Appliances Connection

This online furniture is so excellent that can't be expressed. Knowing about the furniture through google I ordered them some of my fovourite furniture. Surprisingly, they supplied it without any delay. I was astonished to see their wonderful furniture. I have decided I will o

AppliancesConnection appeared to be a bad choice for dishwasher purchase. The item was delivered very late (we needed it before a certain time) and then when we received we couldn't claim the promoted rebate anymore, because that had expired. That made us really, really upset!

I bought the Microwave prior to Thanksgiving in 2017. It arrived with dents both in the front and the back of Microwave. I contacted the customer service. They asked my to send them the damaged photos so that they can claim it with delivery company.

So they think for themselves before they think about you.

I post this note for you to be aware of their products and customer service.

It's been over 3 months I've waited for several products to be received and installed. The installers have canceled 3 times with no or little notice. I've been in contact with Customer Service dozens of times and nobody has any notes of my orders not being delivered or my previous contacts. I've been overcharged for products without providing consent to buy additional products. They have stopped responding and still have not installed my dryer. They also refuse to advance the call to a manager, provide last names, employee ID's, or call back numbers.
This company is a SCAM! Trish, Johnny, and Santiago are complete low lifes.

I purchased a Stove and Dishwasher around 6 grand which they gave me a delivery date of a few weeks. Never came than I just kept getting we reached out to the vendor notices than I get a notice it will be another 4 weeks. So I try and cancel and they tell me they can not cancel orders only the vendor so they would reach out for me. This is the most ridiculous thing I have ever heard. 1 They should not be able to go into the cart and checkout if they are actually not available. 2 If you order from them and there is a problem they are saying there is nothing they can do only the vendor that is to dangerous when you spend this kind of money. I would stay away.

Beware!
I can't tell you if my appliances are damaged or not, because they have never arrived. I ordered them on December 26th. Almost a month ago. Policy says 7-14 days to deliver. I asked for a refund. They told me I would have to pay for shipping! For something that has never been shipped to me?
They just give me the run around and tell me anything I want to hear just so I keep quiet. Please! Do not order from this company.

Great Product, perfect delivery, ZERO customer service.

I WANT to give them good ratings but alas, the first phone call after spending over 1k was fruitless and they were unwilling to help source parts to complete my project.

THEN I receive an e-mail with 'incentives' to spread the good word about Appliance connections and the response from the admin when I attempted to call her attention to the mistake of asking me to post was that of;
"The incentive is for positive reviewers.
The report I received is emails and the rating of the reviews which shows are 3 stars and up. Not sure how you received the email. "
Sorry, I am not interested in your bribe for good reviews. It makes me think even less of your company now.

I would go with someone in your local area that is willing to help you if there is a situation because Appliance Connection obviously, will refuse to be of any assistance. Wish I knew that before I placed my order. Now you do, make a better decision than me!

I am very pleased with the buying experience. I received many emails updating me on the status of the order and the shipping company contacted me before delivering to arrange a time. Will definitely use more of their services. They have incredible variety below market prices. I am very satisfied with the pricing, free shipping and no taxes.

First of all I read some positive reviews here and they are fakes.
Bought LG dishwasher with 10 years warranty at the end of 2014. The warranty was only stated on receipt so I thought it was in house warranty. Nothing else was supplied to me. Come to find out that warranty is external company warranty ASA and since I did not register it since the warranty card was not supplied to me to register the warranty is worthless as a paper it was written on. Now I am being denied warranty because of that. Ho help from the customer service.

Recently purchased an oven from them and customer service is terrible. The oven came damaged on the side along with a huge line on the griddle part. The movers were so disorganized and forgot the hose to connect the oven that we purchased. Their only resolution was to leave the oven uninstalled for a week or use the old hose, which is never recommended. They even damaged the kitchen floors. Customer service has done absolutely nothing to fix these issues and it's beyond frustrating at this point. If you want to save your time and want a hassle free experience, do not shop with them!

Do not buy from them. Their installer from subsidiary "YF Logistics" significantly damaged our brand new custom kitchen cabinets while installing a gas cooktop. When I notified the company - they offered me $50. Not to mention they advertise a "rebate" but then provide absolutely no information to the consumer about how to get the rebate. Super shady - BIG mistake to buy from them.

Jacked around from start to finish. They lie and try to cover them with excuses. Service by email so so slow. Service by phone rude. They don't return calls. They are not honest about delivery date.

The trucking company they use is rude, slow and unhelpful. Then they try to up charge to get it in door.

AVOID THIS PLACE!

I have had a very positive experience with the products that I purchased from Appliances Connection in the past. To date, I had purchased a front loading washer and dryer with pedestals. Today, I purchased a high end microwave. With each encounter the customer service employees have been kind, knowledgable, and efficient. The representative I spoke to went beyond what had to be done for me. They exemplified the same spirit and efficiency that I experienced with my past encounters. Appliances Connection prices, delivery service, and sales personnel can not be matched. All of my past purchases arrived on time, without breakage and without a shipping charge. I highly recommend this company.

There is no way there are 100,000 positive reviews for this company. My 5-7 day delivery took 2 months. They charged for upstairs delivery and then didn't. One of the dishwashers was damaged but packaging wasn't, so this was something that happened before packaging. I have to pay for the return, which is more than the cost of my dishwasher.

They won't respond to email or phone calls.

If you have no deadline for getting appliances, and no expectation of communication, this this is the place for you. I ended up cancelling our order. They didn't have the product in stock(oh but they took my money for it first) and than I upgraded to a different appliance(washer dryer combo commercial grade) and ends up it is on back order. Did they email or call me to let me know about the back order?... NOPE! And * was useless... twice... just transferred when I tried to speak to him about my concerns. I would NOT recommend.

*Personal information redacted by admin

Couch showed up damaged - they told us repeatedly for 4 months they would replace it at no charge. After we called several times they told us the item was discontinued and would only give a partial credit. We were strung along for months and now have a sectional with a broken middle part.

I did not receive an paperwork, owner's manual, warrantee information, or even seller detail. I would not know how to or even who to register this microwave from.

I haven't installed it yet so I don't know if it actually works.

However one good thing; with regards to shipping, I was constantly advised as to the status of delivery and was very pleased about that.

Ordered seasonal item in early May, marked to be shipped in 2-3 business days. They have moved the estimated ship date 6 times. It is now scheduled for September.
They have responded to my emails, but otherwise no calls or emails regarding the status of the order except for hundreds of autogenerated marketing junk.

I ordered a Maytag dishwasher on Friday, Feb. 17,2017. As per Appliances the item was expected to be delivered within 48 hours after processing. The order was not process until the 21st, but I did not get dishwasher until Feb. 27. When I called, after receiving conflicting e-mails about the delivery date, I was told that they don't deliver in my area every day, but just on Mondays and Tuesdays. I informed them that they need to be transparent and to clarify on their web site the dates of delivery based on the region, and not to waste people's times with smoke, mirrors, and unclear, conflicting e-mails on delivery dates. Especially when people take off form work, based on their e-mails, to wait for the delivery.

I sent them a link to a price of an oven range from Best Buy, asking if they could price match it like they advertise. Danielle B said "Nope." So they do not price match and their customer service is terrible. Check all the other reviews and you will see this company FAIL all the way around. I would not do business with this company and would encourage you to do your research and check all of their reviews before you give them your money.

I cannot speak highly enough of Appliances Connection. We recently renovated our kitchen, and their staff was amazing at helping us select our appliances. Our space was limited, and my desires were incredibly specific! The staff was patient and extremely resourceful as he researched the appliances that would perform the best in our location. Awesome!

Ordered a Miele dishwasher. It was scheduled to be delivered and then no one showed on that day. I called and they rescheduled another day. Again the same thing - a no show. Then a 3rd time. Again no delivery. At that point I told them I wanted to cancel the order and be refunded immediately as this company is obviously a scam. They were difficult about refunding the order so I just went to my credit card company and filed a fraudulent charge and that is what it took to get a refund for this company. So be very aware who you are dealing with. In my opinion it is absolutely not worth any amount of savings to deal with this unrepeatable company - Just buy local!

Save yourself time and money and NEVER buy from these guys! They Sold me appliances they did not have in stock - delayed my order for several weeks. The shipping company they hired to deliver the appliances delayed it again for 2 more weeks - after we paid for Expidited Shipping. Customer Service is Horrible - if you are lucky enough to get anyone to take your Call. Different answer each time I Called. I asked for Refund Going elsewhere... Buyer Beware here!

It took 14 days for my order to process and shipping is estimated at another 7-14 days for delivery. Although the website is easy to navigate and not doubt the prices are the lowest on the web, as for customer service not as friendly as one would expect in that position. In my opinion I would rather pay more and receive the item in a timely manner, not 28 days later... Really. I will not be ordering again.