 months after ordering but I received one puzzle with 30 oversized piece and one puzzle with 200 pieces. The worst part is the box it came in. A poor quality box with the smallest picture on the front as a reference photo. Extremely disappointed with this purchase and will never purchase from this website again.
Date of experience: May 25, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and will be reaching out to you very soon!
Thank you,
Elena
Ordering was simple and they had the best options of all the sites we checked out. There were a few customizable features that were annoying, but it was technical stuff- like not being able to move the photo around. The overall cost and quality were great! I truly love our invitations.
Cost and options
Date of experience: November 21, 2022
Terrible customer service. Placed an order and it was cancelled without any notification. Was told that "typically" an email is sent. Had I not checked the tracking order I wouldn't have even known. This was a time sensitive gift. Waited on hold for over 45 minutes for a rep who was not even friendly or courteous. Horrible place, will never order from here again
Date of experience: December 7, 2015
Was suppose to get my order latest today even paid $14 for it to be here before my son's first birthday which is in 4 days and it been over a week since I ordered it and the status says that they are still making it. If I don't get my son's shirt in time I do expect to get my $28 dollars back
Date of experience: August 10, 2018
Hello Kaitlin,
I am so sorry to hear about the delay with your order for your sons First birthday. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Customized the Elmo invitation for our sons first birthday. They arrived FASTER than my estimated arrival window, and the quality is exactly what you pay for. The colors are vibrant, the print is clear, and the card stock is durable so we can keep an invite forever to look back.
Best design options for party theme!
Date of experience: June 1, 2022
Great place to make custom football buttons. Have helmets in different colors and you can customize the number and team and player names. Received many compliments on sons football button. Great colors and the buttons are well made.
I also used Zazzle to order a photocopy of my sons football picture that was on our local news website. Great way to capture the moment.
Date of experience: October 30, 2014
I ordered graduation invitation cards using Zazzle's custom design process. It was easy to use, and the cards turned out beautifully. Later, I found out unexpectedly that I needed to order additional cards. Zazzle's customer support hero, Kathy, truly was a hero. She was very friendly and provided me with excellent service. She was able to patiently walk me through the steps I needed to take in order to receive the best savings available. Thank you so much, Kathy, for your wonderful service!
Date of experience: May 8, 2017
I was pleased with the prompt delivery but 2 things I was not happy about. 1. I misspelled a common word. I am so used to spellchecker that I did not go back and fix it. My bad. I sent them out anyway because of a time constraint.
2. Some of the backs of the invitations look like you were running out of ink.
Your cool invitation options.
Date of experience: September 18, 2022
I chose an online design of address labels that I liked... BUT when they arrived, the printing was very pale... almost faded. I expected them to be dark/black. To make things worse, the size of the print/font was too small. Bottom line, the address labels are very challenging to read. I haven't used them yet... but let's hope the glue works!
I WOULD NOT order from this company.
Date of experience: September 11, 2018
Hello D G,
I am so sorry to hear about the print issues with your address labels. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Horrible... bureaucratic idiots
Zazzle refused to print a poster for me because the poster contained the picture of a sign of Mt. Bachelor and they said I had to get a release from the resort? This poster was for may daughter commemorating her participation in the Junior Olympics held at Mt. Bachelor. Basically, they refuse to print any image that has a copy righted logo. They claim it is copy right law... so I guess every private use photo that has any logo or image that is copy righted must have a release before they print it... they need to get real. Don't waste your time with these folks
Date of experience: January 7, 2011
I ordered some business cards for my new cleaning business & was not impressed. I love the design I chose but the cards did not come the way I expected. There are white/blue specs down the front of the cards that are very noticeable & as you can see the edges of the card just look terrible. Very disappointed.
Products used:
Business cards
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2024
I have used Zazzle for years to make tshirts, mugs, calendars, aprons, business cards, and quality prints that feature my original art. I have always been extremely pleased with Zazzle's quality and service.
Date of experience: February 1, 2012
I have been placing orders with Zazzle for two years. The merchandise I've purchased from Zazzle is outstanding!
Their products make my artwork even more vivid and more desirable for resale. Thanks, Zazzle!
Date of experience: July 3, 2012
My daughter and I have been using Zazzle from the day she started planning her wedding. Oh, my goodness, you've been wonderful! We've gotten so much from you and not one complaint! The first time I had to call customer service (due to my error), I was connected to Ivan and he was great! He answered my concern calmly and quickly put my mind at ease! Thank you!
Date of experience: April 13, 2018
I ordered a custom puzzle 2 months ago and I still haven't received anything! I understand the circumstances with there being a pandemic but not even answering their phones! The customer service here sucks! Everyone avoid at all costs. NO ONE SHOP HERE
Date of experience: May 29, 2020
We're truly sorry to hear of the negative experience you've had with us.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena
I ordered 2 puzzles 2 months ago. When I contacted the customer service last month, they credited my account for the shipping. Impossible to track a shipment. The puzzles arrived today. In a plain white shirt box with a picture of the puzzle on the outside. The boxes had both been opened with the mostly loose pieces, some were still attached. I put them in a sandwich size ziplock bag. It was supposed to be 100 pc. For a kids puzzle. The pieces barely took up a third of the sandwich bag. Live and learn. Judy S from Manchester, NJ
Date of experience: June 3, 2020
We're truly sorry to hear of the negative experience you've had with us.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena
Words cannot express how much I loved our prayer cards for our wedding day! The quality is simply amazing and they feel so luxurious. The size is perfect too - just right to give to all of our guests. Not only are they a beautiful keepsake, but they also serve as a reminder of the significance of our union and the power of prayer. Thank you for making our special day even more memorable.
Beautiful invitations
Date of experience: November 26, 2023
I'm kind of glad I didn't see some of these reviews before I ordered ornaments from Zazzle because I would have been persuaded not to do so. I ordered three personalized ornaments (one with original photo) and I am very impressed with the quality and fast shipping I received. I'm sorry not everyone has had the same experience. I will definitely use Zazzle in the future.
Date of experience: December 14, 2016
I have been telling my friends about how great and easy it was to get some great unusual stuff from your site. Unfortunately I looked at the status of my main order today and it seems it has been cancelled? I really need this for Christmas and have email customer service to resolve this before christmas. :( PLEASE contact me and reinstate my order so I can get it in time. It says one of my orders was shipped on the 5th Dec but still haven't received it but the larger most important order has been cancelled? :( HELP
Date of experience: December 10, 2014
Hi Chris. We certainly apologize for the issues that occurred with your order. We do show that our CS team has been in touch with you via e-mail. Please feel free to reply to their e-mail if yo have any further questions or concerns. Thank you.
LOVE the customization opportunity, very cool. I made three totes for teachers (to give as gifts) with their names on them, but the colors on them didn't look bright when I received them in the mail. This might be because I bought the "budget totes." The black image looked like a light grey. But they're still readable and customized, so I'm still looking forward to giving the totes as gifts!
The buttons I bought were bright and PERFECT! Exactly as pictured. AND on sale! It was fun to create the font style, add names to personalize, and see the finished product arrived well before expected.
In March, I plan on ordering a different tote for myself (I'm a teacher) for my birthday. Not the budget tote.
Date of experience: December 15, 2018
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Diana,
We apologize for any difficulty that you may have experienced while attempting to take advantage of one of our promotions. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine