Where is this company located

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Dylan Queen UK Questions & Answers

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Where is this company located

asked by Debra W. on 4/25/15

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More questions about Dylan Queen UK

What is your returns policy?
Does anyone have the address for these people? Ive been completely ripped off and need the address so I can send the hideous dress back and the bank and investigate it and help me get my money back. Any help will be greatly appreciated.
I would like to know that after receiving the dress and jacket for a wedding in May, the jacket isn't the same measurements I gave them, its full of marks and flaws in the material and the dress is sooo bad I can t wear it. They have made it completely incorrect and again its not been finished. I have tried to communicate with them and all they said was take it to the cleaners to get pressed! I need a refund instead.
How do you get a refund from these people
You have many bad reviews about receiving a dress that looks nothing like that has been ordered so I am very confused if I should order the dress I found on your site which I absolute love. Also I need to be certain whether I will get a refund back if I do not like it
What is the return policy
Are you in Hong Kong!? What telephone # can I reach you. Can I return the dress and get a full refund?

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teresa b. · Answer 1 · 2015-04-26T09:32Z

teresa b.

on 4/26/15

Dresses are made in china, poor quality and non refundable as wont give refunds even if item s faulty. DO NOT USE THEM. I have now received a further £25 charge from TNT for delivery. Go to Finsbury park London whole street prom dress prices start from £25-£350 good luck

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Carol S. · Answer 2 · 2015-04-25T08:37Z

Carol S.

on 4/25/15

It has a UK web site & a UK billing address, but it appears its really based in China!

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