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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,130
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,657)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user kennw
Pennsylvania
5 reviews
16 helpful votes
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January 7th, 2014

Sometimes, it's hit or miss.

We ordered holiday cards well before the holidays and they got "backordered" or something... they came after the holidays. Had to fight a little to get credit back, as who orders holiday cards to send them after the holidays?

The "store" management tools also leave something to be desired. They have such a powerful platform, yet its crippled by less than great web and mobile software.

Past that, the product selection and ability to print ANYTHING is completely unmatched in the industry and they are our go-to site for such things.

Date of experience: January 7, 2014

Thumbnail of user valerief282
California
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

I was looking for something pretty and modern for my daughter's high school graduation, and came across the Bright Floral Designs. The combination of beautiful cursive letters along with printing style letters make the invitation look stylish and sophisticated. The shipping and delivery was fast and the overall price of the invitations was reasonable. Most of all they look beautiful and professional. My daughter loved them as well because they look appropriate for her age group.

Reason I chose this business:

Design and Cost

Date of experience: April 11, 2022

Thumbnail of user andrewm214
GB
1 review
1 helpful vote
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December 23rd, 2016

I placed an order for an in stock item on 4 Dec. Apparently "Most of our products have a turnaround time of 24 hours" (site help) so 15 working days before I needed it seemed like plenty. - well it took a week before they were dispatched, and another 2 weeks after that It's Christmas and I still don't have my order.
I realise these are custom made items, but if it's too late to order for Christmas they should tell people that before they order. (I ordered another custom-made item from another company on 14 Dec, and I had it on the 16th).

Date of experience: December 23, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Andrew,

I am so sorry to hear you have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user luannd39
Virginia
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I received my first order today from Zazzle. I am very impressed with the quality of the products I ordered, and the timely arrival of them.

Reason I chose this business:

They had the product and design that I was looking for and the price was affordable.

Date of experience: July 17, 2024

Thumbnail of user shawnj166
Maryland
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

When I paced my order it said it would be delivered December 23 I paid for express shipping $26.60 it was shipped on December 23. Definitely not in time for Christmas. Most likely will be delivered Monday the 27 or Tuesday I placed a large order. I will not be ordering from Zazzle again

Products used:
Keychains

Service
Value
Shipping
Returns
Quality

Date of experience: December 24, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

We're sorry to hear about the shipping issues with your order. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.

Please reach out to our customer service team for assistance.

We may be reached at social@zazzle.com, or call us at 1-888-892-9953.

We look forward to assisting you further!

Thank you,
Dylan

Thumbnail of user elaineb13
GB
2 reviews
0 helpful votes
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November 12th, 2013

Since discovering Zazzle approximately 6 months ago I have placed a number of orders. I have always found the items ordered exactly as expected. The choice for any type of product is huge. The service is quick and the items are always well packaged. I would not hesitate to recommend this company to my family and friends.

Date of experience: November 12, 2013

Thumbnail of user joanneb985
Canada
1 review
0 helpful votes
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December 24th, 2023

I was wondering where my order was, expecting they would have updated me with any progress (or issues…) as their confirmation email stated so hadn't checked the site itself. Turned out they cancelled my order and didn't even notify me! Who knows how long it was before that they cancelled it, but I was left without a gift I'd planned for and spent time to make. I don't recommend this site.

Products used:
None!

Service

Date of experience: November 29, 2023

Thumbnail of user arleneg9
Maryland
1 review
0 helpful votes
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April 18th, 2017

Zazzle NEVER let's me down! The customer service and prices are excellent. The selection of products are fabulous and quickly delivered. Kathy was my customer
Service rep. And she could not have been more delightful! I highly recommend Zazzle and will continue to enjoy the products! Using Zazzle Black, allows me free shipping on every order too.

Date of experience: April 18, 2017

Thumbnail of user lindao784
South Carolina
3 reviews
1 helpful vote
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May 13th, 2022
Verified purchase

So cute and a very creative idea! However, all the change came loose and I need to mail this to Boston. I will just exchange the quarters for paper money. I looks like you used regular clear tape, right? Also, I forgot how much money I requested. Was it $35. Duh. I tried to count but did not want to pull up any of the tape.

Still, it; s the most unique gift ever!

Date of experience: May 13, 2022

Thumbnail of user megans450
Louisiana
1 review
1 helpful vote
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May 4th, 2020

I placed an order in December 2019 for a phone case and received it in 5 days. Since I received my last order so fast I decided to use them again. I placed another order On April 24,2020 for another phone case. I paid extra for shipping to receive it April, 29 or April 30,2020. Today is May 4,2020 and it still shows that it is "making". That phone case was not cheap. I emailed Zazzle and someone responded and said they would refund the shipping cost. On that phone case they are still advertising that the phone case takes 2-3 business days to make and then it ships. They are obviously not telling the truth.

Date of experience: May 4, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Megan,

I'm sorry to hear that you've had a bad experience your new order. Unfortunately due to the pandemic production of items is slightly delayed.

Could you please email the details to social@zazzle.com? I would be happy to get someone to reach out to you to help resolve your issue!

Thank you,

Peter

Thumbnail of user ians14
Connecticut
1 review
1 helpful vote
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September 13th, 2012

We started with Zazzle for Christmas cards, but now produce many of our business products (business cards, labels, etc.) with them as well. The quality os always top notch. The web environment could use a bit of simplification, as finding prior designs can be a bit of a goose chase some times.

Date of experience: September 13, 2012

Thumbnail of user responsep
Canada
1 review
4 helpful votes
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December 25th, 2015

I ordered a tshirt Dec 10 2015 and for 2 weeks it said "processing". I emailed twice to get a status update and on Christmas Eve (this was to be a christmas gift) I am notified the colour I chose is discontinued. That might have been nice to know a lot earlier on!
They've offered me a refund so I'll see if and when I get one.
I'd steer clear of this company. And I too wish I had read reviews before ordering!

Date of experience: December 22, 2015

Thumbnail of user juliem37
Indiana
1 review
0 helpful votes
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March 26th, 2013

If you need it, Zazzle has it. I've used Zazzle for several years now, for invites, Christmas cards, labels, stickers, etc. Everything I have ordered has been top notch and so unique! It is the first place I shop when I have an upcoming event. Nothing compares to Zazzle! Very, very satisfied!

Date of experience: March 26, 2013

Thumbnail of user julied86
Arizona
1 review
1 helpful vote
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December 19th, 2016

Ordered Christmas gifts on December 3 and it had a ship date of the 7-13 it is now the 19th and still reads "making"! They should be upfront with shipping times! I didn't have a lot of money to spend so I thought I would do a sentimental gift instead... So disappointing. I will never shop at Zazzle again.

Update:
I received an email from Zazzle saying they will ship expedited shipping and I will receive a full refund! I don't think I will get the items in time for Christmas, however I am satisfied if they actually do refund my money...

Date of experience: December 19, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Julie,

We are truly sorry for the delay. I will be looking into this and reaching out to you via email to try and make this right.

Thanks,
Amanda

Thumbnail of user hooverb
California
2 reviews
9 helpful votes
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November 10th, 2017

What a complete disaster! I order customized tote bags that arrived looking horrible. The picture was streaked and the smell coming from the bags were absolutely horrible. The wait time on phone is ludicrous -- 45 to 90 minutes every time that I called. Zazzle has horrible representatives -- even the "supervisors" are bad.

Date of experience: November 10, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Hoover,

I am so sorry to hear about your overall Zazzle experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be sending you a private message here requesting for your order details.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user meganm726
Canada
1 review
1 helpful vote
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September 2nd, 2021
Verified purchase

We ordered wedding thank you photos and they are so terrible we are embarrassed to send them out and will need to order different ones. The paper quality is like thin magazine paper and the printing quality is so grainy that you can't see details in the photos. Would never order anything again and wouldn't recommend. They do offer to return the product but we have to pay the return shipping after already paying $15 for shipping. So we would be spending $30 to get a refund on a $28 product, makes no sense. Very disappointed.

Date of experience: September 2, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Megan,
We are very sorry you are dissatisfied with your recent purchase, we would love to be of help here! If you could contact us at social@zazzle.com, we'd be happy to figure something out and provide you with a resolution! We look forward to hearing from you!

Thank you,
Ryan

Thumbnail of user nolbertd
Canada
1 review
0 helpful votes
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May 26th, 2017

I ordered the item last 7th of May, according to them it was shipped on 16 May. Until this time, I didn't receive my order yet, and even the tracking number doesn't work. Totally disappointed with the process.

Date of experience: May 26, 2017

Thumbnail of user wendyh34
Arizona
2 reviews
8 helpful votes
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December 27th, 2014

BEWARE! HORRIBLE! Takes your money then disappears. Sent several emails NO REPLY waited on hold for over one hour. Absolute waste of time and money. Filing complaint with credit card company for my refund. This business will NOT last. Losers

Tip for consumers:
DONT

Service
Value
Shipping
Returns

Date of experience: December 24, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Wendy. Thank you for providing your feedback regarding your order. In reviewing your account, it shows you have been in contact with our CS team regarding your order and that you were issued a refund for it. If you have further questions or concerns, please reply to the e-mails you've received. Thank you.

Thumbnail of user nion2
California
1 review
0 helpful votes
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August 1st, 2021

Cancelled half of my items then shipped the remaining items without my consent. Ridiculous shipping cost. Items didn't look that great either. The promotional code for their "apology" they gave me was absolutely useless. Its the same discount on the website. Didn't refund my shipping cost. I never asked for few items to be shipped for a ridiculous shipping cost! I ordered many items and half was only provided. I had better better quality from elsewhere at lower cost. WILL NOT be doing business ever again!

Avoid at all cost.

Tip for consumers:
Avoid it!

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Nio,
We are very sorry to hear of the issues that you have encountered! We are eager to assist, we can be contacted directly at social@zazzle.com! We hope to hear from you soon!

Thank you,
Ryan

Thumbnail of user aaronh524
Pennsylvania
1 review
1 helpful vote
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August 23rd, 2021
Verified purchase

I have now received several pieces from Zazzle with printing errors. The first, a coffee mug, had its image printed on crooked. I never informed them of this because it was the first screw up and it wasn't terribly crooked. Fast forward a few months, I have just received the replacement for a shower curtain that arrived with a printing error on it. The replacement also has a printing error on it! This tells me; absolutely no one is checking orders! They aren't even honest about it by calling these "scratches". My next stop is to contact the artist who is utilizing this site to print his works. I'm not happy to have my time wasted. Zazzle is neither honest, nor quality, frankly. (With the images I am posting, there are actually two separate shower curtains shown. One has printing errors near the bottom, while the other one is on the truck of the tree in the image. Just so you know it's more than one screw up.)

Tip for consumers:
You don't think about the errors that could appear on your custom order when you make it. To find them on arrival, to have the replacement also have errors, all to only be offered by customer service to remain trapped in this loop of potentially having error after error sent to you until you finally decide for a refund, doesn't appeal to me. Not. At. All. Stay away.

Products used:
Coffee mug; shower curtain; magnet; facemask

Service
Value
Shipping
Returns
Quality

Date of experience: August 23, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Aaron,
We are very sorry to hear of the issues you encountered with the recent shower curtain and mug order that you've received! We can be reached directly at social@zazzle.com where we would love to help! We hope to hear from you!

Thank you,
Ryan

Thumbnail of user mikeb861
Virginia
1 review
1 helpful vote
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February 11th, 2019

Ordered bumper stickers that stated "Resist the Socialist NAZIS". With the o in socialist being the hammer and sickle symbol Zazzle stated it was against their content policy. I read their content policy and NOTHING is stated about political content unless it's licensed property (which this isn't). I guess if I were a gay couple I'd have them make my cake and bumper stickers! Obviously if it doesn't match their political views they won't do business with you. Horrible... Good news is, I went to one of their competitors and am a very happy owner of my stickers :)

Date of experience: February 11, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

I am so sorry to hear that your order could not get processed/design was rejected. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A member of our Content Management Team will look further into this and get in touch with you via e-mail with more details.

Thank you for your patience.

Best,
Jon

Thumbnail of user lorainer
Florida
1 review
0 helpful votes
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July 6th, 2015

I ordered postage stamps from Zazzle for my daughter to use on her wedding thank you cards. They had 'Mr & Mrs' preprinted on them, but then I was able to add the last name of the happy couple. They arrived in a timely fashion and were just adorable; my daughter loved them! BTW, so did I!

Date of experience: July 3, 2015

Thumbnail of user daniell1976
Texas
1 review
0 helpful votes
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August 18th, 2022

Terrible experience. I run a business and my employees go into Hospitals and Care homes. We are required to have name badges. I Order all my employees badges and paid for expedited shipping. I look to ensure the order shipped on time and it did not. I sent a request as to where my order was. I was told they needed more information from me. WHAT? You could not have asked 5 days ago? I received no communication from Zazzle about potential issues. I responded with the information they requested and told them the lack of communication was unacceptable and that I expected my order to ship in 2 days. No response from Zazzle. The day they should have shipped, the order was cancelled. No reason no communication. If you NEED products, do not buy them here. They do not communicate at all. Horrible experience. Now I have to fight them for my money back since it has yet to be returned.

Date of experience: July 19, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Daniel,
An email was sent to you when the order was placed and a few days later when a response was not received to initiate the verification process, unfortunately, the order did have to be cancelled as no response was received. If you wish to reorder, please reach out to content_review@zazzle.com!

Thank you,
Ryan

Thumbnail of user jeanm185
Arizona
1 review
0 helpful votes
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April 13th, 2018

After reading specific sizing comments before ordering t-shirts for an upcoming event, I discovered that we shouldve ordered larger sizes for a more comfortable fit. I initiated an email exchange with Oskar in customer service to exchange the order, and was pleasantly surprised at the ease of obtaining the appropriate sized t-shirts due to his prompt handling of my order.

Date of experience: April 13, 2018

Thumbnail of user hollyh45
Australia
1 review
3 helpful votes
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June 9th, 2017

Finally received my order long after it was promised to arrive and past the date I required it for. If the product cant arrive on its due date it shouldn't be promised.

I'm really disappointed with the quality, bit guttered really.
I paid about $ 30.00 for wine labels and they look like they came out of a desktop printer which I could have done myself. I feel utterly ripped off!

Date of experience: June 9, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Holly,

We are so sorry to hear that you were unhappy with your order.
We definitely want to hear that our customers are 100% satisfied, and we apologize that you were not.

I will personally be sending you an email in regards to this inquiry.
Please reply at your earliest convenience.

Thank you for your continued patience,
Terri

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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