Appliances Connection

Salesman will literally hang up on you when you are asking him a question. Forget trying to return something even if it costs thousands of dollars and you need a different size or replacement. They only want to sell you products but zero customer Service. I'm so disappointed, I bought a new range, spent over 7000 and I can't get a person to answer basic questions. 3 days on hold on the phone. Do not purchase ANYTHING from this Company or Doulas L

2 years ago, I purchased a dishwasher for the lodge we own. The was unbeatable, and shopping on the website is very easy. Now we are building a house and I have ordered our refrigerator, dishwater, oven, washer, and dryer from them. The customer service is excellent. The fellow I spoke with save the day when he was able to stop the entire shipment from being delivered too soon after our contractor set the delivery date back. It had already been loaded and departed. He was able to reach the driver and have him return. He went above and beyond and had made an already faithful customer very very happy.

Ordered from Appliancesconnection and was thrilled with the deal I got. I even got their 0% finance credit card. But... to no avail I was treated like crap from their customer service team when they proclaimed that they couldn't ship to my home address (I live on a big wide street in CA). They then deleted my order and pretended on a subsequent call that they didn't know who I was. I am so glad the customer service experience was so bad in the beginning because heaven forbid I had to ever make a return. Maybe I should give this company an extra star for being blatant about what a bad company they are... nah

I ordered an urgently needed product over a week ago from this company. I chose this company because their website showed units on hand available for "quick ship" and promised it would ship within 1-2 days.

Several days later, I received an email that said the estimated ship date was 7-14 days from that email. I called to find out why they promised 2 day shipment, and then switched it two 1-2 weeks. They had no acceptable reason, only said that was the best they could do.

A few days later, they canceled the order all together stating that the item ordered was no longer available and tried to sell me an older model of the same product. They even claimed that the older product was of better quality and higher reviews, which was contrary to the independent studies I had read before specifically seeking out this unit.

I will never do business with these people again.

Got what I ordered, but its quality was very poor, saw a banner about reviews get PAID to review the product you bought.
They post they will pay you upto $22.50 in CASH for reviews on products you have purchased, then change it into points after you do it, I tried showing them the site where it no where shows the points, I had a customer service rep Douglas agree with me and tell me I would be getting my $22.50, Calvin a manager then tells me, he will take care of it if I email him, after I email him, he tells me all I can do is get points.

So due to this blatant false advertisement, and Customer Service that contradicts itself, I have no choice, but to never shop here and tell everyone I can how I was treated.

All I wanted was my $22.50 owed for my reviews, instead by the end I was hassled and told my reviews would be deleted.

Douglas was a great customer service rep, Calvin should not work for this company as he is the real reason I will never shop here again rude, inconsiderate.

I ordered over $12,000 worth of appliances from Appliances Connection. They transferred the range and dishwasher to a delivery service that will not provide any times or dates for delivery. The delivery company has a tracking number that cannot be tracked online, does not answer the phone and does not even have voice mail to leave a message. Because the delivery service will not provide dates or times for delivery in advance, I provided them with three (3) dates/times that I will be available. I received notice again today that they have scheduled delivery for this very afternoon when I had expressly told them I would not be available. Appliances Connection refuses to refund my order without a penalty fee of over 10% of the purchase price. Appliances Connection will not schedule delivery in advance of the date of delivery. Apparently, anyone buying appliances has to be available to accept delivery at any given moment. I have never had a worse experience with a company.

So far, everything has gone well. We eagerly await word on how and when our washer and dryer will be delivered. We are first-time Appliances Connection clients with high expectations. We love this place and we will definitely recommend them.

Great place to find all kinds of appliances, with lots of variety and brands. But most of all because of their salesperson. He's knowledgeable, resourceful, and customer friendly. He has helped me to secure the washer & dryer that fits a tight place in my condo. Despite going to the shop a few times without making a purchase, every time he's been helpful, and now I am ready to make a purchase and not to go to any other places. Thank you, Appliances Connection!

I ordered a new air conditioner from Appliances Connection, it was pretty easy and the sale went through without a hitch. I wanted it delivered as soon as possible so I paid for "expedited shipping", an additional $69. I ordered it on June 22, by the following week I had not heard anything about when it was being delivered. I tried to call the company to check, ran into time changes (3 hours) and couldn't reach anyone. It was eventually delivered on Wednesday, July 5,14 days after being ordered. I don't call this "expedited". When it was delivered it was just left inside the back door without any notice, the box was broken and had several holes in it. As it turned out, the unit was undamaged, but I still resent having to pay for "Expedited Shipping" that took 2 weeks. I won't order from them again. Katy

I know not everyone's experience is the same but mine was great! I ordered the Meridian Eliana Sectional in Pink because it was the cheapest on this site and based on reviews. It was more of a mauve than blush pink but the velvet couch is gorgeous! It's great quality and comes with 2 sets of legs (gold and chrome). It even has removable washable covers with velcro on one side so it stays in place. Order came in a timely manner as expected. You can track it on the trucking company delivery site and the delivery guys called the day before just like they said they would. I also messaged them online and got a real person responding back which was awesome. I'm so happy with the service that I plan on ordering more furniture from them.

Please see my review from 06/08/17. If you look at the "flood" of 5 star reviews for this company, you will see they lack detail. The generic nature of the reviews with ecstatic customers reporting entirely ordinary experiences smacks of fraudulent paid reviews. Notice how the positive reviews happen within a few days of each other, use similar wording and appear disproportionately positive compared to the experience decribed.
Now read the negative reviews and you will see they contain specifics and appear to be written by real people with genuine customer experiences.
Don't be fooled by these cheats!

I bought an excellent quality Refrigerator and had an additional discount. Great place if you are looking for top-notch appliances. Very efficient and quick buying process. It was easy to choose because of its description of products and very detailed information. The salesperson is very amazing and knowledgeable. Had great communication with them. Great service and the delivery was excellent and on time.

I placed a very big order with this company that I needed to ship quickly. I was asked for an excessive amount of personal info, which sadly I did turn in. I have great credit, have been in business for over 26 years, and could not understand what the issue was. The company kept sending me emails asking for more personal information. Wanted a photo of a current utility bill of mine, are you serious! After waiting for a week for this order to ship I cancelled a $4000 order and placed a complaint with the BBB.

I ordered an oven, waited for 6 months, have got it damaged during the delivery. They refused to accept the return, so, no money, no oven, nothing. Managers are liars, told me they will solve this issue, I waited patiently for another month, and still nothing.

TERRIBLE EXPERIENCE with AppliancesConnection.com - We ordered a Viking range April 2020. The range was delivered damaged several weeks later. They promised that it would be quickly fixed so we had them install it. 5 months later and the range is still damaged, one of the six burners does not work along with several cosmetic flaws (scratches/dents) and even now and they Still have no idea when the replacement parts or repairs will take place. Their customer support is terrible as it takes them days or weeks to respond to questions and update requests. We want our range fixed immediately. We purchased the rest of our Viking appliances from another, more trusted authorized dealer.

I am not happy with their business practices. If i can give them a zero star. Appliances prices seems to be on par with any other big online retailer. However, it will say it is "available" with an eta on delivery but right after you purchase and pay, then it becomes temporarily out of stock after payment is proccessed. I bought a range in Feb. Only to receive it in June. Also, the entice you with 5% giftcard with 6 months finance option with their credit/ bank which never arrives. Purchase is almost paid off in and I am still waiting on the giftcard. I have called and asked about it, I was assured it will come in a week or two, the rep seemed to be saying they usually don't send it out automatically, you almost have to make a fuzz about it to have a chance at recieving it. It has been a month now, I still haven't seen the giftcard. It is looking like a typical case of false advertising that is short of a good ole scam.

Following up from my previous review of applianceconnection.com, I cancel my stove and dishwasher on 2/17. Still have not recieved any comms showing the fact they processed a credit and finally opened dispute with my credit card company. What a joke this company is, I have called 5 times since 2/16, opened 3 tickets which keep getting closed... do yourself a favor steer clear of this company.

Awful company I ordered a Refrigarator then found out I had insurance on mine immediately called and cancel the order. They put all my money except $400 back on my card! I called sent emails of early cancelled item they refused to give me my money back. I did not even get a thing from them this company sux and want be in business long if they keep treating customers like this.):

I ordered a $4K appliance 6 weeks ago and have since had to call Appliances Connection five times, each time on hold for 45-90 minutes (because it's impossible to reach a person or get anybody to respond to emails or voicemails). Every time I was told the item is in stock and they forgot to release it to the shipping company. They have become a major waste of time and are ruining the remodel schedule, because I don't know when the appliance will ship. Don't trust them.

When you call this company, the sales option will get you to speak to a person immediately, however, the customer service option puts you on hold for a very long time. Then when you finally get to a person, and they learn that you're calling to request a return, they either put you back in the queue or they hang up on you. I've called 3 to 4 times a day for the past 5 days and no luck. Their chat feature on their website is just as bad. No replies whatsoever...

I had the same experience another reviewer had... we ordered a stackable washer and gas dryer with all necessary components. They insisted on delivering the dryer before the washer came in. Again, no obvious signs of damage to the box when arrived. It sat for a little over a month before the washer came and got installed. The box was opened and the dryer was completely damaged and unsafe to stack.

We got the same run around about the 30 day return window that we missed and that THEY wanted! It's totally wrong and all they do is make you fill out reports, send photos and then it all goes into a black hole. Meanwhile, they transfer you from person to person. No accountability, and all you do is pay thousands for appliances you can't use.

Buy from a reputable company.

I made a large order 11/2017 and still have not received my merchandise. I have been told many things from this company to the company they use for shipping. I have not heard the same story twice. I inform any buyer that this is not a reputable nor a respectful staff of people. When you express your frustration with your service they are out right rude and nasty. Even make you feel as if you don't accept there unprofessionalism what can you do. I was greeted with you will have to accept the merchandise basically trying to deter me from cancelling then I was greeted with a bill for over $1000 dollars for shipping and I have not even received any of a $5000 order not one single piece. Please beware this company is terrible. Further I will be contacting Ashley and other vendors they work with to make them aware of what kind of company is representing their product. I wish I could have give a negative star.

Received my dishwasher in concord, ca. The delivery guys dropped the dishwasher in my living room. I had installation and haul away. They did neither and where extremely rude to me. The dispatcher refused to try to make it better and then started to talk over me. All of the employees spoke English initially and then pretended they didn't understand English. Unfortunately for them I speak Spanish and they were insulting and extremely disrespectful of me and my wife. Don't buy from this company in Northern California. I can't speak for how they are everywhere else.

I bought dining room chairs from this company in February, it is now Nune and my issue is still not resolved. When they arrived 3 of the 4 chairs were damaged, after paying a significant amount I wanted the damaged chairs replaced. They offered me a very small amount of money back instead of replacing them. We have had to send pictures of the chairs and packaging multiple times and still have not gotten anywhere. Never again will I buy anything from this company and I do not recommend unless you want a big headache!