Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

Could you let me know if my order 021 924897312 has been despatched yet and when will i receive it. Could you let me know if my order 021 924897312 has been despatched yet and when will i receive it.

Answer:

Hi Trish, Thank you for your inquiry. We checked and confirmed your order was sent out on November 7. We'll send you an email with the tracking number and detailed information due to privacy protection. Please check your hotmail email. For more questions, you may contact us at feedback@floryday.com. Thank you. Kind Regards, Floryday

By Floryday F., over a year old

Question:

Please tell me the address to send back my dress as it is far too small Please tell me the address to send back my dress as it is far too small

Answer:

Hi Judith, We checked it for you and your return issue has been solved. Please contact us via feedback@floryday.com if you need any further assistance. Thank you again for your time. Kind Regards, Floryday

By Floryday F., over a year old

Question:

I need an email address as i need to ask if you make size 18 dresses? I need an email address as i need to ask if you make size 18 dresses?

Answer:

Thank you for your inquiry. Please know that we have our own size chart. As you know, size chart differs in different countries and as our dresses are shipped worldwide, our size chart will make things more convenient for our customers. Each dress has its size chart and the dimensions of each size are stated under the size chart. You can refer to it and choose your size. For more questions, you may contact us at feedback@floryday.com. Thank you. Kind Regards, Floryday

By Floryday F., over a year old

Question:

What is your return policy? What is your return policy?

Answer:

Thank you for your inquiry. If you have after sale issues once you receive your order, please contact our customer service in 14 days and they'll do their best to help you with your order. You may refer to our return policy: http://www.floryday.com/return-policy.html For more questions, you may contact us at feedback@floryday.com. Thank you. Kind Regards, Floryday

By Floryday F., over a year old

Question:

Yes i've tried numerous times by e-mail concerning an order that i placed nearly one month ago, but as yet i've received no answer despite my credited card being debited. please advise on what i can now do? Yes i've tried numerous times by e-mail concerning an order that i placed nearly one month ago, but as yet i've received no answer despite my credited card being debited. please advise on what i can now do?

Answer:

Hi Kim, Thank you for your feedback. Normally the confirmation email and the shipment notice will be sent to the email address you used to place the order after the order is confirmed. Would you please check it again or have a check with your spam box or junk folder? Would you please let us know your order number and we'll check it for you. Please send us an email to feedback@floryday.com with the title of "sitejabber+your order number+your concern", and we'll give you a reply in 24 hours. Thank you. Kind Regards, Floryday

By Floryday F., over a year old

Question:

Hi i placed an order on 17th sept payment was taken and the 3 dresses were to be shipped within 7 days......when i didn't receive anything two weeks later i email to enquire on my order...... i received no answer so i emailed a few more times. i have not heard anything from floryday. i would appreciate someone from floryday to follow up with me please!! regards grainne Hi i placed an order on 17th sept payment was taken and the 3 dresses were to be shipped within 7 days......when i didn't receive anything two weeks later i email to enquire on my order...... i received no answer so i emailed a few more times. i have not heard anything from floryday. i would appreciate someone from floryday to follow up with me please!! regards grainne

Answer:

Hi Grainne, Thank you for your feedback. It is a shame to know that you have not received your order. 7 days only refers to that the order will be sent out within 7 days from the day you place the order, and we indicate on our website that shipping time is not included. Can we know which shipping method you chose? As for the emails you sent to us, normally our service team will reply in 24 hours. Would you please check your spam box or junk folder? Please also send us an email to feedback@floryday.com with the title of "sitejabber+your order number+your concern", and we'll give you a reply in 24 hours as soon as we get the email. Thank you for your understanding. Kind Regards, Floryday

By Floryday F., over a year old

Question:

Where are you based

Answer:

Thank you for your question. Our office is located in England and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Now we have warehouse for returning in UK, Australia, Norway and New Zealand so that our customers have better shopping experiences, and we'll expand it in other countries and district in the near future. Should you have any other questions, please contact us. Best regards, Floryday

By Floryday F., over a year old

Question:

Hi where is flory day based ?

Answer:

Hello Romy, Thank you for your question. Our office is located in England and our warehouse is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Now we have warehouse for returning in UK, Australia, Norway and New Zealand so that our customers have better shopping experiences, and we'll expand it in other countries and district in the near future. Should you have any other questions, please contact us. Best regards, Floryday

By Floryday F., over a year old

Question:

Order # 026418954013 7/20/16 how do i get a refund? i only got 1 dress, the 2nd dress is temporarily not avail. i asked to get replaced but they were sent to the wrong address, it's been 3 months, i would like my money back $70.31. at this point when i contacted floryday.com directly they don't answer. need someone to help me!!!! Order # 026418954013 7/20/16 how do i get a refund? i only got 1 dress, the 2nd dress is temporarily not avail. i asked to get replaced but they were sent to the wrong address, it's been 3 months, i would like my money back $70.31. at this point when i contacted floryday.com directly they don't answer. need someone to help me!!!!

Answer:

Hello Jenny, Thank you for your message. We have sent you the email about the solution. Please check your email, and if you cannot find it, please check the spam box. Any other questions, please contact with feedback@floryday.com. Have a nice day! Best regards, Floryday

By Floryday F., over a year old

Question:

I received my order and none of the items fit, but i am not able to find a way to return them. the site says merchandise needs to be returned within 14 days, but gives no return instructions. it gives an email for service, which i sent, but i have not gotten a response. any suggestions? I received my order and none of the items fit, but i am not able to find a way to return them. the site says merchandise needs to be returned within 14 days, but gives no return instructions. it gives an email for service, which i sent, but i have not gotten a response. any suggestions?

Answer:

Hi Terry, Thank you for your question. Suppose there's a misunderstanding. 14 days means customers need to contact our service team in 14 days from the day they receive the parcel if there's any problem with the order, not to returning the order in 14 days. It is a shame to know that the dress does not fit. Would you please let us know your order number and we'll check it for you. Please send us an email to feedback@floryday.com with the title of "Sitejabber+your order number+your concern", and we'll reply you in 24 hours. Thank you for your understanding. Kind Regards, Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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