NewChic Questions & Answers

Hi, DOUG G. Please don't worry. Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. If you still have not received it after the estimated delivery time beginning from the shipping date (https://www.newchic.com/shipping-methods-hc160.html), please contact your post office or you may contact us too. https://www.newchic.com/Contact-Us-hc10.html If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Thanks.

Hi, Elaine V. In your case, we suggest you log in Newchic account and download the invoice: My Account -- View Orders--My Orders --(Order Details/Invoice Download). https://www.newchic.com/account/orderlist.html Meanwhile, we'd advise you to contact the carrier/your local post office by providing them with the tracking number and the invoice for more details,, to arrange a re-delivery or collect your item. For further assistance, please contact the customer service and tell us the order number. Below is the link. https://www.newchic.com/Contact-Us-hc10.html Thanks.

Hi, susan h. Thanks for your contacting. After checking, order # 59198751, the order is not yet cancelled and in your case, please re-confirm if you want to cancel the order. https://pwa.newchic.com/customer-service Or please kindly try to open the email and select your preference option as we have also informed you in details via your registered email address. Please kindly check your spam/email later. Thanks in advance.

Hi, Mays a. Yes. We are focusing on providing high-quality items for you. If you love the items on Newchic, welcome to place the order. We can ship the item to you. Any questions, please feel free to contact the customer service. https://pwa.newchic.com/customer-service Thanks.

Hi, Rosie p. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html You can get the details from here. If you want to return items, please contact the after-sale customer service before returning any item. https://www.newchic.com/Contact-Us-hc10.html We will do our best to assist you. Thank you.

Hi. Nancy G. Many customers have placed the order on Newchic who received the items and love them as well. You can choose your preferred payment method on the Order Information page during the checkout process. More details, please refer to the below link. https://www.newchic.com/payment-methods-hc159.html For further assistance, please contact the customer service and tell us more details. Below is the link. https://www.newchic.com/Contact-Us-hc10.html Thanks.

Hi, Theresa f. Thanks for your order and we are sorry that there is no order in the system according to the email address-- Theresafutch@yahoo.com. In your case, we suggest you log in your Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html For further assistance, please contact the customer service and tell us more details. Below is the link. https://www.newchic.com/Contact-Us-hc10.html Thanks.

Hi, bernard s. Yes. If you have ordered multiple items and some of them cannot be dispatched immediately due to great demand, the order will be split shipped. In your case, we suggest you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html Thanks.

Hi, David G. Sorry for the inconvenience caused. Here is the link about the shipping methods and estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html Please kindly refer to the shipping method you chose and the country. If your order has not arrived within our estimated time, please contact us or you might contact the local post office. Here is the link. https://www.newchic.com/Contact-Us-hc10.html Hope you get your parcel soon. Thanks in advance.

Hi. Fung r. We are located in Hong Kong, China, and we offer online shopping. For now we have no physical shop/store there in your country. Usually the items on Newchic are made in China. If you love the items on Newchic, welcome to place the order. We can ship the item to you. Thanks in advance.