Appliances Connection

Website estimated 2-3 days but 2 weeks no dishwasher! Delivery service emailed that it would be here when we weren't ($75 reschedule fee!). Customer no-service kindly ran around in circles to avoid having to foot the bill for their SNAFU. It is delivery time bait and switch and lack of customer service that gets me, oh yeah and doing the dishes because I didn't go with a reputable company.

DO NOT ORDER FROM THIS COMPANY. They advertise what they call a 30-day "Hassle Free 100% Refund Return" Policy. So untrue. A refrigerator was delivered defective/damaged. Not physically damaged/defective, but electronically. They said we should have not accepted this for delivery. Delivery guys were gone before the electronic glitch was discovered later that day. The Hassle Free Return will cost 10% restocking plus almost $600 in shipping! Stay away! Buy local.

I ordered a $700 armoire only to have it damaged in the front center. They offer a 95$ refund. What an insult. Also had a $200 night stand missing still yet to be found. Check the BBB website, this company is dog $#*!. Stay away.

We had a terrible experience with Appliances Connection. We received an item that was defected. We wanted to open the item in front of the driver but the driver was rushing the whole process and did not have time to even inspect it and we were blamed for not inspecting. Though we politely expressed our concerns to the management, we did not receive a pleasant response at all. We feel very bad that we were not valued as a customer. We trusted you to deliver us the right item in the right condition, as shown on the website. However, this did not happen. We will never shop here again.

My wife and I were looking at a Miele dishwasher for months. We finally decided to bite the bullet and spend 3K for a nice dishwasher and Appliances Connection said they had them in stock ready to ship. I thought it was odd, because they were backordered at most other dealers. We ordered the Dishwasher and it arrived horribly damaged. It looked like it fell off the truck with a massive dent crushing the side of the appliance. It's completely unusable. Appliances Connection is refusing to return or refund. We are out $3,000 now and are pursuing legal action. This company is a FRAUD. Never order anything from them, they sell damaged products and will take your money.

WORST EVER! I spent over $14,000 with this company. I ordered a Viking appliance package. The refrigerator was delivered a wreck! Multiple calls, emails. No help. Rude employees; * in customer service is terrible and * in sales wants nothing to do with you after he takes your credit card. I asked to exchange for Viking frig and get this... they want my credit card again! They want me to pay in advance for the exchange and refund me exchange is made. I waited 3 months for these still waiting on dryer! So the frig- Dents all over, compressor makes loud noise so loud it wakes me, shelf inside was torn off, left handle mounting screw was broken off, right door does not close properly. I am still in limbo playing their stall tactics of endless emails and voicemail messages. Hold times are RIDICULOUS!

*Personal information redacted by admin

I get that there are freezer and refrigerator delays due to COVID. I don't get the online status that says a bunch are in stock and ready to go when that's not true. What I really don't get is the weeks of lies, both written and by phone, regarding my order status. Promised callbacks never happened. Promised dates never happened. One or two I could see, but after 3 months it can't just be an accident. Please help businesses like this learn to treat people better by taking your business elsewhere.

I had no idea about this company but I took a chance after reading reviews. I ordered a quality range hood from Appliances Connection and I am very happy with their service. The item I ordered was a good quality, heavy range hood. It arrived in perfect condition, on time and the shipping was free. It was also the best deal I could find for that hood.

I spent $4k (all in, including white glove services) on a Viking fridge. After installation (i wasn't home), I get home and the french doors don't align. By a lot.

I reach out to customer services via email with pictures, etc and get the "the user manual Page 6 [...] will provide instructions on how to level the door".

That's way too much money for a DIY. So my experience was bad. Product good, post-sales baaaaad.

Despite the negative reviews I've seen regarding Appliances Connection, I received my appliances in the time I was promised. It only took a week for my wall oven and 4 days for my microwave. I would use them again for appliance orders

Nowadays with so many different retailers online to provide such a terrible customer service and delivering an order for weeks and weeks and not being able to provide a good customer service is just doesn't make sense. Never using this company again.

I had amazing service and the chair i purchased was very nice quality for not a huge price! When it arrived they were very nice and set it up for me as well. I would recommend this company to family and friends!

Dear Appliances Connection Representative,
My order # ******* was delivered today on 17th July 2018 morning around 10:30 am.

The delivery guy was rude and scratched the floor and not helpful. Talked rude to my wife.

It has scratches on the sofa at 2 places and are very noticeable.

The delivery Driver was notified of the damage and he took pictures and made a note of it as well.

I am attaching the pictures of the damage.

Thanks

We ordered a microwave and cooktop from this company. The cooktop came in with LP jets instead of natural gas and one knob was scratched. The microwave doesn't work but Appliance Connections will NOT issue a return authorization! Terrible attitude and we are out $275 for a piece of junk with no recourse,

Manager * is rude and incompetent. My order was delayed for over 2 months and I was lied to over and over again about when they will ship my items. They listed a discontinued item on their website and then tell me they did not have the updated item in stock when their website says 7-10 days shipping as the item status. Not only did they not contact me each time it is delayed, they tried to make more money off of me by asking me to pay extra to have the items shipped separately. Requested a call from a manager 5 time to discuss and did not hear back even once from them. Will never do business with these unprofessional people again.

*Personal information redacted by admin

Hi we bought 2 stack washer dryer i sign paper work didnt read well, delivary came as a 4 dryer so they took back now i am talking to customer service they asking $1200 shipping fee and after all they charge me $500 on my card they try to steal each dollar from you never ever buy from this company i am posting on my business group also all social media my all hotelier friend will never using you for sure... PATEL

My husband and I were treated disrespectfully over the phone by a manager (or so he claimed) at appliances connection. He literally asked us was he the only Samsung Dealer and why did why buy from him then informed us that he'll be cancelling our order. We bought a Samsung refrigerator on May 5/28. The original est ship date listed was May 29 - June 1. Fast forward to June 5 after speaking with (and being lied to by) several other representatives throughout the week and there's still no update or eta. I was told Monday June 1 by Vico, a floor manager, that there was a shipment coming in that day and it would ship within 2-3 days. Here we are, Friday June 5 and the aforementioned "manager" who rudely asserted that he'd be canceling our order, told us that the eta was July 31st. He refused to give me his name or let us speak to his superior. I'm forwarding this complaint to the better business bureau, Samsung and yelp.

We've ordered multiple appliances from Appliance Connections and couldn't be happier with them and their services. We were able to buy the next model up rather than settling for a lower model from a big box store.

We've also had great experience with the delivery team. They were courteous and professional. They were very proactive with communicating with us about when they would arrive.

We highly recommend Appliance Connections!

I love Appliances Connection. I've purchased a few appliances from them over the years and have never had any problems. They have by far the lowest prices around, and I really love that I don't pay sales tax! Thanks

They are terrible. They do not deliver as promised. Find anybody else. Stay away from them. Have been waiting two months for delivery. They keep extending it. They are terrible. They could care less how it affects their consumer.

Great support on questions regarding purchase and delivery. Delivery was quick and it arrived a day ahead of the anticipated date.
Easy to track and Appliances Connection checking back with me along the way from initial purchase to delivery.

The appliance arrive at my house so I got on their website to check on the electrical plug and it had not shipped. While I was on the web site I noticed that they had the same product advertise for $126.00 less so I asked them about the price match. They told me once the product shipped they don't price match according to their policy. So needless to say the day I received my product I paid more for it than Best Buy and they were selling it for. There is no 30 day price match guarantee with this company.

Paid for a washer and a dryer AND the installation. That's when the horror began. Gas leaks, broken parts and ultimately a refusal on Appliances Connection to do anything other than pass the buck a la "maybe try calling the trucking company." So to recap I have paid for the appliance, the installation AND the repair. The emergency technician said "the worst install I have EVER seen." Appliances Connection in the meantime is telling me that the problem is not theirs. And they're right. The problem is mine for being stupid enough to buy from them in the first place.

Entertainment cabinet was beautiful but disappointing due to a quarter sized chip in the right front corner. Chip was directly underneath corner protector, which was undamaged, so the damage must have been there prior to shipping.