Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

Wd: [#8881169755] is my order number. can you please find out what happened to it there has been no update on the tracking website for 2 months. ann

Answer:

Thank you for your feedback. It is a shame that you have not received the parcel yet. We've forwarded the information to our service team and they'll send your email gmail.com an email in 24 hours with the detailed information. Please check your email later. If you don't receive it, you may check your spam box or junk folder. You may also contact us via feedback@floryday.com. Thank you for time and sorry for the inconvenience caused.

By Floryday F., over a year old

Question:

I placed an order in sept which was dispatched in november when i track it it is still in transit in china. no one is replying to my queries. any advice I placed an order in sept which was dispatched in november when i track it it is still in transit in china. no one is replying to my queries. any advice

Answer:

Thank you for your feedback. It is a shame that you have not received the parcel yet. We've forwarded the information to our service team and they'll send your email gmail.com an email in 24 hours with the detailed information. Please check your email later. If you don't receive it, you may check your spam box or junk folder. You may also contact us via feedback@floryday.com. Thank you for time and sorry for the inconvenience caused.

By Floryday F., over a year old

Question:

Hi floryday, i didn't receive a packing slip with my order. so, i don't have an order # or any reference. i wish to return part of my order due to both items being to small. what is process? Hi floryday, i didn't receive a packing slip with my order. so, i don't have an order # or any reference. i wish to return part of my order due to both items being to small. what is process?

Answer:

Thank you for contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time.

By Floryday F., over a year old

Question:

Do the jeans run short Do the jeans run short

Answer:

Thank you for contacting. We are sorry that currently we don't provide jeans. We have fashion dresses, amazing coats and so on. For more details, you can visit http://www.floryday.com/ Should you have any other questions, please contact us through feedback@floryday.com.

By Floryday F., over a year old

Question:

Floryday is situated in what country ? what's the home of the site? Floryday is situated in what country ? what's the home of the site?

Answer:

Thank you for visiting us. Our office is located in UK and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Now we have warehouse for returning in UK, Australia, Norway, USA and so on, so that our customers have better shopping experiences. Should you have any other questions, please contact us through feedback@floryday.com.

By Floryday F., over a year old

Question:

What is the delivery time to australia? can i register the parcel for security, to be able to track it? What is the delivery time to australia? can i register the parcel for security, to be able to track it?

Answer:

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 7-14 business days for standard shipping. We are sorry but none of our cooperated express companies provide insurance service. But please be assured that the delivery companies we cooperate with are all world-famous and trustworthy ones such as DHL, Post Office. According to our records, unexpected accidents rarely happen to our packages. If unfortunately there is something wrong with your package, you can contact us and our after-sale staff will deal with it for you. Once your order is shipped out, our system will send you a Shipping Confirmation Email that includes your tracking number. Just click on the link and it will take you to DHL, UPS or other delivery company websites and you will know where your package is. Please contact us through feedback@floryday.com if you need any further assistance.

By Floryday F., over a year old

Question:

Ticket #1758013218 hi, i'm still waiting for the usa warehouse address to determine how much i'll have to pay to ship a coat back that was not manufactured properly. i was told i'd get a full refund for the coat, but that floryday wouldn't cover shippig even though it is not my error. i'm really disapppointed and will definitely not give good reviews. Ticket #1758013218 hi, i'm still waiting for the usa warehouse address to determine how much i'll have to pay to ship a coat back that was not manufactured properly. i was told i'd get a full refund for the coat, but that floryday wouldn't cover shippig even though it is not my error. i'm really disapppointed and will definitely not give good reviews.

Answer:

Thank you for contacting. We have sent you an email with our top explanation. Would you please check it as well as you spam box? Should you have any other questions, please contact us through feedback@floryday.com. Have a nice day!

By Floryday F., over a year old

Question:

I have a tracking number for order 020975492411, but no delivery service name. i've tried usps, fedex, ups and no luck. i paid express shipping and want an answer please. I have a tracking number for order 020975492411, but no delivery service name. i've tried usps, fedex, ups and no luck. i paid express shipping and want an answer please.

Answer:

Thank you for your order. For your case, the shipping company is QJT, you can track it on http://www.qjingtong.com/en/ For more questions, you can contact us through feedback@floryday.com

By Floryday F., over a year old

Question:

Why have i not gotten an answer to several emails looking for a return address? Why have i not gotten an answer to several emails looking for a return address?

Answer:

Hi Joan, Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectation and extend our sincere apologies. We have sent you gmail email with top solution. Please have a check and give us a confirmation back and we will try our best to help you out. For any issues, you may also send us emails to our feedback@floryday.com. Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards,

By Floryday F., over a year old

Question:

Hey how long i have to wait for delivery to ireland from floryday Hey how long i have to wait for delivery to ireland from floryday

Answer:

Thank you for contacting us. The order will be sent out within 7 days from the day you place the order. Shipping time depends on the shipping method you choose. We have expedited shipping for 3-6 business days and 15-20 business days for standard shipping to Ireland. For more questions, you may contact us at feedback@floryday.com. Have a nice day!

By Floryday F., over a year old

1...596061626364...77

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Floryday?