Appliances Connection

I wanted to hold out on writing my review until both of my appliances arrived. I ordered a sofa and a Refrigerator. The refrigerator arrived in a week and the sofa arrived in 2 weeks. I was fine with how everything turned out because Appliances Connection gave me a heads up about their inventory. The end result was new appliances to be safely transported to my home. I got what I asked for so I'm happy!

I cancelled an order the same day I made it. They charged anyway. Refused to refund my money even though I don't have the product and confirmed that it was returned to them (after they told me the order was cancelled and they attempted to send it anyway). One full month later and no refund. Stay away

Me and the wife have been talking about purchasing a freezer for several years to save money on meat, by buying it in bulk from a butcher. So, we finally decided to purchase a Frigidaire (model: FFFU13F2VW), which is the upright 13 cubic ft model. I decided to buy it through Appliances Connection because I had purchased a Commercial Maytag washer through them a few years ago and had a good purchase/delivery experience. Once again, they did a wonderful job keeping me informed on the delivery status and getting the unit to me.

I placed an order with Appliances Connection for more money than other places as they listed the product as in stock with a 12-14day delivery window, more than enough time before my contractor was scheduled. After waiting more than 7month for the appliance to be delivered I then had to try and get my contractor rescheduled. This ended up being more than 30days after delivery. The appliance arrived damaged and since it was not unpacked for install within their 30 day window I now have a very expensive piece of trash and they will not replace or repair it.

Had some dents on left side, fortunately not visible were refrigerator is placed. Unit was dropped off not put in place. Not sure what the process would have been should I have refused delivery due to the dents. I believe it would have been my responsibility to have it shipped back at my expense? Not a good option!

Ordered a dishwasher and it arrived in great shape & the delivery company was fantastic! Excellent service.
Best price I found On the dishwasher, No tax & a rebate! Free Shipping to.
What more can you ask ford
Ordered a oven from them to! Ordering a refridgerator soon to!

I purchased three appliances in June 2018 from Appliance Connection. Sally helped me with the sale and then Orland helped me file for the Whirlpool rebates. I am very happy with my new gas range, French door refrigerator and matching over the range microwave. I shopped for prices in Oklahoma for the same items and Appliance Connection beat all prices. I also received zero tax and free delivery. I highly recommend this company to my friends for any appliance purchases.

DO NOT BUY FROM THIS COMPANY! I purchased my appliances before from Best Buy or PC Richard's, not sure why i change that this time. I bought a 6500 $ Thermador Range from Appliance Connection. The sale person, Natasha, was very nice during the purchase process. After that i started having problems, first there were mishaps with the delivery. Trying to contact them i spent hours on the phone. Finally, they delivered and installed the range but it does not work. Contacted them the same day and since, i keep calling them to try to get it solved. I had to call myself Thermador and the service date is more than 2 months after purchasing the range. We are now for all this time with no functioning stove. I keep calling Appliance Connection, hours and hours spent on the phone with no result. Again, do not buy from them! They are nice when they are selling you the product but all that stops once they take your money!

Very good quality product just like i want. No damaged on the product and delivered in time. I have experienced a good purchase service. Price is also good. They had a good service. Customer relationship is very excellent. Appliance works and was delivered by friendly service. I am really happy with their service.

Delivered a broken washer/dryer. Delivery company did not notify company it was broken. Called to ask, they were unaware, called again to reconfirm and customer service rep raised their voice at me and said it was my fault for not confirming, could not confirm if I would have to pay or not for installation again. Will never order from here again.

When I first initially went through them through a third-party it was advised that the item was in stock. Now they're blaming the Covid thing 90 days later and I have not received my couch. Where is other people are having no problems with the Covid they're having several problems with Covid and keep blaming Covid as a scapegoat! I am very unhappy with this company and do not advise that you ordered with them! Now if I cancel the order I would be further inconvenience and I have to wait even longer to get a new couch! I'm so in happy and I wish I had known better!

I bought a refrigerator had it delivered they let a 17 year old sign off didn't ask anyone to look at refrigerator it had scratches and dents on it. Just as soon as I looked at refrigerator I called them and they tried to act like I scratched it. You can bet I will never do business with them again. I suggest that you deal with local people

I received your email with all the instructions on what to for on delivery and I instructed my wife what to do.The package was delivered and left out in the snow with no call or knock on the door.The box was pretty we on the top but everything was ok inside.

I ordered a dishwasher several weeks ago.
I put it on a 12 month bo interest card. I have the bill but no dishwasher. I am getting a serious runaround between AC and the trucking company. Not a happy camper.

We purchased a microwave at the beginning of our kitchen renovations. We had to wait for all of our appliances to come in which put us outside the 30 day return. We realized the microwave would not work for us. Brand new, still in the box and they would not let us return it. Stores ask us to be patient with them during covid, but make no such exceptions for their customers.

Whatever you do, do NOT purchase anything from Appliances Connection. They delivered a very damaged refrigerator and 4+ months later, after dozens of emails, have not replaced or fixed the broken product. Working with their customer service is painful, have filed a complaint with the NY Better Business Bureau.

After waiting 3 months for a freezer AC put a hold on purchase funds even though manufacturer wouldn't ship unit for additional 2 months. They told me funds would be charged after unit was in stock and shipped from their warehouse. They lied.

I have to say that I had the most unbelievably good experience with appliancesconnection.com. We came home from work and decided we needed a new refrigerator. I went to work researching prices on new refrigerators. Appliances Connection had free delivery, free haul away, and great reviews. I have to say it wasn't until after I researched appliancesconnection.com that I saw the exact same refrigerator for a lot less on their site and bought it. The delivery personnel were courteous and removed the excess packing material from my property as requested by my wife. I highly recommend appliancesconnection.com and their services. Thanks again.

Metaphorically dealling with this company is the same as aging yourself 10 years as theyll give you lots of stress. The worse customers service ever. There is a 45 minute wait on hold when you call them and when they answer they're so rude and unprofessional. It took almost 2 month to receive the refrigerator and when I did receive it, it was missing a hose. People, please don't do business with this company so they go out of business as they have no idea how to run one

This site is an absolute, 100% bait and switch. They post that an item is "available" and show dates where the item will be shipped for delivery. Then you don't hear from them. When you call in, they tell you the item is no longer available and ask you to pick something else. It's a bait and switch. I ordered a Bosch dishwasher that they do not have and have no estimated delivery date but the site reads "available" and shows a delivery date of 10/25 - 10/27. Then, they try and make you sound like you're the one in the wrong. I told the customer service rep that I have a college degree and that I can read. She told me that my college degree means nothing. I now have a hole in my kitchen with no dishwasher and no dishwasher delivery date. Appliances Connection can go straight to hell! What a waste of time, and now I'm put in the lurch. It's a damn good thing I called them, otherwise, I would have never known that the DW wasn't going to be delivered. Turn and run from this company.

We have been dealing with them on a missing piece since the beginning of October. The shipper said 2 pieces were delivered. We contacted them immediately then we contacted Appliances Connection. Appliances Connection said sometimes 2 pcs come on one crate. We sent them the video of us opening the crate. 1 Piece. They said we had to cancel the claim with the shipper so they could start a new one. Todays response was per POD it was delivered. So we are back to square one. We've tried contacting shipper, Appliances Connection and the Appliance Connection credit card, but are getting nowhere. It was a special deal and we had to purchase the item elsewhere for an additional $800 to finish the home.

In January I ordered a refrigerator from Appliance Connection. When I ordered it, their website showed the fridge as being in stock. In actuality, the company never had the fridge in stock and never planned to have it in stock. I have been given 4 separate delivery dates from the company and have wasted countless hours trying to get this delivered. Their most recent correspondence now shows delivery in early July, more than 6 months from the time it was ordered. In speaking with a company representative, I was told that the fridge gets delivered directly from the manufacturer and they never have them in stock. I would recommend that you order from a different company and never use this company. For the record, I have never written a review of a company. However, given the multiple misrepresentations made by them, I needed to warn other consumers.

I placed an order for a stove on Monday and was promised delivery by Saturday. Waited all day Saturday and guess what, no stove! Called on Monday and they were very inconsiderate to the fact that the item was not delivered, took no responsibility and put the blame on the shipping company!

Houzz was in contact with the the company and they worked it out, we had couple of options and choose the one which worked best for us and we are very happy with the outcome. Overall Appliances Connection is a good company by trying to solve the problem ASAP. They even contacted us directly, but we let Houzz handle it. We are happy with the outcome