Alight SolutionsReviews 141

I have had two employers use Alight for their HSA administration. I have had two accounts with Alight. Despite having two accounts, I am unable to register or log in to an account after having my employer sponsored account transferred to Alight. I called customer service. The first agent was unable to determine the reason for not being able to access or register an account. The agent transferred me to another agent whose solution was to tell me I would receive and email in THREE TO FIVE business days containing a form to have my contact information updated so I can access my account. During the call they verified my mailing address, email address, and phone number but somehow I still have to wait days for an EMAIL to then confirm my contact information again? Alight is the WOORST. 0 STARS.

T O R (REC) IT. C0M went above and beyond to help us get our money back even though we were the victims of a scam. Their dedication and expertise were outstanding, and we appreciate their team's tireless efforts. From start to finish, the process was transparent and effectively articulated. We are grateful for their help and strongly recommend them to anyone who has been tricked in a similar manner. Our situation was greatly improved by their expertise and results-driven approach.

Y'all are straight-up TRASH. I was told my one-time payment would be processed July 1st at 4 PM. It's now past that, and guess what? No money. No pending. No proof. Just lies. I bank with Chime, so don't play with me talking about "3–5 business days." If y'all had actually sent my payment, I'd already have it. That means YOU never sent it. Stop lying to people trying to survive off this. Y'all ain't delayed — y'all are shady. FRS says one thing, Alight says another, and the result is nobody knows sh*t, while I'm stuck broke waiting on a bag that's MINE. You had all damn day to process this and still couldn't get it done. You're wasting people's time, disrespecting their reality, and pushing the blame on banks like we stupid. This system is beyond broken — it's disgusting. Y'all don't care about nobody living check-to-check, and you act like saying "wait a few days" is acceptable after missing the deadline YOU set. Fix your damn systems. Or stop promising people money you ain't even processed.

I got a divorce and a portion of the assets I received were my ex husband Nordstrom 401k. I went to an attorney and a quadro was made. I never received from Nordstrom or Alight any information on how to gain access to this account. They I can see the information online but can't do anything with it. They have lied and said the quadro wasn't completed even though all the info is in my name and personal information not my ex husband. Nordstrom never should have outsourced to these people as now both companies look bad in this issue.

Alight manages my wife's retirement plan from Baxter. We contacted Alight in early March to inform them we hadn't received a 1099. They said one hadn't been sent because there was "no taxable event"! My wife had received a year's worth of retirement benefits so this was obviously incorrect. They said they'd send a 1099, but after two weeks we called again and were informed they had neglected to send one. They offered to overnight a 1099 but when we checked two days later we were again informed the 1099 had not been sent. They generated a shipment today which will arrive on April 14! If anyone from Baxter or Voyager reads these reviews you need to fire this company. Not a single representative we spoke with over numerous phone calls EVER provided any quality customer service. Literally the worst company I've ever interacted with. Wish you could use ZERO stars

How any corporation would contract with this company to administer benefits is beyond me. They are 100% incompetent, my HR employees agree! Shocking how Alight never asks me to take a survey….Alight knows they are horrible. Companies contract with Alight to reduce headcount and pad the bottom line at the detriment to their employees.

I called at 5 pm EST and the computer jacked me around for 20 minutes after that they put me to a nice young man named Wilson who proceeded to ask me questions when he stalled long enough for the self imposed deadline of 4:30 pm central time when I asked to speak to a supervisor none were magically available as far as I'm concerned I was only going to get some of my money and when I call back I will get it all and roll it over so I don't have the hassle of dealing with Alight

Alight messed up my transfer out to Fidelity and they could care less about it. They do the absoute minimum and don't follow through. Their escalation path is to just send your to another "manager" who can't help you. Will be so glad to get my retirement $$$ out of this rinky-dink place and into a professional firm.

Alight, for companies that want to drive away top talent. You can save a few bucks on benefits while spending a fortune on turnover.

Alight was a nightmare to deal with when the company I worked for(a major airline) used them to manage our HSA/FSAs. They always denied claims for no reason, then required ridiculous amounts of documentation before paying. Thankfully, after so many employee complaints our company switched to another company to manage the HSA/FSA's. The new company is wonderful, they made us see how bad Alight truly was.

Near impossible to get resolution of an error Alight made in dropping my wife's eligibility and coverage in a premium reimbursement account during transition from AON. One there want to or will accept responsibility for THEIR over administrative errors and rectify it. Not able to contact a Manager; most employees work remotely and do not have authority and in many cases, the skill, to deal with such problems. They want to blame the customer for their error.

Automated phone line response: "I understand what you are saying, but I do not have any information on that". Email responses which do NOT answer the issue are sent from "no reply" email address. No matter what I click on using the app, I am brought to the "Manage Communications" page. The virtual assistant is worthless. Their constant requirement to change passwords is annoying and cumbersome. One of the main issues is the lack of flexibility with sales and purchases for distributions. It is not allowed by Alight to choose what one wants to sell. One must sell some of each investment in the portfolio. Who do they think they are to tell ME what to do with MY money? And we are paying them an annual fee ( percentage) to be abused as customers. GET OUT of you can. Pronto.

My son passed over 2 months ago and Alight has been handling his companies final disposition of his finances. They refuse to give out contact info and make you use their antiquated call center, they refuse to use email or fax and insist on using snail mail. 3 no-reply emails were sent with no information on why the hold up on the resolution of his benefits! Eventually thru a 3rd party they were claiming to be waiting on the return of affidavits which they claimed to have mailed, to this date those affidavits have never been received. They refuse to give their names or to speak to a supervisor. DEI at its finest!

I'm a recent retiree and found my employer had outsourced all of this. One issue after another and never a call back. Call them and you get someone who can't help, but only open a request for you. Then, the request gets closed in a few days with no comments and no call. Open a new request and demand a response and call and they close it again, maybe resolving only a portion of the questions. Call again and told it's a new request. I retired a month ago and STILL going in circles with these ridiculous requests and getting one little thing at a time resolved. THEN, when calling again I'm told things that disagree with the last person I talked to. I liked working for my employer for 25 years, but their choice of Alight now makes me wonder about them as well.

Left State Farm, Illinois in December 2021. Prior to leaving I was able to see my pension balance (although small, still planned on a IRA or lum sum payout). Upon checking the "Alight servicer" PORTAL which State Farm Benefit directed all ex employees to I found out that after a cumbersome log in there was little to no info on the portal (NO Balance, NO INFO that it was a "monthly Annuity" which I did NOT want. The features in the portal and customer service FORCED us into a tiny monthly payout (like a shady Annuity plan or Blockchain I guess). Noone would want that after they left the org and other employees got lump sum paytous and full pension payout options.

This has become a total sham and run around and I believe GAINSO, Alight, State Farm, Blue Owl and other "data partners" are exploiting and using ex employee data in bad ways., Both State Farm and Alight have breached data.

Even now, I can't get an answer to HOW MUCH is in the Annuity (Balance), how to cash it out and ANY details about it!

This whole scam needs addressed as a IRA rollover or lum payout would have been better for employees (but highly compensated mgrs and VPs and Directors and execs need to prove their metrics and get bonus clearly).

What can be done!

Alight handles my mother's 401k/pension for UPMC. My parents passed away in an accident. My siblings and I are beneficiaries and have been working over 10 months to receive funds. Alight lost paperwork more times than I have fingers. They lost paperwork that I sent certified and have the receipt of who signed for it. My social security number and address went from being correct to incorrect. Then no one could speak with me because I was not able to verify my identity, even thought they had notarized paperwork with my correct social and address. 3 months have passed since they were supposed to directly deposit funds into my account. This time I was told that the account keeps erroring, which was said to be very rare, and will require special authorization for payment. I feel bad for UPMC employees, as this company maintains their retirements. I have never experienced such incompetence. I wouldn't let them manage an account for my dog!

I have an account with ALIGHT and I think they unfairly target individuals if you have a complaint against them. I have a flexible spending account with ALIGHT and I believe they are unfairly targeting me simply because I was upset because they denied a payment to my provider, which caused me to be dropped as a patient, unless I am paying cash. I called in to complain and now every time I use my benefits that want detailed receipts. I have talked to numerous employees within our company, and they have NEVER been asked for a receipt. However, I am asked for everything. Has anyone had this issue. I would like to get this company looked at for unfair business practices.

They will mark your requests closed after 7 days whether they have been resolved or not.
Companies pay $10/mo for their services so they are quite happy with them.
If I'm ever on a jury for some stressed individual who shows up at their business address and goes postal that individual is already acquitted in my mind.
Other than that Alight is great.