How long does delivery take and what is the returns policy?

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How long does delivery take and what is the returns policy?

asked by Toni A. on 8/9/15

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More questions about Dylan Queen UK

What is your returns policy?
Does anyone have the address for these people? Ive been completely ripped off and need the address so I can send the hideous dress back and the bank and investigate it and help me get my money back. Any help will be greatly appreciated.
I would like to know that after receiving the dress and jacket for a wedding in May, the jacket isn't the same measurements I gave them, its full of marks and flaws in the material and the dress is sooo bad I can t wear it. They have made it completely incorrect and again its not been finished. I have tried to communicate with them and all they said was take it to the cleaners to get pressed! I need a refund instead.
How do you get a refund from these people
You have many bad reviews about receiving a dress that looks nothing like that has been ordered so I am very confused if I should order the dress I found on your site which I absolute love. Also I need to be certain whether I will get a refund back if I do not like it
What is the return policy
Are you in Hong Kong!? What telephone # can I reach you. Can I return the dress and get a full refund?

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Charlotte P. · Answer 1 · 2015-09-24T04:14Z

Charlotte P.

on 9/24/15

Their returns policy doesn't apply. They say you can return on their policy but no matter what the problem is with your dress they don't do returns. Been having problems with them for ages now.

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