Freelancer has a rating of 4.7 stars from 18,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
Date of experience: October 30, 2024
Angie not only solved my problem but also ensured further immediate actions towards which was beyond expectation. Thank you Angie, you've been extremely helpful and I really appreciate you for the help.
Date of experience: November 3, 2024
I recently had the pleasure of meeting with Mr. Jonny a representative from freelancer.com, and I must say it was an incredibly positive experience. His professionalism, expertise, and clear communication skills stood out throughout the discussion. He took the time to listen attentively to every detail and provided valuable insights that added a lot of clarity to our conversation.
What impressed me most was his ability to address complex topics with simplicity, ensuring that everyone involved was on the same page. His approach was collaborative and solution-focused, which made the meeting both productive and enjoyable. I truly appreciate his commitment to fostering a constructive dialogue and look forward to future interactions with him.
Thank you, Mr. Jonny, for your time and guidance and for warding me the Rising Star badge!
Date of experience: October 15, 2024
I've had the pleasure of working with a fantastic client through Freelancer.com, and I can confidently say that this platform is a game-changer for freelancers. The entire process—from bidding to final delivery—was streamlined, professional, and efficient, making it easy to focus on what I do best: web development and graphic design.
Date of experience: December 5, 2024
I had a great experience working with Mr. Jonny.
His professionalism, prompt communication, and dedication to delivering exceptional quality exceeded my expectations. He was attentive, knowledgeable, and made the process seamless. I highly recommend his expertise to anyone looking for reliable assistance.
Date of experience: November 27, 2024
I had an outstanding experience with the support team!. They were prompt and genuinely cared about resolving my issue. I appreciate their professionalism and dedication to customer satisfaction. Highly recommend their services to anyone in need of assistance! Thank you for taking care of your customers.
Date of experience: October 5, 2024
I had an excellent experience with customer care! The team was prompt, professional, and very helpful in resolving my issue. They took the time to understand my situation and provided a solution quickly. I truly appreciate their support and would highly recommend their services. Thank you for your great assistance!
Date of experience: December 11, 2024
I had the pleasure of being assisted by a wonderful customer service representative named Nicola from Freelancer. He was incredibly patient, wise, and thorough in his responses to all my questions. No matter how many questions I asked, Nicola always replied with calmness, wisdom, and professionalism. He never seemed frustrated or rushed, and he consistently provided clear and helpful answers. My experience with him was truly exceptional, and I am grateful for his excellent support
Date of experience: October 18, 2024
You are experiencing an issue where the description of some projects is automatically removed when trying to publish them on the "Freelancer" platform. Despite following the site's guidelines, the description is deleted without any clear notification or explanation. This issue hinders the project publishing process and affects your ability to effectively communicate with potential freelancers.
Date of experience: October 31, 2024
Freelancer offers a large marketplace for freelancers and clients across various fields, including writing, design, programming, and more. The platform is user-friendly, with options to filter jobs by skill level, budget, and time frame. Additionally, it offers a built-in chat system for easy communication and a milestone payment system that ensures payments are secure for both parties.
Date of experience: November 13, 2024
Olivia is most helpful in answering questions and tending to concerns!
Freelancer is a wonderful place to explore work opportunities relating to one's fields of interest, expertise, passions and skills. It has opened many doors for me and revealed new avenues of remote project work that I may never even have considered had I not discovered Freelancer!
Date of experience: November 2, 2024
I'm thoroughly impressed with the exceptional support I received from Freelancer.com! Not only did they assist me in every way possible, but they also went above and beyond to help me verify my phone number and identity.
Their verification process was seamless and efficient, thanks to their dedicated team specially Angie. I'm grateful for their patience and professionalism throughout the process.
Freelancer.com has exceeded my expectations, and I highly recommend their platform to anyone seeking reliable and secure freelance services.
Date of experience: September 18, 2024
I had an excellent experience with the support team( Angie)!. She is attentive, professional, and went above and beyond to address my concerns promptly. It's refreshing to receive such efficient and friendly service. Thank you for making the process smooth and hassle-free.
Date of experience: November 2, 2024
Well, My experience was with Russell, We had a meeting together, she start asking me politely questions about my birthday, date of join, country and social media accounts link... Then he helped me go through different questions about my skills and later on add back the verified badge to my account.
Thanks Russell.
Date of experience: December 10, 2024
It was a very easy and friendly process! I got all my answers regarding preferred freelancer program and the terms and conditions. Also I got more information what could be necessary and will keep me fit for this platform. Whole sessions was very helpful and informative. I appreciate their basically Mr Jonny. That you so much.
Date of experience: November 17, 2024
I had an issue with the withdrawal process and reached out to Freelancer support. Angie M. Was incredibly helpful, understanding my concerns with ease. He provided a clear, detailed explanation and addressed each of my questions promptly. Angie's quick, friendly, and professional responses made the process much easier and left a great impression. This level of support enhances the Freelancer experience—thank you, Angie, for making a potentially stressful situation smooth and manageable!
Date of experience: November 13, 2024
This is an exceptional freelancing platform that connects talented individuals with a wide range of job opportunities, allowing freelancers to showcase their skills and find projects that match their expertise. The user-friendly interface and diverse categories make it easy for both clients and freelancers to navigate and collaborate effectively.
Date of experience: December 2, 2024
Freelancer's support team was really helpful and prompt in resolving my issue. They provided clear instructions and were very professional in handling my concerns. I'm satisfied with their quick response and assistance. Thanks for your excellent service!
Date of experience: November 28, 2024
The Freelancer.com verification process was straightforward and professional. It involved a quick video interview to confirm my identity and validate my skills. The instructions were clear: I used a laptop with a camera and earphones, and everything was conducted smoothly through the platform using Google Chrome. The process gave me confidence in Freelancer's commitment to maintaining a trustworthy environment. Earning the "Verified" badge has noticeably improved my profile visibility and credibility with clients. Overall, it was a great experience, and I'd recommend completing it to stand out in the competitive freelancing space.
Date of experience: December 7, 2024
I am incredibly impressed with the exceptional help I received from Nicola. She was not only prompt but also extremely thorough and thoughtful. Nicola's dedication to ensuring everything was perfect exceeded my expectations. I am deeply grateful for her kindness and highly recommend her to anyone in need of assistance. Thank you, Nicola, for your outstanding support!
Date of experience: September 2, 2024
First time by myself completely this project without my daughter assistance. However, the second logo without any assistance, but from freelancer. Thank for your guidance and helping me choose the winner and to purchase other entries.
Date of experience: October 27, 2024
I recently completed a project on Freelancer and had a fantastic experience. The platform provided me with easy access to quality clients and streamlined the entire process, from project bidding to payment. Communication tools on the platform made collaboration seamless, and I appreciated the security features that ensured smooth transactions.
Freelancer has helped me expand my professional opportunities, and I would highly recommend it to other freelancers or employers seeking skilled talent.
Date of experience: November 15, 2024
Russel V from the freelancer staff was beneficial during my verified freelancer interview. Guided me through the entire process with clarity and professionalism, asked relevant questions ensuring I understood each step of the verification. Russel patiently answered all my questions, provided valuable insights, and ensured I felt comfortable throughout the interview. I truly appreciated his friendly approach and attention to detail, which made the interview much easier.
Date of experience: October 8, 2024
I've had a great experience with Freelancer.com. It's a fantastic platform for freelancers to showcase their expertise. It connects you with clients who value quality work and offers numerous opportunities to expand your portfolio.
Date of experience: August 30, 2024
I recently ventured into hiring freelancers through an online platform, which initially generated significant interest from potential candidates. As a project manager with multiple ongoing initiatives, I was optimistic about finding talented professionals to support our work. After a careful selection process, I chose a freelancer and followed standard procedures, including paying a deposit and establishing communication channels. Unfortunately, the freelancer unexpectedly terminated their involvement without providing any explanation or professional courtesy. This experience has made me cautious about using freelance platforms, though I understand this may have been an isolated incident and not representative of the broader freelance community. I'm now seeking advice on how to better protect myself and my projects in future freelance engagements.
Date of experience: November 17, 2024
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).