Alight Solutions

Company was hired to perform audits to prove you are not illegally using health insurance. Essentially, you are guilty until you prove yourself innocent. They must be paid bonuses for denying audit and health insurance coverages with no recourse for mistakes or errors. Please hire this company to provide your employees with undue stress and fear created by Alight Solutions.

I absolutely disgusted with the customer service, would someone explain why is so hard to borrow my own money to buy home to live like any other Americans dream are so difficult even though I have all the paperwork corrected. When I call to speak with someone, some helpful but some can't even speak English right to help me and hung up the phone on me.

Alight is the service provider for J&J benefits. Absolutely horrific and incompetent company. Will NOT provide any kind of statements by mail for 401K accounts or other requests. They dodge the request for months, super long phone wait times, do not honor simple requests for basic statements(ignore, delay, or instead of sending appropriate statements they sent me a data dump of 50 pages of thousands of line items for each single transaction and amount!), and their website indefinitely is non-functional where you cannot even download or view simple 1099-R statements. Great for the other legal party as I can't prove or demonstrate any holdings from J&J!

My company unfortunately switched to Alight from Fidelity. Even since then it is been nothing but problems. They take a very long time to resolve any issues (if any).

- Poor quality control. There is a QDRO on my account and they changed my mailing address to that of my ex-spouse 'by mistake'. Not to mention the fact that they withdrew thousands of dollars more than my ex-spouse is entitled to.
- Trading fees. None of the large custodians charge trading fees.
- Their website has zero usability. No realized gain/loss information.
- The login form is a joke and incompatible with LastPass

Enough is enough. I'm looking into a potential lawsuit. This is borderline criminal.

AT&T partnered with this company for retiree HRA and Insurance. Customer service is alright but they don't know jack about nothing. They can't read receipts, they will quickly switch you to someone else, there is never a mgr. To help and all of them seem to be reading instructions from a book. The recording always say stay on the line for a quick survey but the reps always disconnect the line. Since January I haven't been able to get one single problem that they created solved. Don't even deserve a star at all.

I have submitted the required paperwork multiple times and they still deny. Faxed them the required info 3 times. They claimed they never got it. I have the receipts from the fax confirming the number of pages submitted and the date.

I can't get the site to work. I have been trying for HOURS to submit the required documents digitally and the site just says "page unavailable" when I try to submit.

If you are an employer, PLEASE do not use this service. Unprofessional and rude. My family needs insurance and they want to deny us during a pandemic!

At first I thought they were incompetent just like everyone else says. But the more it went on, and the more I see they do it to everyone else, I'm convinced that this company is a front for scammers that nickel and dime their victims to death through seemingly legitimate charges that they knowingly misuse and setup savings accounts they never intend to give you access to. Maybe for some of their customers somewhere in some universe they do legit business to appear legit, but I've never met a satisfied customer so I have no idea how they've made it this far if they aren't rolling in scammer bling.

The worst company to possibly try to contact to ever exist. Working on a pension benefit from a client who is deceased. After numerous 2 hour long wait times to get through to any customer service representative we finally received a check in the mail. However, the check withheld federal taxes after we submitted three different times that we did not want withholding. So we sent the check back and requested them send us the full amount with no withholding. Two months later here we are, no repsonse from them. Can't get through to anyone on the phone. Absolutely the worst company I have ever had to deal with.

I'm very dissappointed in Alight, who manages our company's HSA / FSA Program. They send you robotic responses to questions and receipt submittals that have nothing to do with what you asked. Try to call them and you spend an hour as "the next person in line" - but they never ever answer the phone. It's a one way service - where you do all of the work and they just give you more work. No way to talk to a human being. No way to email a chain of correspondence. I rate these people a big fat ZERO.

My husband is providing insurance for my son and myself and due to lack of communication between agents or just lack of knowledge we're going to lose coverage. One person says it's all good then we get a letter that it's not. Proof of marriage with the state seal and they continue to say it's not proof of marriage how do you say it's not proof when it has the seal. This has been the worse experience they are no help and don't seem to care horrible company to use for verification and I don't understand how a company continues to use them if you care about your employees and their families at all. Every time I ask for a manager or higher up they seem to not have anyone available

Would give 1/2 star if possible. They handle BWH pension and have been a nightmare to deal with, Customer service is extremely poor. You get passed on from rep to rep. They ask the same question 4 times. Spent 70 minutes on the phone to resolve not receiving documents in mail. They had incorrect ZIP code. This demonstrates how poor they are in problem solving- for verification they wanted ME to provide the wrong zip code THEY entered! How would I know what they entered? These are people dealing with pension accounts?

***Try filing complaints with the Employee Benefits Security Admin with the DOL*** There is probably good reason that State Farm ended their contract with Alight and changed to Vanguard. My experience is I need something quite simple from Alight. After countless calls and 4 weeks I am no closer to getting it. They do not call you back when they say they will. They do not follow up. Their call center first goes to a location which I believe is India. Their login never worked. They set up beneficiaries wrong. They sent me a statement that didn't belong to me. I could go on and on. I have no clue why anyone would want to work here, or partner with Alight, u cannot get past their call center…and u only get to their call center if u make it through their India call center. Steer clear of Alight.

Target being the huge corporation that they are should be ashamed that they have chosen this company to handle their employee's benefits! My Mother recently passed 2 months ago and having to deal with Alight solutions has been a complete nightmare pertaining to her 401k. I have called at least a half dozen times, I've been given the runaround over and over, it's very frustrating and takes a toll on you mentally,Nobody can give me straight answers on anything! You will be asked for the same information each time you call that they should have already in their system, Constantly being put on hold, The website is useless and never works properly, They will never call you back, I could go on and on with all the issues I have had when dealing with this company.Losing a parent in itself is devastating enough add dealing with this company it's enough to break you completely.

Four hours to connect to someone just to have them tell me they didn't know how to do their job. I gave them simple suggestions of what they could do to provide better service (like get a manager) and they ignored everything and said I'm trying my best. No you are not. If you were, you would take some sort of action, anything, anything at all... They just sat on the phone saying they couldn't do anything until I hung up since they were wasting my time.

2 years of totally incompetent agents, Had no idea how to answer my questions. Took 2 hours to change part d from aetna to wellcare. Agent bordered on $#*!ed. Last year had an agent who had an african accent that could not be understood. My company has forced me to use this company but thy are horrible.

Wow, I know why they never ask you to rate their service when you call! I called over 2 weeks ago to get a new PIN to access my account. They would only send it via postal service, even though they ask 10 questions to verify who you are. Still have not received it. The online form to change your password has not worked for over 2 months, which I also told them. I have now been on hold for 37 minutes. Imagine if I were able to sue for the downturn in my retirement account because I could not access my account to make changes? Maybe I can, I may just have to call a lawyer. I don't understand why a huge company like SPGlobal would utilize a company with such poor service.