Alight Solutions

How any corporation would contract with this company to administer benefits is beyond me. They are 100% incompetent, my HR employees agree! Shocking how Alight never asks me to take a survey….Alight knows they are horrible. Companies contract with Alight to reduce headcount and pad the bottom line at the detriment to their employees.

I got a divorce and a portion of the assets I received were my ex husband Nordstrom 401k. I went to an attorney and a quadro was made. I never received from Nordstrom or Alight any information on how to gain access to this account. They I can see the information online but can't do anything with it. They have lied and said the quadro wasn't completed even though all the info is in my name and personal information not my ex husband. Nordstrom never should have outsourced to these people as now both companies look bad in this issue.

I called at 5 pm EST and the computer jacked me around for 20 minutes after that they put me to a nice young man named Wilson who proceeded to ask me questions when he stalled long enough for the self imposed deadline of 4:30 pm central time when I asked to speak to a supervisor none were magically available as far as I'm concerned I was only going to get some of my money and when I call back I will get it all and roll it over so I don't have the hassle of dealing with Alight

Alight messed up my transfer out to Fidelity and they could care less about it. They do the absoute minimum and don't follow through. Their escalation path is to just send your to another "manager" who can't help you. Will be so glad to get my retirement $$$ out of this rinky-dink place and into a professional firm.

Alight was a nightmare to deal with when the company I worked for(a major airline) used them to manage our HSA/FSAs. They always denied claims for no reason, then required ridiculous amounts of documentation before paying. Thankfully, after so many employee complaints our company switched to another company to manage the HSA/FSA's. The new company is wonderful, they made us see how bad Alight truly was.

Alight, for companies that want to drive away top talent. You can save a few bucks on benefits while spending a fortune on turnover.

Near impossible to get resolution of an error Alight made in dropping my wife's eligibility and coverage in a premium reimbursement account during transition from AON. One there want to or will accept responsibility for THEIR over administrative errors and rectify it. Not able to contact a Manager; most employees work remotely and do not have authority and in many cases, the skill, to deal with such problems. They want to blame the customer for their error.

Automated phone line response: "I understand what you are saying, but I do not have any information on that". Email responses which do NOT answer the issue are sent from "no reply" email address. No matter what I click on using the app, I am brought to the "Manage Communications" page. The virtual assistant is worthless. Their constant requirement to change passwords is annoying and cumbersome. One of the main issues is the lack of flexibility with sales and purchases for distributions. It is not allowed by Alight to choose what one wants to sell. One must sell some of each investment in the portfolio. Who do they think they are to tell ME what to do with MY money? And we are paying them an annual fee ( percentage) to be abused as customers. GET OUT of you can. Pronto.

I'm a recent retiree and found my employer had outsourced all of this. One issue after another and never a call back. Call them and you get someone who can't help, but only open a request for you. Then, the request gets closed in a few days with no comments and no call. Open a new request and demand a response and call and they close it again, maybe resolving only a portion of the questions. Call again and told it's a new request. I retired a month ago and STILL going in circles with these ridiculous requests and getting one little thing at a time resolved. THEN, when calling again I'm told things that disagree with the last person I talked to. I liked working for my employer for 25 years, but their choice of Alight now makes me wonder about them as well.