DressLily Questions & Answers

Dear Patti, Thank you for your message. Please kindly note that there is no fee for being a member of Dresslily. You can just register an account here https://login.dresslily.com/m-users-a-sign.htm?type=2 For more details, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm or send message to support@dresslily.com. Thank you for your understanding. Dresslily Customer Support Team

Dear Donna, We are sorry for the inconvenience. Please kindly note that our support email is support@dresslily.com. Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. If you have any further inquiries please contact our Support Center. Dresslily Customer Support Team

Dear Paula A., Thank you for your important feedback. Our company located in Shen Zhen, China. The shipping time is affected by the shipping way you choose. This is the link about shipping: http://www.dresslily.com/m-article-id-39.htm Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

Dear Lizzy M., Thank you for your important feenback. Thre are many positive reviews in our website too. Dresslily offers a 30 days warranty to return the products to us for a refund or exchange. To know more about it, please review our warranty and return policy on our website: http://www.dresslily.com/m-article-id-80.htm. You can contact us if you have any issues. Here is link about shipping time: http://www.dresslily.com/m-article-id-39.htm Thank you for your support and kind understanding. Yours Sincerely Dresslily Customer Service

Dear Alexandrina H., Thank you for your inquiry. The shipping time is affected by the shipping way you choose. Here is link about shipping time: http://www.dresslily.com/m-article-id-39.htm Thank you for your important feedback. Yours Sincerely Dresslily Customer Service

DearJoan R., Thanks for your messages. Please rest assured there are many positive reviews too. And all the items are checked before they are shipped out to ensure the quality. You can contact us if you have any issues in this link: http://support.dresslily.com/ Thanks for your support and kind understanding. Best Regards Dresslily Customer Service

Dear Dawn B., Thank you for your message. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. You can contact us if you have any other issues. Here is link to contact us: http://support.dresslily.com/ Thank your for your support and kind understanding. Best Regards Dresslily Customer Service

Dear Carolyn S., Thank you for your important message. I am sorry to telll you that we did not find your order in our syatem. Could you please check the order number again? You can contact us with your correct order number or rmail address in this link: http://support.dresslily.com/. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

Dear Vicki W., Thank you for bringing the issue to our attention. We are really sorry that you did not receive your order. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/ We very much regret for this inconvenience. Best Regards Dresslily Customer Service

Dear Grisel C., Thank you for your message. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service