Alight Solutions

Phony. They rip you off secretary. They charge you fees without letting you know. The most unethical company I have ever experienced!

This company cannot handle a lawnmowing business with 1 employee. Absolutely horrendous service and reports.

Must have crazy or hwo to do it impossible type lawyers. Worst voice menus and convoluted methods of getting anything done.

My daughter was born and obviously had to report that. The online site said her social was invalid so naturally I call for help. Now, 2 months later I am STILL trying to get her added to my insurance even though I took all of the necessary steps in the allotted time.

PHONE INTERFACE
Awful. First off I hate automated sysytems but I get why we have them, However, I have 3 children under 4 so when you use a call and response method versus a keypad, the system picks up my kids and keeps delaying progress. Then, I spend 5 minutes going through the prompts only for them to tell me that they aren't open yet (might be good to say that first!). I know I could've looked that up, but we are up at 6:30am every day so 9am in basically the afternoon, lol.

CUSTOMER SERVICE
Okay, I am pretty sure your people are outsourced. I cannot stand when people cannot converse with me in my native language (American English). It makes it difficult for them to understand the problem and how to fix it and judging from their replies, they have no idea how frustrating this entire ordeal has been. All I needed was to add my daughter to my insurance...simple right?
2/25 First phone call they added her to my dependent's list. (not what I asked for)
2. Asked for her to be added to my insurance...they added her without her social.
3. Asked again for her to be added. They added her (Yay!)...but now she was in there twice.
4. Called to have the entry removed without the social...done...
5. Called because they added her to the NEW plan year, but not to the existing plan year when she was born...
6. Called because the insurance company still did not have her information. They opened a ticket...would be fixed soon.
4/12 7. Calling again today because after a week she is still not on my insurance.

Meanwhile, we are asking the hospital to not put us into collections as the bills are piling up waiting to be processed by insurance. I HATE Alight and I hope Target drops them as soon as possible! If you are a company looking to hire them on, choose someone else, anyone else would be better!

Company provides a service to employees to use Alight Financial Services' Edelmen Finacial Engine for Free and use Alight as a for Fee Advisor with access to the 401k Savings plan. BUT when in the Free Engine you can inadvertently sign up for the For Fee service which will allow them to manage your 401k investments WITHOUT your input. They send an email welcoming you and other emails prompting you to provide goal input. If they don't receive a reply in 30 days, they will reallocate your assets without your input AND charge you a substantial FEE. Welll,,, their email address will get caught in most spam fliters are your email providers server, ie you will never know you got it in your Junk file. Turns out their reallocation is a simple alogorithm based on your age alone. They reallocated my total Stable Income fund which I had for an emergency fund into core bond, large cap, and emerging market funds. So in one month instead of earning 1.5% APR I lost over 8% AND paid them $1,000 for that loss! I called and expected them to at least refund all or part of their Fee as it was an obvious oversight. But no! They said sorry and tried to convince me reallocating my Emergency Funds into Core Bond funds (which are plummeting) is OK in the long run. They did not understand Emergency funds are to weather the short term. They really did not care.

Alight manages my wife's retirement plan from Baxter. We contacted Alight in early March to inform them we hadn't received a 1099. They said one hadn't been sent because there was "no taxable event"! My wife had received a year's worth of retirement benefits so this was obviously incorrect. They said they'd send a 1099, but after two weeks we called again and were informed they had neglected to send one. They offered to overnight a 1099 but when we checked two days later we were again informed the 1099 had not been sent. They generated a shipment today which will arrive on April 14! If anyone from Baxter or Voyager reads these reviews you need to fire this company. Not a single representative we spoke with over numerous phone calls EVER provided any quality customer service. Literally the worst company I've ever interacted with. Wish you could use ZERO stars