Alight Solutions

At the outset when I was purchasing insurance through this company, it was a great experience. But when there was a problem, I became involved in a tangle of "we don't provide that service", "we can't reimburse from your account because". I've been working with them for several weeks to get the issue resolved, but the hoops a customer must jump through are numerous, time consuming and frustrating. I understand if your company has chosen this firm to handle your retiree services, you're stuck with it. In my opinion, there must be a better way.

Just like others, my husband's employer uses Alight to manage health insurance and HSA accounts. He has been trying to enroll me for benefits for over 3 weeks! It is frustrating dealing with this company. We have chatted with customer service representatives and all they do is create a new ticket number. We have called and they also create ticket numbers. What is the point of having customer service representatives who cannot fix simple problems. This company needs to seriously fix their system so their employees can have an easier time fixing problems with their website. The closing window for benefits is right around the corner for us. This should not be happening.

A challenge just to reach a representative, after which... incompetence takes over. Supervisor level 1 terrible with solving problems. Been trying to solve a simple claims problem for over 2 months. I would NEVER, NEVER hire or use this company under any circumstances. A mere change of address has taken months to solve and have a rightfully owed check sent.

About to retire and spent 2 hours on the phone with 3 different representatives. Each representative had a different excuse as to why my problem wasn't being resolved. Screenshot my phone after being on hold for over an hour. Scary to let this company manage your assets. Doesn't feel secure.

For adding Health Insurance thru this company is a nightmare. I had called them 20 times in last 4 weeks and still waiting on their paper work. Worst Company. There is no option to give less than 1 star, so have to put 1 star there.

My employer switched to Alight for HR services and the site experience has been a definite upgrade. All of my wellbeing options are in one place, easy to understand. The modeling tools work really well to explain complex concepts. I was able to submit my FSA claims through the app quickly.

Left former employer, rolled over money to HSA not associated with former employer, now impossible to find the money. No one can say what happened to it. Customer service is a joke. Worst experience I've ever had.

Terrible customer service. I have been disconnected three times, been on hold over an hour, and had to explain my situation MANY times to various representatives. I had a ticket created to track this issue which has not helped. This is not a customer focused company.

After I selected a plan for 2023 I received a mailing from Alight. Envelope said "Time-Sensitive Response Needed" Inside was a small note (see black) that said 'there is nothing you need to do."
This was confusing and should not have been sent.
When I phoned Alight they would not let me speak to anyone about this