DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

It has been over a month since my order "shipped". after going online and looking at other customer reviews, i now understand that "dresslily" is fraudulent. i submitted by 1 star (they didn't have a 0 star) customer review and now i will be pursuing a fraud claim with my credit card company. hopefully this will have a significant adverse impact on your operation. It has been over a month since my order "shipped". after going online and looking at other customer reviews, i now understand that "dresslily" is fraudulent. i submitted by 1 star (they didn't have a 0 star) customer review and now i will be pursuing a fraud claim with my credit card company. hopefully this will have a significant adverse impact on your operation.

Answer:

Dear John, Thank you for your feedback. Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/ All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. For your order, please contact us on our support center with your order number. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Yes, a month ago i bought a dress and i'm still waiting. how do i know what happened, or how can i get my money back? Yes, a month ago i bought a dress and i'm still waiting. how do i know what happened, or how can i get my money back?

Answer:

Dear Ricardo, Thank you for your feedback. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please indicate us your order number on our support center here http://www.dresslily.com/m-article-id-12.htm We will check it for you. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where is my order ?!

Answer:

Dear Katie, Thank you for your inquiry. Please tell us your order number to our support center here http://www.dresslily.com/m-article-id-12.htm We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where is my order

Answer:

Dear Dawn, Please indicate your order number to our support center here http://www.dresslily.com/m-article-id-12.htm. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I have ordered two different times and only the pillow covers have arrived. the payment for these things was posted very promptly on my credit card account. however, the things i was anxious to receive like the shower curtain, night lights, blackout curtains and window tulle i've waited for since feb 25th. i have gotten shipping numbers a couple of weeks ago but they don't work..post says they were never received by the shipping company. please check into this. it has become frustrating waiting for my purchases. p.s. my friends whose names are at the top of the facebook ad said they never did business with your company. I have ordered two different times and only the pillow covers have arrived. the payment for these things was posted very promptly on my credit card account. however, the things i was anxious to receive like the shower curtain, night lights, blackout curtains and window tulle i've waited for since feb 25th. i have gotten shipping numbers a couple of weeks ago but they don't work..post says they were never received by the shipping company. please check into this. it has become frustrating waiting for my purchases. p.s. my friends whose names are at the top of the facebook ad said they never did business with your company.

Answer:

Dear Shirley, We are sorry to hear that you have experienced delivery issue. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please tell us your order number to our support center so that we can check it for you. Thank you for your support. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Case number: pp-005-571-636-155 seller's name: hassan transaction amount: $19.26 aud your transaction id: 7bb50737wc952852w i am looking at so many complaints about one of your sellers hassan who is robbing people and not sending items. i am waiting for an item for 3 months now. i have filed a complaint and he is not responding. please read reviews on this person a fraud and scammer that you allow to bring the name of dress lilly down. https://www.facebook.com/dresslilyvictimsbandresslily/posts/10209614659785793 Case number: pp-005-571-636-155 seller's name: hassan transaction amount: $19.26 aud your transaction id: 7bb50737wc952852w i am looking at so many complaints about one of your sellers hassan who is robbing people and not sending items. i am waiting for an item for 3 months now. i have filed a complaint and he is not responding. please read reviews on this person a fraud and scammer that you allow to bring the name of dress lilly down. https://www.facebook.com/dresslilyvictimsbandresslily/posts/10209614659785793

Answer:

Dear Mel, Thank you for your message. Please kindly tell us your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Case number: pp-005-571-636-155 seller's name: hassan transaction amount: $19.26 aud your transaction id: 7bb50737wc952852w i am looking at so many complaints about one of your sellers hassan who is robbing people and not sending items. i am waiting for an item for 3 months now. i have filed a complaint and he is not responding. please read reviews on this person a fraud and scammer that you allow to bring the name of dress lilly down. https://www.facebook.com/dresslilyvictimsbandresslily/posts/10209614659785793 Case number: pp-005-571-636-155 seller's name: hassan transaction amount: $19.26 aud your transaction id: 7bb50737wc952852w i am looking at so many complaints about one of your sellers hassan who is robbing people and not sending items. i am waiting for an item for 3 months now. i have filed a complaint and he is not responding. please read reviews on this person a fraud and scammer that you allow to bring the name of dress lilly down. https://www.facebook.com/dresslilyvictimsbandresslily/posts/10209614659785793

Answer:

Dear Mel, Thank you for your information. We know there are some negative reviews on our page. Most of them are complaining about orders that are still processing or not received yet. But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you. As for delivery complaints, we offer several shipping methods with different speed. Please check this link: http://www.dresslily.com/ Please rest assured that we work very hard everyday to improve our quality and our service. Please kindly tell us your order number to our support center here http://www.dresslily.com/m-article-id-12.htm Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Seems missing orders or orders that never show up is common. i would like to be refunded for a shirt that never showed up or i will contest charges with my bank. Seems missing orders or orders that never show up is common. i would like to be refunded for a shirt that never showed up or i will contest charges with my bank.

Answer:

Dear Jackie, Thank you for your feedback. All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs. See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm. Please kindly tell us your order number to our support center at this link http://www.dresslily.com/m-article-id-12.htm We support team will check it for you. Thank you for your cooperation. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

My order number is ll1702281903455026, has it been shipped My order number is ll1702281903455026, has it been shipped

Answer:

Dear Sharon, Thank you for your inquiry. Your order has been shipped out on March 12th and we have sent an email to you with the shipping information. Please kindly log in your account and check it. If there is any further inquiry, please kindly reply to us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Order ll1701141650575750 shipping number: shipping time: bj14844346261370 2017-01-16 00:34:46 never received any of this order. Order ll1701141650575750 shipping number: shipping time: bj14844346261370 2017-01-16 00:34:46 never received any of this order.

Answer:

Dear Keri, Thank you for your recent order. Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid. For more details, please kindly contact us on our support center. Thank you for your support. Dresslily Customer Support Team

By CustomerService R., over a year old

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