Gearbest FAQ | Sitejabber

Question:

J'airecu mon manteax d'hiver sku no 195522022 il est trop petit comment le retourné J'airecu mon manteax d'hiver sku no 195522022 il est trop petit comment le retourné

Answer:

Dear Pierre, We are so sorry that you have size issues with your item. We gearbest offer a clear size chart below our item description on all product pages. We ask that customers can refer to the size chart and use their correct measurements compared with our chart to check the correct size before ordering. Could you please tell us your order number or ticket number? Once we received the details, we will check and deal with this issue to your satisfaction. Thank you for your patience. Looking forward to hearing from you. Gearbest.com

By Lily L., over a year old

Question:

I made a purchase back in february which arrived so damaged i refused to accept it at post office, since then gearbest informed me that i would not be refunded, as the shipping cost was high... very strange response. i currently spend about $1000/month at banggood without similar issues. i never received a refund or replacement item from gearbest, and so, can you give me any reason whatsoever to risk spending any money here again? i have plenty of buying to do, but require a vendor that can at least be trusted. so far, it's a big fail at gearbest, and they are still in the red, owing me my refund. I made a purchase back in february which arrived so damaged i refused to accept it at post office, since then gearbest informed me that i would not be refunded, as the shipping cost was high... very strange response. i currently spend about $1000/month at banggood without similar issues. i never received a refund or replacement item from gearbest, and so, can you give me any reason whatsoever to risk spending any money here again? i have plenty of buying to do, but require a vendor that can at least be trusted. so far, it's a big fail at gearbest, and they are still in the red, owing me my refund.

Answer:

Dear Alasdair, Thank you for contacting us about your issue. We wish to apologize for any inconvenience caused and we are always here to help you. Could you please tell us your order number and ticket number? Once we received the details, we will check and deal with this issue to your satisfaction. Thank you for your patience. Looking forward to hearing from you. We will try our best to help you. Gearbest.com

By Lily L., over a year old

Question:

How can i be sure that the product will arrive on time and working 100%? there are 50/50 messages of good shipping and quality and there are others of bad quality and the product didnt arrive----

Answer:

Dear Lazaro, Thank you for your kind inquiry of product and shipping. We gearbest are proud of providing our customers with brand new and original products. And our related colleagues will do a carefully and thoroughly quality checking before dispatching the parcel.And we will also dispatch our products with protective material so that could be delivered to our customer in perfect state. Please kindly check our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html For most of products, we provide 45 days money back guarantee and 1 year repair guarantee. For the shipping issue, We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs. For more details on our shipping methods and whether free shipping is available, please see here: http://www.gearbest.com/about/shipping-methods.html. If you have any problems about your order, please feel free to contact us at this site at any time: http://www.gearbest.com/about/contact-us.html, we will try our best to help you. Thank you for your assistance. Gearbest.com

By Lily L., over a year old

Question:

Is the payment verification obligatory? Is the payment verification obligatory?

Answer:

Dear Salvatore, Thank you for your feedback. We are sorry to hear you have issues about the payment. Please kindly check our payment verification here: http://www.gearbest.com/about/verify-payment.html To protect everyone against a small number of fraudsters, we have to apply these payments ID verification checks randomly. If any inquiry or issue, please contact us at this site at any time: http://www.gearbest.com/about/contact-us.html. Thank you for your kind support. Gearbest.com

By Lily L., over a year old

Question:

I want know the total price of redmi 4 prime including custam taxes?? I want know the total price of redmi 4 prime including custam taxes??

Answer:

Dear Prashanth, Thank you for your kind inquiry of this product. Please check the price of the product here: http://www.gearbest.com/redmi-4-_gear/c_11992 /? Odr=hot Please kindly refer to our policy here: http://www.gearbest.com/about/faq.html (see Tax and Customs Duties). We encourage all customers to check with their local customs in advance to confirm that their gadgets can be imported to their country before purchase. If there is any issue or inquiry, please feel free to contact us here: http://www.gearbest.com/about/contact-us.html We are available to contact 24 hours a day. Thank you. Gearbest.com

By Lily L., over a year old

Question:

I want to buy megir watch. is it genuine or duplicate one in this website? I want to buy megir watch. is it genuine or duplicate one in this website?

Answer:

Dear Sandeep, Thank you for your inquiry about this product. Please kindly note we offer genuine MEGIR watch with good quality and reasonable price. For more detailed information of the item, please check it here: http://www.gearbest.com/megir-watch-_gear/ If any inquiry or issue, please contact us at this site at any time: http://www.gearbest.com/about/contact-us.html. Thank you for your kind support. Gearbest.com

By Lily L., over a year old

Question:

If i order the ilife a4 smart robotic vacuum cleaner( warehouse options: us-la) tonight when can i get my house? i live in sacramento, usa. If i order the ilife a4 smart robotic vacuum cleaner( warehouse options: us-la) tonight when can i get my house? i live in sacramento, usa.

Answer:

Dear Daniel, Thank you for your inquiry about shipping. We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs. For more details on our shipping methods and whether free shipping is available, please see here: http://www.gearbest.com/about/shipping-methods.html. Please feel free to contact us at support center cia this link: http://www.gearbest.com/about/contact-us.html We will provide more detailed information within 24 hours for you. Thank you. Gearbest.com

By Lily L., over a year old

Question:

Your order says packaging and processing time are also required. i require an exact time range for how long that will take (1-2 business days for example) before i place any order. Your order says packaging and processing time are also required. i require an exact time range for how long that will take (1-2 business days for example) before i place any order.

Answer:

Dear Nathan, Thank you for your inquiry about processing time. Total Delivery Time = Processing Time + Packaging Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order. For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more. The exact shipping time depends on the shipping method you choose and the country you come from. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html We advise you contact us at this site for any issue: http://www.gearbest.com/about/contact-us.html Thank you for your support. Gearbest.com

By Lily L., over a year old

Question:

If i order the hubsan h501s tonight when can i expect delivery? i live in north carolina, usa. If i order the hubsan h501s tonight when can i expect delivery? i live in north carolina, usa.

Answer:

Dear Richard, Thank you for your inquiry about shipping. Please kindly note the exact shipping time depends on the shipping method you choose and the country you come from. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html We advise you send a message with title"sitejabber Q&A from Richard P." to support@gearbest.com. We will offer more detailed information for you. Thank you for your collaboration and kind support. Gearbest.com

By Lily L., over a year old

Question:

Hello, i ordered a jumper ezbook 2 ultrabook laptop windows 10 home 14 inch intel for 170 euro and 0.50 sentfee. i went to pay but payment failed, tried again, failed again so i thought lets try again tomorrow now i see that payment went through twice and the price is 189 instead of 170. i would like to cancel one of the orders and have the correct price of 170euro as advertised for the other order. i submitted a ticket hoping this will get sorted out. anything else i can do but wait for a reply ? Hello, i ordered a jumper ezbook 2 ultrabook laptop windows 10 home 14 inch intel for 170 euro and 0.50 sentfee. i went to pay but payment failed, tried again, failed again so i thought lets try again tomorrow now i see that payment went through twice and the price is 189 instead of 170. i would like to cancel one of the orders and have the correct price of 170euro as advertised for the other order. i submitted a ticket hoping this will get sorted out. anything else i can do but wait for a reply ?

Answer:

Dear Sofie, Thank you for your feedback and inquiry here. Please kindly note the payment is processed automatically by system. Learn more of payment methods here: http://www.gearbest.com/about/payment-methods.html Could you please provide the order number or the ticket ID you sumbitted? We also advise you contact us at this site for any issue: http://www.gearbest.com/about/contact-us.html Thank you for your understanding. Gearbest.com

By Lily L., over a year old

Gearbest Questions & Answers

J'airecu mon manteax d'hiver sku no 195522022 il est trop petit comment le retourné J'airecu mon manteax d'hiver sku no 195522022 il est trop petit comment le retourné

How can i be sure that the product will arrive on time and working 100%? there are 50/50 messages of good shipping and quality and there are others of bad quality and the product didnt arrive----

Is the payment verification obligatory? Is the payment verification obligatory?

I want know the total price of redmi 4 prime including custam taxes?? I want know the total price of redmi 4 prime including custam taxes??

I want to buy megir watch. is it genuine or duplicate one in this website? I want to buy megir watch. is it genuine or duplicate one in this website?

If i order the ilife a4 smart robotic vacuum cleaner( warehouse options: us-la) tonight when can i get my house? i live in sacramento, usa. If i order the ilife a4 smart robotic vacuum cleaner( warehouse options: us-la) tonight when can i get my house? i live in sacramento, usa.

If i order the hubsan h501s tonight when can i expect delivery? i live in north carolina, usa. If i order the hubsan h501s tonight when can i expect delivery? i live in north carolina, usa.

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