NewChic Questions & Answers

Hi, Suresh D. Usually it is door delivery service (mailbox/ porch/ front door). However, in some cases, it is Post Office delivery. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. Please kindly pay attention to the tracking information. Further assistance, please feel free to contact the customer service. Here is the link. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Suresh D. Usually it is door delivery service. However, in some cases, it is Post Office delivery. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. Please kindly pay attention to the tracking information. Further assistance, please feel free to contact the customer service. Here is the link. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Linda C. Yes, all your items have been shipped out on 2018/8/15. You are also be informed in details via your registered email address. Please kindly check your spam/email later. And the delivery time depends on the countries and the shipping methods. Please kindly check the below link. https://www.newchic.com/shipping-methods-hc160.html Also, you can find more details in your Newchic account - View Order - My Order. To protect the customer privacy, please contact us if it has not arrived within the estimated time. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We hope you get your order soon. Thanks in advance.

Hi, Linda C. Regarding to your order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders. Here is the link. https://www.newchic.com/account/orderlist.html There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number) Further assistance, please feel free to contact the customer service. Here is the link. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Linda C. Yes, both of your orders have been shipped out on 2018/8/15. You are also be informed in details via your registered email address. Please kindly check your spam/email later. And the delivery time depends on the countries and the shipping methods. Please kindly check the below link. https://www.newchic.com/shipping-methods-hc160.html Also, you can find more details in your Newchic account - View Order - My Order. On rare occasions it may take longer than this, please contact us if it has not arrived within the estimated time. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We hope you get your order soon. Thanks in advance.

Hi, CONNIE R. Sorry for the inconvenience. Order # 53335692, it has been split as request, due to the insufficient stock. Please kindly check it later. Please be noted that some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it under the price after you choose the size and color. After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders. Here is the link. https://www.newchic.com/account/orderlist.html Further assistance, please feel free to contact the customer service. Here is the link. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Hanzi v. Newchic is a reliable company. Many customers have placed the order on Newchic who received the items and love them as well. After you placed the order, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. Here is the link. https://www.newchic.com/account/orderlist.html For further assistance, please contact the customer service and tell us your order number. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.

Hi, Emily B. Yes. We are located in Hong Kong, China, and we offer online shopping only. If you love the items on Newchic, welcome to place the order. We can ship the item to you. Thanks in advance.

Dear Jenny K., Sorry for the inconvenience. In your case, to protect the customer privacy, please contact our after-sale customer services as below. There we have specific technical staffs to help you solve your problem. 1. Go to contact us If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via the phone/mobile: https://pwa.newchic.com/customer-service Claim period: Within 14 days from the date you received the item. Customer Service response time: Within 24 hours If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Our customer services will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-hc162.html Thank you.

Hi, Andiswa S. Sorry for the inconvenience. You can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number) Usually it is door delivery service. However, in some cases, it is Post Office delivery. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. Please kindly pay attention to the tracking information. For further assistance, please contact us and give us the order number. Computer access: https://www.newchic.com/Contact-Us-hc10.html Phone access: https://pwa.newchic.com/customer-service We will do the best to help you. Thanks in advance.