Alight SolutionsReviews 141

My company does not work with this company, so I have absolutely no idea why this company has my information or why they keep spamming me with emails. All I know is it leaves a bad taste in my mouth whenever a company spams your email with no option to unsubscribe. Judging by the other reviews here, this company does not seem to be viewed very favorably, so I can't say I'm surprised. I've reported the business to the FCC because I never signed up for any of this.

Target being the huge corporation that they are should be ashamed that they have chosen this company to handle their employee's benefits! My Mother recently passed 2 months ago and having to deal with Alight solutions has been a complete nightmare pertaining to her 401k. I have called at least a half dozen times, I've been given the runaround over and over, it's very frustrating and takes a toll on you mentally,Nobody can give me straight answers on anything! You will be asked for the same information each time you call that they should have already in their system, Constantly being put on hold, The website is useless and never works properly, They will never call you back, I could go on and on with all the issues I have had when dealing with this company.Losing a parent in itself is devastating enough add dealing with this company it's enough to break you completely.

The RHRA system for medication reimbursement is terrible. SOmetimes the claims are quickly paid sometimes they are denied for odd reason and then after a long runabout finally paid.
I had same medication reimbursed for years and all the sudden it said "denied" and "expense not eligible for reimbursement" I takes forever to finally get a chat person who is not! Knowledgeable in YSA.-- emails give no specific answers,-- altogether very bad service. I am committed to this company because it is my previous employer's choice for retirement health plan, coverage.

***Try filing complaints with the Employee Benefits Security Admin with the DOL*** There is probably good reason that State Farm ended their contract with Alight and changed to Vanguard. My experience is I need something quite simple from Alight. After countless calls and 4 weeks I am no closer to getting it. They do not call you back when they say they will. They do not follow up. Their call center first goes to a location which I believe is India. Their login never worked. They set up beneficiaries wrong. They sent me a statement that didn't belong to me. I could go on and on. I have no clue why anyone would want to work here, or partner with Alight, u cannot get past their call center…and u only get to their call center if u make it through their India call center. Steer clear of Alight.

Allstate uses this company for benefits management and I personally submit my FSA receipts for reimbursement. Their communication through email is terrible and confusing. Their instructions don't match what their website shows, which forces you to call in for clarification. Their support staff is not helpful and can only redirect you to emails and instructions that I've already read. They proceeded to tell me that there are required fields for receipt submission (6) and if the reviewer find one field missing/insufficient then they will stop and hold the claim. Does this really seem like it's efficient and helpful? Then they go on to tell me that some fields can go into the comments section (where is this documented?). This company doesn't seem to care about the horrible experience that they provide.

Worst company ever. Require documents that nobody has ever asked for or has and continue to be slow at responding. Make sure you let your company know they are terrible.

Had to deal with alight rather than my company for my baby's health insurance which was dropped 2 weeks after he was born. The waiting and endless calls and reps took a huge mental and physical toll on me during my early postpartum months. After 6 weeks I eventually got the coverage restored, but it was one of the biggest hassles I've ever had to deal with.

A challenge just to reach a representative, after which... incompetence takes over. Supervisor level 1 terrible with solving problems. Been trying to solve a simple claims problem for over 2 months. I would NEVER, NEVER hire or use this company under any circumstances. A mere change of address has taken months to solve and have a rightfully owed check sent.

AT&T partnered with this company for retiree HRA and Insurance. Customer service is alright but they don't know jack about nothing. They can't read receipts, they will quickly switch you to someone else, there is never a mgr. To help and all of them seem to be reading instructions from a book. The recording always say stay on the line for a quick survey but the reps always disconnect the line. Since January I haven't been able to get one single problem that they created solved. Don't even deserve a star at all.

Faxed receipt from doctor billing department. REIMBURSEMENT DENIED. Not enough information. Faxed details from insurance company and pathology report with date, time, doctor, diagnosis etc. DENIED again. Did survey but was blocked out saying I had finished. Lol. Very very frustrated. Now what do I do

Must have crazy or hwo to do it impossible type lawyers. Worst voice menus and convoluted methods of getting anything done.

Every delay possible was used wrong forms, dropped calls without callback, insane phone tree for personal information, mail only option to receive pin and temp password, took 6 days, auto pay ignored on Medicare B where as the other Medicare D and Dental were done right, the only competant staff are the IT personnel but don't let them go until you sign in again under their supervision. Typical of Sutter Health to hire this company, I smell rotting fish. "Xavier Becerra we need more of your kind".

Didn't explain some basics around 401k all of which would have been clearly visible on their system. On top of that they would not resolve it. Wouldn't recommend using them!

Agents that answer the phone are not educated on what the processes are. They cannot answer simple questions and when asked to talk to a manager they are ALWAYS too busy with other customers and you have to book an appointment to have them call you back in a day or two. Supervisors also can not answer the questions, just keep repeating the same statement over and over again as they do not have any answers. When asked to speak to someone else they hung up the phone. I would NEVER RECOMMEND this company. I would have gave them no stars but it was not an option.

My daughter was born and obviously had to report that. The online site said her social was invalid so naturally I call for help. Now, 2 months later I am STILL trying to get her added to my insurance even though I took all of the necessary steps in the allotted time.

PHONE INTERFACE
Awful. First off I hate automated sysytems but I get why we have them, However, I have 3 children under 4 so when you use a call and response method versus a keypad, the system picks up my kids and keeps delaying progress. Then, I spend 5 minutes going through the prompts only for them to tell me that they aren't open yet (might be good to say that first!). I know I could've looked that up, but we are up at 6:30am every day so 9am in basically the afternoon, lol.

CUSTOMER SERVICE
Okay, I am pretty sure your people are outsourced. I cannot stand when people cannot converse with me in my native language (American English). It makes it difficult for them to understand the problem and how to fix it and judging from their replies, they have no idea how frustrating this entire ordeal has been. All I needed was to add my daughter to my insurance...simple right?
2/25 First phone call they added her to my dependent's list. (not what I asked for)
2. Asked for her to be added to my insurance...they added her without her social.
3. Asked again for her to be added. They added her (Yay!)...but now she was in there twice.
4. Called to have the entry removed without the social...done...
5. Called because they added her to the NEW plan year, but not to the existing plan year when she was born...
6. Called because the insurance company still did not have her information. They opened a ticket...would be fixed soon.
4/12 7. Calling again today because after a week she is still not on my insurance.

Meanwhile, we are asking the hospital to not put us into collections as the bills are piling up waiting to be processed by insurance. I HATE Alight and I hope Target drops them as soon as possible! If you are a company looking to hire them on, choose someone else, anyone else would be better!

EY is using Alight to offer Better You benefits and also "Firm managed" pension plan. As many stated, what EY was thinking?! The customer service, the management, the level of technology, the qualification of personnel - everything screams THESE GUYS ARE YOUR WORST NIGHTMARE. I wasted 3 months trying to get my pension from them after I terminated my employment. Calling them is pain. Making appointments - is waste of time, they can call you 20 min after appointment time, after few rings - they will hang up to never call back. They schedule in CT time, but then call you in ET time. To make matters worse, they cannot manage a simple transaction of direct rollover. I requested my roll over to be done to Fidelity. They told me I'll will have to wait 6-8 weeks (!) after my employment's termination. Then they made an attempt to make a transfer to fidelity that was coded as "contribution" (!) (Which would put me at odds with IRS. Thanks God, Fidelity rejected that transfer. Then, 3 weeks later they sent me a check (even thought I requested a direct transfer). This check was written into my name, but not for deposit at Fidelity, but some kind of local bank in Missouri (and I live in Michigan). I spent about 5 hours in total on the calls with Alight customer rep, last time I spoke with them - the guy wasn't able to even tell me what would be the name the check is to be issued into. He tried to read it 3 times and each time it was something else. My advice - if you have an option to keep money with Alight till your pension, or take them with you - don't even think twice. Take them while you can. 20 years later these clowns will easily tell you they have no records of your pension and don't owe you a dime.

My employer switched to Alight for HR services and the site experience has been a definite upgrade. All of my wellbeing options are in one place, easy to understand. The modeling tools work really well to explain complex concepts. I was able to submit my FSA claims through the app quickly.

Content with automated systems that make you change your Password every subsequent time you try to log in and falsely tell you that the User Name that Alight gave you (part of your email address of record) is the problem and then refusing to allow changing the User Name because it's the one they gave you, Alight is back to its old trick of inventing claims you never made. These claims, supposedly being considered nine months late, in fictional amounts that are unrelated to any reimbursable expense or combination of expenses, are then "denied" on the sole grounds that you have $0.00 balance to reimburse such claims. Why go through this charade? Just for kicks? No. Hanlon's Razor. Incompetent automated systems that: 1) lose data: 2) invent data; 3) cannot consistently do accurate arithmetic; and 4) misdirect you to the wrong federal agency for help, combined with incompetent management that allows these conditions to exist. Given a choice, avoid Alight by every means necessary. If they cannot be avoided, document everything and DO NOT BE A VICTIM.

Alight Solutions is the worst company I have ever had to deal with. Alight makes it so hard to accomplish the easiest of tasks. The least efficient company ever, worse than the government, just absolutely horrible. Most company's accomplish in 1 day, what it will take Alight Solutions to do in months and then still not do what they said. Alight Solutions sucks, period

Multiple oral verifications of identity, and multiple layers of agents before you can talk to someone helpful, they randomly deny claims that were approved the prior month. These get approved after re-submitting. The agents usually are working from home, you can hear the babies and dogs in the background, making the agent's accents even harder to understand.