Appliances Connection

Found a good deal on a dishwasher better than any other site. Ordered it and got a shipment date of 4 weeks later. Four weeks came and went I reached out to the site and they said it would be another 4 weeks those 4 weeks came and went and they pushed it out again claiming that the manufacturer was the issue. I asked for a refund and they said they would have to reach out to the manufacturer and would let me know within 72 hours. I reach back out after 72 hours letting them know that I wanted my money back and have yet to see it come back in. I think basically what they are doing here is holding on to my cash making money on it while I sit and wait for a refund. Very sketchy indeed. I would recommend no matter how good the deal is on their site that you do not purchase from this company.

Four months later, still no Viking range (estimated 3 week delivery) and nothing but the runaround and delays over and over. I DID finally (6 weeks shipping an "in stock item", people!) receive my Viking dishwasher and it was crushed beyond repair. Had to refuse delivery at the door and order locally starting the waiting process again.

Do you yourselves a favor. Spend the little extra and buy from a local business.

On the positive, they did refund my cost on the dishwasher. The range and downdraft system are still "pending" on my card. Good times.

I purchased a Bosch cooktop & wall oven from appliance connection. The website page for the oven contained a PDF guide that reflected a picture of the cooktop installed above the wall oven. I went a purchased both. No where did the website state that this was not possible. When the products were delivered the installers stated that installing a cooktop over a wall oven is not possible. So I refused delivery. Appliance connection is seeking to refund the amount less $1.50 per pound, which comes to approx $600. They claim that nowhere does it state that the combo install is possible, which saying the PDF guide is not to be followed.

They are a SCAM website and should be fined. And I want my money back.

Contacted by phone on 6/27 to ensure product was in stock, was told they had it and it would ship July 6 and arrive in 2 weeks. After it didn't ship followed up w/ calls and emails over a period of 16 days. Today they finally said they don't have it and it will ship in mid August. They lied about stock, took my 10k and ran me around for 16 days before telling me they don't actually have it. Don't trust this company!

Appliance Connection is the worst company I have ever dealt with. Their customer service agents would not give accurate delivery information after weeks of calling them.

Every time I asked who I was speaking with they hung up on me. They are totally liars. After multiple attempts calling and emailing them twice a week from June 13 to July 2 - to cancel the order prior to it being shipped (after they had previously stated 3 times it was in transit).

They ignored verbal and written requests to cancel the delivery, their shipping company (AM Shipping) forged my signature on a delivery ticket, left 2 boxes in my driveway before 7am and have refused to honor their return policy. They are now trying to charge me over $100 to return the tables I no longer wanted because of how I was treated.

I purchased a microwave/convention combo oven. They immediately charged me 2 times and then didn't process the order for another 5 days. It took me 2 weeks to get the additional $500. They stole from me back. They claim it was an authorization charge but I had to dispute the charge, get my bank involved and finally get on a 3 way call to get it resolved. I don't have $500 to give a company for no reason. Avoid this company, they are bad news!

I made a purchase on March 3rd for a dining table. After changing the date continuously for 3 months, I called today for a status and they said it would not ship if I didn't pay 300 dollars after my receipt says free shipping. This is not legal. They are stealing from the consumer snd I advise anyone to stay away. The customer service rep was of no help, and when I asked for someone of higher authority they were equally useless. Stay away!

Please don't believe the negative ratings with this company. Not only I got the BEST deal (saving me over $800) the service, delivery, and smile were even better!

After the savings of $$, the top of the line refrigerator arrived sooner than what was said.

We are very happy with the product and very satisfied with the service.

We highly suggest this company to our family and friends.

I purchased 2 air conditioners from AppliancesConnection.com. One was fine and the other was damaged. I have spent almost 3 months trying to get them to pick up the broken unit and refund us. It is not worth the small savings that you may get to have to deal with this service. I have spent way too much time on this and still have no progress.

Apart from the original 6 hour delivery window, everything was great. The men called about an hour and a half. Before they showed up to let me know they'd be here around a certain time. They brought the couch in and even took away the trash for me. The couch is in great condition and is actually very comfortable. For the money we spent, it was all definitely worth it.

I had a great experience purchasing a washer and dryer from Appliance Connection. The service was fantastic. I felt confident that my questions were answered correctly as opposed to shopping at the other appliances store. The prices were great and it was really enjoyable actually having staff available to talk to. They could not have been any more helpful. Also, the delivery and installation process was fantastic. Couldn't be happier, thank you!

Buying was quick and easy and I saved a bunch of money. The only reason it's not a 5 star is that the shipping was slower than I expected, it took about 2 weeks. The day they were supposed to deliver, they gave me a 4 hour window of between 2-6. I had to take off work to make sure I was there, and they didn't show up until 7. However, they delivery guys were quick and polite and did a nice job. The appliances were as shiny and nice looking as I had hoped. A very positive experience overall. I will buy from them again in the future the next time I have a need.

Take my advise... DO NOT USE this company. I have tried for months to get my money back on an appliance that they could NOT deliver to me. I have been in a customer service role for 35 years and they need to learn how that works. As of now, I am out 570.00 and still trying to get the balance of my money back. They say they will not refund... seriously DO NOT use them.

STAY AWAY from this place. They have cost me months and untold amounts of time and frustration. I ordered 4 appliances, and it took them over a month to get it to me. Of course, one of the pieces was damaged that they refused to deal with, and one of the pieces was completely missing. Instead of immediately replacing it, they cost me an entire month of time and constant lies and frustration by pointing fingers at the trucking company. Both this place and the trucking company are staffed with lying scum that doesn't care at all about their customers. After over 2 months the replacement didn't show up after lies, lies and more lies. I wound up buying a similar item at a big box store for much more than I had paid to this place. They refused to give me anything for my trouble and their lies and only begrudgingly promised a refund for the missing piece that I have still not received. This is a Rip-Off joint if I have ever seen one.

Ordered a sectional. Took 4 weeks for delivery. They provided a tracking number. I watched it go from NJ, CT, VA, NC and back to VA for delivery. There were no issues with delivery or the sectional. I would consider buying from them again. Just make sure you follow all instructions and there should be no issues.

I normally dont buy furniture online but I was intrigued by the gorgeous looking Accentrics Home bed they carried. The delivery was on time and everything went perfect. It took me less than 30 minutes to assemble and set everything up. The high quality of the materials and design were noticed right away. Very remarkable print. It is very sturdy and everyone who sees it raves with compliments! Extremely happy with this bed and the company from which it was purchased.

So bad. I mean, the worst! I bought over 16 items from them to fill 5 units over a month ago. Haven't received all of them. Just receiving them now and they're all wrong and NOT as described. Douglas who works for the Sales team is awful. Non-responsive after the sale and won't help to remedy any of the problems or defects. So bummed. I have over 15K invested in these appliances and most are useless.

Site appeared to advertise 3 day free shipping. Thanks to a holiday and shipping from Brooklyn to Los Angels, it took 11 days.

On the plus side, Appliance Connection kept us well informed with multiple emails and phone calls apprising us of the status of the order and shipping. Also taking away our old appliance for $1 and installing the new one for less than $100 were good deals.

Appliance is as advertised and working perfectly.

Ordered over 16K of appliances. The refrigerator and range came with white glove service, I bought it for dishwasher. Everything showed up and the delivery people said they couldn't install the range for some reason. Called customer service who ignored us twice, finally giving us a number of guy in Florida. He was useless, never called, never responded. I requested refund for installation and was told "I should have known what was needed". WHAT? You sell it! They promised $200 and now never respond back.

I would never ever order a product from this company again. The sight claimed that our washer/dryer was "available" which meant that they can order it from S. Korea. They do not actually house your product and have it available for shipping. We have been waiting for over a month for our washer/dryer and I have to call them every day to see if they have shipped it or not.
I have asked to speak with a Supervisor several times and they tell me "No."
DO NOT order from them!

This has been the worst customer service experience EVER!
Not only arrived our cooktop broken, then it could not been replaced in time, I had t ship it back on my own cost and then I get not refunded the amount I paid for. We lost out on an Rebate on top of that. So I would never ever buy from them again! Dealing with their customer service was a nightmare.

We placed an order in June. It is now November and just received it. I called every month to check progress. The representatives were kind and helpful. Our freezer works great and is exactly what we ordered. Patience was the overriding test. Understandably, they were delayed in shipping since the actual manufacturer couldn't produce enough product to supply to demand. That is no fault of Appliances Connection. We are happy with the purchase and the performance of the employees we were in contact with. The driver with the shipping company was polite and quick. My only issue(4 stars) is that communication should be coming from the company giving an update instead of me having to call every month.

We have been trying to get our order delivered for 2 weeks now, even though the website stated ships next day. Then they tell us a week later 1 item is on backorder, but are shipping the rest of the order. Well today finally we get confirmation of a delivery en route and the driver says he only has 1 of the items and missing the rest. Called customer service and they placed me on hold, then transferred me to a line that was already closed. Awful

I'm a contractor and order things from places all the time. This time however, my client found a stove from here and I ordered it. What a mistake, paid for express deleivery, showed up 4 days after the estimated time (same as ground estimate), so I lost that money. It was delivered by a shipping company at 6pm. I asked the driver if he needed to physically check the stove before he leaves. Guy says "nope they will take care of everything if it's delivered damaged". He leaves, I open the packaging, the stove is dented, looks like someone dropped it. I call the company to have them send a new one. I get the run around and all the bs about I have to pay for shipping to have them come replace it! Unbelievable never using this company again and I will direct everyone in my network to stay away. Not worth the time I spent on the phone arguing for a simple replacement. Bad business