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Here’s what consumers have asked with answers from VitalChek staff and previous consumers.
They are probably legit, but if you are ordering your Birth Certificate just do yourself a favor and order your death certificate along with it because you will probably be dead before you get it!
We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order.
Birth certificate from Louisiana order through VitalChek. VitalChek estimated 10-15 business days for delivery. I actually had it in hand on the 18th business using overnight UPS Air. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. VitalChek's role is to accept payment & get your information to the right place. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded.
When accepting orders VitalChek does not inform you that they cannot obtain older records, 20 years for deaths, 75 years for births. Thus you are waiting for a month for the process to fail while they hold your money, and then you have to spend many hours on the phone finding out what the problem was. Hold times on the phone are typically 30 minutes for each call and that adds up when you have to try multiple departments. I spent over 2 hours trying to get answers and the first suggestion was not even valid. VitalChek is one step above a total scam and should not be handling government business. All government department phones are forwarded to VitalChek so you have to trouble shoot the failed process. DISGUSTING. I had to do a mail in request directly from the county website to the county records P.O. Box address. VitalChek provided the info as part of my 2 hour trouble shooting process with them.
HelloLlewellen. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email.
