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Zazzle has a rating of 4.5 stars from 10,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Good News: The service was great. They shipped my order faster than they had quoted and it arrived 2 days faster than expected. The quality of both tee shirts are excellent.
Bad News: The only problem was that the printing on the Eat Sleep Ski shirt was done poorly. It just wasn't as crisp and clean and seemed to bleed beyond the edges, compared to the Snow Skiing Shirt I got. The Black color dye used for printing appeared to be mottled or blotchy.
Tip for consumers:
Make sure when choosing the color you want, to base your selection on the models that pop up with the item being worn. DO NOT order by the color on the swatch boards, some of the color swatches are considerable different from the actual product.
Date of experience: January 2, 2015
I was stressed out trying to find a gift for a friend who likes funny things and another friend of mine told me about this site. I found the perfect present for my friend on here so now I am not stressed out. Thank you for having wonderful gifts.
Date of experience: December 26, 2011
Your search engine when looking for poster prints is a hit or miss when trying to find a specific print. When I received my "Love on the Beach" poster, the writing look completely fake, nothing like it did on your website. Not putting that one up on my wall.
Date of experience: March 8, 2012
I recently ordered items for my daughter's wedding. I paid extra for special shipping. Not only did they NOzT ship them on time it cost me an extra $1200 to get everything printed on an emergency basis. It was a simple request, they had plenty of time, and they completely fell on their face. Do not use this company if you need a quick turnaround!
Date of experience: July 17, 2017
Hello Linda,
We're very sorry you did not get your order within your expected timeframe. We do see you have been openly communicating with our Customer Support Team, and you were able to reach a resolution with us directly.
Best Regards,
Amanda
Zazzle Customer Support
I have used Zazzle a few times and really love the website! The customer service is next to none! Their response time is extremely fast... and, no matter what issue I might have, they will see that it is remedied!
Date of experience: July 28, 2017
Zazzle's terms and conditions are not consumer-minded. Be aware: The terms indicate that any changes to any part of your order must be made within ONE hour of making the order. Shipping cost is extremely HIGH and you only know what it is at the very end, after you've spent enough time on a product that you feel invested enough. Shipping timelines which they've posted as a guide are unhelpful. It was difficult to find a way to contact a member of customer service team and then the information received was incorrect.
Date of experience: June 21, 2018
Hello Lee,
I am so sorry to hear about the issues that you experienced with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
Signs were nice and just what I expected. They arrived on time and in good shape. Would order them again if needed.
Saw signs on google search.
Date of experience: June 30, 2024
Creating the invitations was a fairly simple process. And I'm sure they'll turn out beautiful. But it is upsetting as a bride on a budget to just have placed a $140 order and receive a 60% coupon just hours later.
Date of experience: November 5, 2018
Hello K S,
I am so sorry to hear that you missed out on our promotional offer. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
This site is a total scam. They have my money and the website says my item shipped. I am filing a complaint with the BBC tomorrow. Wish I had read all the bad reviews prior to entering the site. Bad call, stay away. Buyer beware... you have been warned!
Date of experience: December 9, 2014
Hi Christie. We apologize you did not receive your original order. We do show that a new order was created and delivered on 12/11/14. If you have any further questions or concerns, please feel free to reply to the e-mail you received. Thanks.
Ordered "Alarm" stickers for grandson, that lives out of my state, with Peanut and Egg allergies. Order arrived within 10 days and his mother (my daughter) said they were helpful and great to have on hand for labeling his clothes or food items for day care.
Came up on my search when looking for food allergy warning stickers. Liked that I could personalize with his name.
Date of experience: June 24, 2022
I ordered 5 decorative couch pillows from Zazzle. First of all, it took approximately three weeks to receive them. Secondly, the materials they were made of were of poor quality, especially for the price I paid. I returned them three weeks ago and they deny ever receiving the shipment. I forwarded them the proof of delivery back to them only to have them completely ignore my email. And still no credit. I am going to contest the charge on my credit card and let Zazzle deal with that one.
Tip for consumers:
Don't waste your money.
Date of experience: November 24, 2014
Hi Diane. We definitely apologize for the issues you had with your order. Our records indicate the refund for this order has been issued. Please feel free to reply to the e-mail you received if you have any further questions. Thank you.
Very disappointed in the actual amount of coffee this travel mug I purchased holds. Picked it out of a line up without customizing it and final purchase was over 50.00 with tax, shipping and handling. Travel mug is more suited for a kid than an adult.
Date of experience: December 5, 2013
Thank you Robert for all of your help. I truly appreciate the time you spent explaining things, and getting the job done and of course, your patience. Finally everything started to come together. Looking forward to what will happen next.
Date of experience: March 28, 2018
I am very happy with Zazzle and will be using this site again. I ordered some birthday invites, and I love how I got to customize it and it was a good price. The cards came out even better than I could have thought, and arrived a week early!
When I looked up “birthday invites” on Google one of the cards from Zazzle came up and I thought it was gorgeous, so I started looking into what else they had.
Date of experience: July 19, 2022
The invitations themselves were perfect. I had an issue with delivery. I had pay extra for the invitation to be delivered by a certain date and did not receive them in time it took 4 more days to get it which was the original delivery date without paying extra.
Date of experience: May 4, 2022
The ordering was a little wonky as far as adding pics, it made me start all over about 5x. However when I finally got it going, it was easy and the finish product is awesome. 2 pics were cut off more than expected but still nice.
Date of experience: June 11, 2022
I placed my order, and it was shipped and delivered within the specified timeframe. Zazzle made this experience great! There were many options to choose from, and the cost was cheaper than having it made in my state. If you choose zazzle, you will not be disappointed!
Needed something design and made in a short amount of time.
Date of experience: March 12, 2024
My order was delivered earlier than expected which was great because I was running a bit behind on getting things together for my daughters first bday. My card ordered was so beautiful and fits her theme perfectly. Will definitely be ordering again.
Date of experience: May 2, 2022
After reading the reviews, I am nervous that my order won't be here on time. I never ordered from Zazzle but it seemed to be a good place to purchase. I ordered on June 13th and the estimated delivery is on July 14. I was hoping to get it a day or 2 before July 13 and thats why I paid for premium shipping. As of now, I haven't had any issues. We will see if I receive my order on time. I'll be back with an update.
Date of experience: July 2, 2020
Ordered a 1st Mother's Day card for my daughter, arrived promptly, exactly as ordered, packaged extremely well, couldn't be happier! I'm sure this will be a card that is treasured for many years to come! Highly recommend Zazzle for greeting cards, personalized makes them so special!
Needed the most special card I could get, easier than shopping and reading cards in the store for sure, and for the price, even with shipping, it was worth it!
Date of experience: May 1, 2022
All the printed cards I got were dirty when they arrived. It looked like they had printer roller marks on them. Fortunately, the cards are in glossy paper. We were able to wipe away the marks with a damp cloth.
Date of experience: March 20, 2023
Hi David,
We are very sorry to hear your cards came in such a condition! We've reached out to you directly via email on this matter, we do appreciate you bringing this to our attention!
Thank you,
Ryan
I ordered personalized recipe cards to insert in bridal shower invitations and was very pleased with the quality of the product. They were exactly as shown on the website. The paper quality and design were very nice. I was, however, disappointed with how long they took to arrive. They estimated the delivery date to be Tuesday and they arrived Saturday. I wanted them mailed out for the shower before the holiday weekend. I was happy with the product itself and would order again from this company.
Date of experience: May 28, 2017
I ordered a personalized iPhone 11 case.
It does not fit an iPhone 11. They told me to donate it and they would give me a partial credit.
I would never trust them again. I spent 42.74. They offered a credit of 34.06. So charged me 8.68 for shipping that is not credited. Beware.
Date of experience: April 22, 2022
Hi Sara,
We are sorry to hear of the frustration you encountered. We are glad to see however that you have been refunded by our Customer Care team! Should you need anything more, please reach out to us at social@zazzle.com!
Thank you,
Ryan
As a writer and and a graphic artist, I chose Zazzle as my source for seeing characters from my books come to life in merchandise. The quality of the products are excellent. The printing is great and color accurate. Creating The Pires shop on Zazzle http://www.zazzle.com/thepiresshop?rf=************** was easy. They also provide terrific ways to market products to all the Pires fans.
Tip for consumers:
This is a great place for any artist or writer looking for a terrific outlet to grow their fan base and cross sell merchandise created from character stories.
Date of experience: September 3, 2014
My mother wanted to buy business cards for me as a graduation gift.
She looked up a few places and chose zazzle because she like their templates better.
She entered the information, i proof read it, and we sent in the order. Over a week later she got a box with the cards in it, but these cards were not like the proof i approved of. About half of my name and title were cut off. It was such an obvious mistake i was surprised they would even approve of sending it out as their own product. My mother said she would contact them and take care of it. A week later i found out that she had called them 3 times over that week, was blown off the first two times and the third time was informed that it was our fault the template was off. Having corrected and proofread the templates myself I know our order was correct. Apparently their 100% guarantee only applies if they feel generous. As to the treatment of my mother as their client, I find their lack of professional courtesy to be appalling.
Date of experience: March 28, 2013
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Rosemary. We appreciate you taking the time to provide your feedback about your recent order. Our CS team has sent you an e-mail. Please feel free to reply to that e-mail. Thanks!