Kogan.com

I purchased a computer tower from AUSTRALIAN HOME STORE. Worst decision I ever made! When it arrived, there where parts moving round inside the tower. They told me I could get a refund, as did Kogan. When I paid to send it back to them, I didn't get one. Kogan didn't help either. I had to pay to get the tower back, and part of it was broken. DON'T BUY ANYTHING FROM AUSTRALIAN HOME STORE OR FROM KOGAN! YOU'LL REGRET IT!

Deserve Zero stars! Worst for online shopping! Terrible customer service, they just don't care except to take your money. Misleading claims and poor communication. Any company that doesn't provide a number to call when things go wrong is dodgy! The automated email responses are frustrating & every excuse is made to get out of honoring a discount or even free delivery. Don't waste your money. They remove all negative feedback from social media too. Dodgy practices!

OffersI have email communicatipn from kogan for 50% discount on yearly subscription and thier team cannot fulfill the offer subscribed before end date. Kogan charged full amount and not taking any action to refund full or processing 50% discoynt. RIP OFF.

I have bought lights from them and they sent me faulty one. I asked for refund or exchange and they have ignored my emails after sending 100 of emails to follow up and still nothing. Today I found out without my permission they reorder those $#*!ty product which I asked for refund again without my permission and charge me again for them. They are totally scam. Never ever buy anything from those thieves.

Welcome! How can I help you with your question?
Unauthorised savings acct debit...99.00 NAB acct now in dispute authorise Your conversation reference ID is #*******. PLEASE ADVISE
You

I'm sorry to hear about the unauthorized debit from your savings account. To better assist you, could you please provide more details about the transaction in question? When did you notice the unauthorized debit, and have you contacted your bank about this issue?
This morning
You

Thank you for the information. To assist you further, could you please confirm if you have already contacted your bank to report the unauthorized debit from your savings account?
Yes
You

Ok, got it! I'm sending you to a secure page to join Ask-Crew for only AU$1 (fully refundable).

WHAT! They want me to give them my bank details again to take a $1...did they not read the content of the above details of an unauthorised payment? OMG no more online purchases for me. I am a pensioner I cannot afford this. I wish they would contact me back and just tell me what was the purchase and where is the item being delivered to...
You paid $99.00
Transaction Details
Date:11 AprilApr 2024A E S T / A E D T(AEST/AEDT)
From
835******
To
Kogan.com
Status
Pending
Category
Shopping
Description
POS 11/04 Kogan.com Melbourne

Do not ever purchase a kogan product if you require any help at all.
All enquiries are routed through emails.
Their actual help line is so overwhelmed by people desperate to contact ANY human it hangs up on you (it tells you it's overwhelmed)
I have a kogan phone number that I needed assistance with overseas.
Forget it.! 4 days of emails... No reply apart from giving me an acknowledgement.
More than $100 in overseas calls trying to talk to anyone. Nadda!
Their website constantly directs you in circles. Their the self check in of products, you have to do EVERYTHING yourself.
Never again!
Cancelling my service and finding some humans who actually give service

Just reading below and yes I have been hit with the ridicilous $99 membership. If I want to be a member I will tick a box not have the company do it for me so I get hoodwinked. I am in the process of going through fair trading. We all need to do this or even get an interested solicitor to do a class action as it all seems highly illegal. It may only be $99 but just imagine how much these a holes have made from this.

I purchase an item listed as 'excellent' from Kogan, with the option of return on change of mind with in 14 days. The item is far from excellent, have features not working. On my attempt to return, they never respond to my email, and had no other option of contact.
Recommend not to get anywhere close to Kogan... Anything by the name of Kogan.

Received faulty Bose headphones 3 weeks ago. Have contacted customer care 3 times now. Every time I receive an automated reply stating they've received my request and someone will be in touch. Still waiting for them to get in touch…

Kogan sent me a faulty BOSE QC 45 headphones with mic that does not work. I have run through the automated process of returning the item and got the automated response "Thanks for contacting the Kogan.com Help Desk. This is just a quick email to let you know that we have received your enquiry. For reference, your ticket number is *******". I don't receive any other emails in my inbox or spam. Triggered this process 4 times now and received 4 automated emails with no follow up over a week period. Im going to have to go the legal route now. They are trying to avoid there responsibility by law. I'll follow up with the next steps I follow so others can copy as they must do this to everyone.

Hi just be careful if you are thinking of buying anything from them. You buy something and somewhere in the fine print there is a automatic membership charge of $99 per year automatically deducted from your bank account

Look out everybody when agreeing to purchase from Kogan they thrown in without your consent a 14 day free trial with Kogan first which they will then bill you $99 within 14 days. Be wary
I want a refund

First time I was purchasing with them. On checkout, there is a small box I accidentally ticked which somehow signed me up to some ridiculous postage scam which they were accessing my bank account monthly without notice! Then it was difficult to cancel and I can't remove my credit card details from their site! Not worth the hassle! Absolute rip off!

Got caught by one of their "free" membership offers. Debited $15 every month without any merit. Product description says you can apply your membership for free shipping but then you get charged anyway. Dodgy as scam.

Pre-Ordered Dining chairs in August 2020 which were due for delivery on the 6th of October. Have chased these up several times and have been given conflicting information about when they will be despatched. Was advised today that these would not be sent until 26/12/2020 despite having paid for these on the 16/08/2020. The customer support is automated and there is no way to talk to anyone. The information provided by the online system is wrong and scripted - I have received the same response multiple times (with different delivery dates inserted). Beware of Kogan - they don't have the systems or processes to provide adequate customer support if something goes wrong. Use Temple and Webster who are great and provide exceptional customer service - if you're buying a TV go to Jb Hi Fi

Iph 7 arrived well but had connectivity issues from the start. Apple techs said the phone had a critical fault and should be replaced but Kogan chose to repair. It took weeks and the phone seemed ok mostly afterwards until taken out of Melbourne where it had no reception. An obvious dud.
Now it crashes and has no reception at all. I am awaiting response to my demand for money back or a functional replacement. Selling expensive faulty electronics and not replacing them when the fault is recognized is criminal in my book. I hope they honor the extended warranty and act like business people, not thieves.

Bought a TV and few other things from this website. It was a Kogan LED TV which has been working for me perfectly since past 2 years.
All other smaller items were good and not even a single problem in delivery. Their delivery charges are a bit steep as compared to other websites. But that is just my opinion. Otherwise, the products are flawless and come with manufacturer warranties.

Purchased, washing machines, televisions, kitchen appliances, small household items, every time it works great, the couriers are usually independent and sometimes they use toll, It is worth getting freight protection/extended care for certain items because even with the add on, it is still far cheaper then competitors.

Confusing and misleading website. I clicked "no shipping" charges on a small order, and this entered me onto an unwanted and unnecessary "membership ", which has no benefits. And they charged my credit card $99. I sent them numerous messages and emails cancelling, but they do not respond at all. Plus I keep getting an avalanche of advertising emails, again notwithstanding my numerous messages to stop. I'd give them a minus ten if such rating were available.

I am a big user of Kogan and $#*!smith. But now after the media release and seeing a security camera go from $79 to $179, I now research everything I buy. Please don't take your regular customers for granted or for a ride. You will lose in the long run!

Over the past week now I have tried to return an item for a full refund, as it does not work as described.

I have written to them multiple times with the exact reasons as to why I wish to return this device. All Kogan do is ask the same questions over and over again. Their model
Is obviously to tire the consumer out until they give up. Will not buy from again.

I made a purchase and it was delivered on-time and it was as advertised. From that standpoint, I am a happy customer.

However I had a quick follow-on question about the order and it was absolutely impossible to find anyone to talk to. If anything ever did go very wrong with my order, I'd be left out in the cold. Reading these reviews, this seems to have happened to many people already. I would avoid them for major purchases.

Ordered 2 TVs from this site, 1 last year and the other a few years ago. Quick dispatch (and delivered inside a week) and had no problems with the products. Customer service were quick to respond when I had difficulty downloading the manual. No fuss.