VitalChek

They have a monopoly when it comes to Vital Records like birth certificates, so they can price gouge. Why can't these records be ordered directly from the state? Answer: Everybody profits but the consumer. The government, whether it be federal or state, etc. already sticks it to us in the form of taxes. Chances are they're getting a kickback from this company as well. That's why they're doing it this way. On the plus side, the process was pretty easy/simple and delivery was timely. Speaking of delivery, that's a big part of the overpricing. They will either send it by regular mail and you take your chances, or it's UPS Overnight with a big price tag.

Filling out the forms for my birth certificate was a breeze. Certs arrived about a week later, but there was an error. I contacted Vitalchek. They responded a couple days later, addressing me by a different name, asking for some information I had already provided. I sent the information and waited another week. Hearing nothing, I contacted them again for a status. They responded that, essentially, I had to take care of it myself. I contacted the city of Buffalo directly and all is now well. This was far easier than using Vitalchek. Bottom line is I paid for a service I didn't receive. Vitalchek went through the motions, but didn't deliver.

This company may be on of the worst I have ever dealt with. Just read the reviews. The fact that TN allows them to represent them for records is absolutely stunning. I am just stunned that this is allowed to go on.

When accepting orders VitalChek does not inform you that they cannot obtain older records, 20 years for deaths, 75 years for births. Thus you are waiting for a month for the process to fail while they hold your money, and then you have to spend many hours on the phone finding out what the problem was. Hold times on the phone are typically 30 minutes for each call and that adds up when you have to try multiple departments. I spent over 2 hours trying to get answers and the first suggestion was not even valid. VitalChek is one step above a total scam and should not be handling government business. All government department phones are forwarded to VitalChek so you have to trouble shoot the failed process. DISGUSTING.

Nothing should take as long as it did (7 weeks) when you paid extra for expedited shipping. The amount I paid and time time it took. I could have driven there & back twice from GA to TN.

I used VitalCheck to order a copy of my son's birth certificate. It was easy and fast and I was able to pick up the document the next day. Perfect for my needs! Highly recommend! Will use again if needed.

I was on the State site to order a copy of Birth Certificate for $15.00 and you charged $60.50 for the same service. That showed up on my card.
WHY?

Whether we wanted to or not, we needed a copy of an important document ASAP, and who you gonna trust, VitalCheck, that's who. My biggest concern was trusting a 3rd party to deliver my document I needed to pass my DL renewel. Wasn't their fault I'm having to bend over backwards on this DL renewel that required a visit into my DMV. Vital Check can be trusted! And they deliver withing the time frame they tell you of. I Got it 2 days earlier than expected. Beautiful copy. The whole system could be better to speed up the time it takes to receive it, the whole time waiting while not being able to legally drive, work school, family etc. But, it's what we have to work with, and VitalCheck comes through for ya!

It took a month to order my birth certificate. However it only took a week to receive my birth certificate. You have to make sure the card you're using has no issues for verification purposes. Once I straightened tbh gs out on my end. It was simple fast and the tracking method was beyond reassuring. I'd recommend vital chek to anyone entering the armed services who need their birth certificate without a doubt! Great Job vital chek!

I've used vital check over the years and they've always been very good dependable if anything goes wrong but it's not them it's on the end of the vital records

I received my birth certificate quickly. That was very good so I placed another order for my primary birth certificate since the one I received is my secondary birth certificate. Other than that, the service is very reliable.

Ordering online was straightforward and the delivery was impressively quick. The processing fees, though present, were reasonable given the high quality of service received. I highly recommend using this service, particularly for anyone who requires their documents in a timely manner. The convenience and efficiency made the entire process smooth and hassle-free, ensuring that I received my documents without any delays.

TLDR; VitalChek denies service to trans people.

VitalChek refuses to work with trans people who have had name changes. I ordered a replacement copy of my son's birth certificate. My name had been legally changed after the birth certificate was issued. I submitted my legal name change paperwork as part of the process, as well as my current identification, and a letter clearly explaining why the name was changed.
I was still denied a new copy of the certificate. I was not asking for anything to be updated on it, just a new copy issued. I asked how this was any different then someone getting married and changing thier name and was told that it simply was and they will not issue.

If you have all the information work great and you can save a lot of money. Paid for regular mail service and in 1 week received the document 📃

Being able to order online allowed me to not have to go to a possible dangerous area and I received my order promptly. Yes it cost but they have to their employees to locate print and mail the certificates

Needed copies of my mother's death certificate, this made it simple and as painless as possible.
I really dreaded having to do this but I was so surprised how easy this made it. TY!

Do not spend your money here. It's a scam.
I ordered a birth certificate from here, and even though I filled out everything to their specifications, there was something issue that prevented it from being processed. After well over a month I decided to check on the status of my order. It said 'waiting to be processed, 1 - 2 business days'. A week later, same thing. I called them, waited an hour on hold, hung up and sent an email. After a few emails back and forth they told me they cant process it because i didn't list my fathers name. That's info I don't have access to and furthermore that's an option on the website. Even though I paid extra for an expedited response, they didn't feel the need to let me know they 'couldn't process my order'. Which is exceedingly lazy and unprofessional. Currently demanding either a refund or for them to send the birth certificate, also considering legal action. Notice their potential response wont address my grievances nor those of countless others that have been endlessly jerked around by this company. They take your money, and they sit on it. You won't get your documents. I'll change my review, when they change their business practices.

I did not know that Vitalchek sent my birth certificate. I thought NYC sent it! Thank you, thank you, thank you! My birth certificate was delivered promptly &
I am very pleased. Lynne Boehm

Lady from there called to verify everything when she reviewed my order.She was professional and efficient.Also very pleasant.I received the birth certificate that I ordered in a timely manner.

This is the second time I've used Vital Check. Both times went exactly as they showed online. I did call my birth state bc the certificate looked so different but the depth said they changed it and verified it was sent. Once again, Vital Check came through.

Your website made it an easy process to request a copy of my birth certificate. Thank you for all of your help! I know where to go if my birth certificate ever is lost or stolen.

I needed a new copy of my birthcertificate. When I searched on how to get one, VitalChek was presented in a way to imply that they were the only option. I paid my my $30+ and put in the request. Then I waited and waited so long that I forgot I was waiting. 6+ months in, I put in a support ticket. The response was "the state is behind on processing. You ordered in July 2023, and the state has only processed to December of 2023" What? Did they even read what they wrote? I called support and waited on hold for HOURS, to have the support rep agree that what the email support rep said made no sense, and she would look into it. That was late Feburary 2024. In May, I finally just did a charge back. June 2024 I decided I needed to go ahead and solve this once and for all. Did more in depth searching on getting a replacement birth certificate. Turns out that the register of deeds in the county I was born in was able to have one created and delivered to me within 4 days, for 1/2 the price Vitalchek wanted. STAY AWAY FROM VITALCHEK.

I had time sensitive material that I needed asap and there was an address issue. Vital check sent a link to make corrections but it was useless as ups said I could make no changes to my order. I went straight to ups, I did want the runaround with vital check, and was able to pick my order up from the ups hub at the airport... I got the documents I needed but not the service I paid for