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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 7th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I ordered ONE item, and tomtop.com delivered TWO items.
Now they are demanding that I pay the shipping costs to return one of the items.
Completely unprofessional!
Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order.
Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return.
The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened.
A prime example of incredibly poor customer support.
I will never order here again and urge others to think twice before placing an order with them.
/Lars
Tip for consumers:
I ordered ONE item, and tomtop.com delivered TWO items.
Now they are demanding that I pay the shipping costs to return one of the items.
Completely unprofessional!
Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order.
Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return.
The responses you get from "Yeri" & "Faye" are com
Products used:
Birdfeeder with camera
Date of experience: November 21, 2024
Tomtop did not answer to my demand for order canceling.The cancel demand was made before dispatching the order.They did not answer to my emails.There were 10 emails.Shame of you!.
Date of experience: November 10, 2024
Dear Customer,
We are very sorry for the inconvenience. Our warehouse operates on a 24-hour shift system for shipping, while our customer service team works during business hours. Since you contacted us over the weekend, there was a delay in our response. By the time we read your message, the order had already been shipped, and our attempts to intercept it were unsuccessful.
Our customer service has offered you solution immediately once we work, please do not worry and keep in touch with the email.
Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. We value your satisfaction as a customer and will do our best to resolve this matter promptly.
Best regards,
Tomtop Customer Service
I have bought a tablet for my children birthday.They sent me a broken one and they tried to bribe me not to write a review. Protect yourselves from this site!There is no guarantee.
Products used:
Nothing from this site
Date of experience: October 2, 2024
Dear customer,
We apologize for the slight delay in our response due to the National Day holiday. Nonetheless, your order issue was addressed previously, and with your consent, we provided a partial refund as a satisfactory solution. Our communication on October 3rd also aimed to clarify this. We understand your concern regarding the issue with our product. Please be assured, we did not neglect it; instead, we have made every effort to resolve the problem for you. Moving forward, we are committed to enhancing the quality of our services across all aspects. We value your understanding in this matter and appreciate your feedback as it helps us improve.
We appreciate your patience and cooperation in this matter.
Best regards,
Tomtop Customer Service
Excellent professionals who understood the error of which the dealer was to blame, returned my money and gave me a discount.
Tip for consumers:
excellent professionals who understood the error of which the dealer was to blame, returned my money and gave me a discount.
Products used:
none
Date of experience: August 27, 2024
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
Date of experience: September 30, 2023
I bought a mobile phone Hotwav Cyber 7 with one year warranty. After around nine months it stopped working. Wrote complaint to customer support but their feedback was very slow and the only thing they advised is that i have been using phone for quite long time and it is like normal to break also suggested to repair it myself at local repair shop. I have requested several times to provide me with solution but they now are not replying at all.
Date of experience: October 11, 2023
Dear customer,
We understand that you have experienced some inconvenience and we sincerely apologize for that. In order to assist you better, we kindly request you to provide us with your order number or email address. This will enable us to check the details of your order and provide you with a solution as soon as possible.
We recommend that you contact our customer service team at support@tomtop.com for assistance. Once we have confirmed the problem, we will work towards providing you with a satisfactory solution.
We appreciate your patience and cooperation in this matter and look forward to hearing from you soon.
Best regards,
Tomtop.com
Sent me stock that had been previously opened and then taped back up again.
Product didn't work.
When I contacted them they started playing games and going around in circles. Wanted me to make youtube videos to show them what the issues was so they could 'fix' it. I didn't want it 'fixed' I wanted the brand new product that I paid for.
When I kept pushing they offered me discount - what is the point of a discount on a broken product?
Then they finally said I could return it at my own cost and they would 'evaluate' it when they got it and decide to give me a refund - such a scam.
The return address they have given me is incomplete so will never make it back.
Such a big scam. Do not order from these people!
Tip for consumers:
Do not buy from them - find another site.
Date of experience: January 20, 2023
Out of pocket $1277. Beware! You have been warned.
I ordered and paid for a Sculpfun laser and accessories. Cost $1277. When I eventually got tracking data from Tomtop I tracked the goods to Australia Post facility. Queries to Auspost revealed they have lost the goods. They provided a case number for me to give Tomtop so that they could settle between them. In this case Auspost is the delivery agent of Tomtop and I have no personal claim against Auspost.
Tomtop have behaved abominably for 3 months, simply refusing to provide any meaningful answers to my multiple queries. All they will say is "sorry dear, please be patient". Now 3 months later they send a reply saying the parcel is at my local post office and I should wait for it. I do not believe that they are anything other than deceitful and petty. They have no interest whatsoever in sending me the goods I have paid for.
Be warned - stay away from these dishonest, uninterested and deceitful people. Tomtop should not be in business.
Date of experience: March 23, 2023
SCAMMERS! Really dont buy there. I bought 2 printers by accident, and I have informed them after 3/4 days about this. They gave me address where I should return and I did this. They now have my package ( I didn't even open it) for 2 weeks. They avoid answering, they are lying.
It is really easy: I returned unpacked product and shop should refund me after few days.
Date of experience: May 11, 2023
I purchase several item from this company, good prices, over 400 dollars down the drain. JUNK JUNK. I purchase BT Intelligent Dual Power Controller 80A and the first one work, price162.00 was less than 100 dollars from any other seller, the first unit worked and order one more, less than a month latter started smoking, and several other items I order either missing parts or not working. Pay a few dollars more and buy local if there is problems you can return it. They offer money for good reviews. I am stating the truth my experience and not happy at all. To be honest every time I buy anything from China I have issues, not just this seller but many others also. NO MORE
Tip for consumers:
Prices are good fast shipping, but you get what you pay for, my personal experiance are very bad with Chinese sellers, not just this one but others. I seen the price on a dollar controlers 100 dollars less and order them, even this I told myself no more buying from China. Well I finally learn.
Products used:
Only a volt meter and a wireless smart gateway, the solar power items almost had a fire on one after using it for 2 weeks, the other never been use it.
Date of experience: January 30, 2023
TomTop has a supremely annoying & I think immoral & illegal practice, after a sale has been made [i.e. After an item has been ordered & paid for but not yet dispatched], of emailing the customer to ask for $5 or $8 more for the item - if the customer does not pay the additional money the order is cancelled & the original price refunded
Products used:
various electronic items
Date of experience: August 17, 2023
Dear Customer,
We sincerely apologize for any inconvenience this may have caused you. Please be assured that this is a misunderstanding. We do not randomly contact customers to ask for additional money. Only in very rare cases, when there is no suitable channel for a product, or if there are shipping issues, we may contact customers to see if they would like to cancel the order or pay additional shipping fees.
We appreciate your feedback and will continue to improve our services. We hope for your continued support.
Best Regards,
TomTop
I bought a portable monitor and it only worked a couple of time. I tried to get refunded or replace with a new device. They keep asking me sending video and I did but they cannot open the video for some reason. I sent the same video to my firends but they can play it. I feel like they are tryting to avoid the issue by replying a nonsense messages back to me. Eventually they offered me 20% of purchase amount refund to end the issue. Do not waste your time and energy.
Products used:
portable monitor
Date of experience: February 24, 2023
Scam website, don't buy from here. Product quality is terrible, sizing are all over the place and I'm pretty sure clothing will fall apart after a few washes and electronics will break in no time. They make returning things close to impossible as well.
Tip for consumers:
Don't buy from here
Products used:
Recharable gear, snowboarding padded shorts, cycling shorts
Date of experience: January 28, 2022
Tomtop is a great company to work with. They have awesome prices and ship most items within a reasonable timeframe. There customer service is great, sometimes they can give more details on an item than what is in the ad. I'm sure I'll continue buying from them well into the future!
Date of experience: February 24, 2019
People beware. Once they have your money, their "Customer Service" is horrible. I will never buy from them again and advise everyone to stay away... My item (Underwater Metal Detector) is defective and they will not take it back for a refund.
Date of experience: September 4, 2021
I recently bought a Sun shade from TomTop for $14 shipped. I went to put it up, it goes up with tent poles, it was completely missing the 2 stitched holders for the tent poles. I figured, no big deal, I'll send a couple pics, they'll send me a new proper one and I'll get a prepaid ups receipt. NOPE. They said I need to send it back on my dime from CT to CAL and there would be no refund of shipping.
Their business model is to sell broken/defective stuff for a low price and not give refunds. Ridiculous. They then tried to bribe me for a good review with money off coupons. I'm also going to file a paypal dispute.
Date of experience: September 8, 2017
Dear customer,
Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.
Very good price. Shipment arrived in good conditions after 1 weeks!
A good store where it's nice to shop. Various assortment of goods. Often come across the right products for coupon sale. The ability to use coupons with points.
Date of experience: February 12, 2019
Delay tactics and no pay back
Worst shop ever and first chinese shop I had ever problems.
I ordered an phone but it was sent back by the customs.
Tomtop received it back but they don't want to pay the money back and claim it they did't receive but won't communicate the tracking...
I'm already waiting for more than 6 months...
Service is only delaying and each answer seems like it's coming from a bot.
If you try, consider your money gone forever.
Date of experience: December 3, 2018
Dear a l.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I bought 2 soap dispensers from Tomtop. One was defective in that it had two obvious blemishes. Since it was intended as a gift, I returned it to Tomtop for a refund. To date, they have not issued the refund or reimbursed me for my return freight cost. They sent me an email which insisted there were no defects. Fortunately, I kept pictures showing the defects and am escalating to Rakuten which facilitated the purchase.
Date of experience: December 21, 2014
Straight after my purchase TomTop reduced price for purchased item by 30$. I immediately contacted support and asked to cancel and reorder. NO answers whatsoever. They're fast to take your money, but don't expect any customer service!
Date of experience: August 21, 2017
They have quality items at very reasonable prices. The shipping takes a while, which is understandable when shipping China to USA, but overall there were no issues and good communication... recommended.
Date of experience: January 21, 2017
Update - after much to-and-fro, agreed to bin the battery, eventually managed to get refund... minus cost of postage;-( So not sure what this '45 day money back guarantee' or '1 year warranty' is all about. So currently only looking at them for lower-value 'flash-deals' etc with less risk...
Date of experience: November 20, 2017
Bought a DJI Phantom3SE drone off them, thereafter 2x spare compatible batteries. All working AOK. Bought a 4th battery - dead. So far, contacted *******@tomtop.com twice to return/replace - still awaiting a >relevant< response... Have actually had 2x replies... to leave reviews on review-websites?! Fingers crossed this will be sorted out soon, as usually good product at good prices...
Date of experience: July 26, 2017
I spent on tomtop few hundreds of $. All product (drones, rc planes and cameras) came with great condition, delivered by courier not common post, in one week from DE warehouse.
Prices are very cool, promo are great
For sure I will buy there more gadgets :)
Tip for consumers:
Find promo codes ;)
Date of experience: February 14, 2017
Buying things from them are usually way cheaper than anything on eBay or Amazon. With the slow shipment free of charge, you can't beat deals like that. The email customer support has been responsive also.
Date of experience: March 14, 2017
Great shop, multiple shipping address with different prices but it is important to avoid importation custom tax.
Did not have any complain so far for the multiple buy's.
I like the promotions, even if one week later that are even better promotions.
I cannot get items cheaper in ebay or aliexpress.
Date of experience: May 18, 2017
I have shopped many times with Tomtop but my latest was the worse. I paid for 6 day expedited shipping and the item took over a month to arrive. I attempted several times to cancel the order when I noticed that after 10 days they still had not shipped from the plant yet but none of my emails were answered
Date of experience: June 1, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Lars,
We sincerely apologize for the frustration and inconvenience you have experienced. We understand your concerns and are committed to resolving this issue.
Upon reviewing your order, it appears that two items were purchased, and both were shipped according to the order details. Our system processes orders based on the items selected at the time of purchase. If you wish to return one of the items, we will need you to cover the return shipping costs. Once we receive the returned item, we will issue a full refund for that item.
However, if you prefer, we can offer a partial refund to resolve the issue more quickly. Our customer service team is here to assist you and ensure your satisfaction. Please feel free to contact them directly for further assistance.
Thank you for your understanding and cooperation.
Best regards,
Tomtop Customer Support Team