MyPoints Questions & Answers

You RUN! RUN FOR THE HILLS! Close your account and RUN! And then, file a complaint with the BBB. They are now under the parent company "Prodege" which is also SwagBucks. Both are horribly run companies now!

They did the same thing to me last week and I had around 9630 points. I was trying to reach 10000. They knocked it down and said that I purchased 2 Amazon gift cards, which was a flat out lie. I cant stand amazon for certain reasons. I have proof and witnesses to everything that has happened with mypoints. I have contacted them through email and have received answers back. They have not followed through yet as they said. If this goes on with no satisfaction I will take legal action. I will also hope that others join me. That is not necessary but I will give others the option at their own discretion. False and misleading information may only be a misdemeanor but we deserve what we work for!

You don't, they won't answer or take your calls nor will they return any messages.

I get multiple emails daily. Try checking your spam folder and be sure to add mypoints to your contacts. I also would check your account to be sure they still have your current email. I hope this helps.

Mypoints is a large company. They will e-mail you, might just take so extra time depending on your issue

Yes. Its quick and easy. Simply go to your account to change

Yahoo is notorious for email problems. I use Gmail. It's free and more reliable.

I renewed my Amazon E card but NO CODE You'll know how LONG it takes to get these points and then we DO NOT (DONT) get our code to cash in on OUR REWARD TO AMAZON

Directly under (south of) the terms REDEEMABLE POINTS on 'your account', click. Scroll to the bottom of that drop-down box and you will see:: Report Missing Points

That's not the case now. I think they are deactivating accounts or someone there has hacked peoples accounts and they have no points left. There is NO ONE to communicate with. This is really upsetting for me since I lost 65,458 points! I Have tried for days, nothing but they send you to a paying company you have to use credit card to get a HUMAN. All automated responses. They locked me out of my account first. Then when I got in all my points were gone. I don't trust them anymore. I'm going to report them to the BBB, probably won't do anything but it is all I can do. Beware this has happened to many lately. Redeem fast and get out before its too late.